This was my second purchase made with Giftbox. Both purchases arrived within 3 hours of ordering, Super fast! And I was very happy with my products I purchased.
Company replied
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See what reviewers are saying
Easy website navigation, great price , good range of gift ideas, easy signup process, great follow-up on order, good delivery time. Will definitely be shopping with Giftbox again.
Company replied
Fantastic product, I can’t wait to wear them to work. Incredible customer service. I ordered online, and they were delivered a couple of hours later! Incredible service
Company replied
Fantastic product range super quick delivery
Company replied
Company details
- #1 of 3 best companies in Department Store
- #2 of 3 best companies in Candle Store
- #2 of 3 best companies in Game Store
- #14 of 18 best companies in Gift Shop
- #3 of 3 best companies in Glassware Store
- #1 of 3 best companies in Variety Store
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
159-175 Church Street, 2150, Parramatta, New South Wales, Australia
- (02) 8837 2260
4.0
Great
5 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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This was my second purchase made with…
This was my second purchase made with Giftbox. Both purchases arrived within 3 hours of ordering, Super fast! And I was very happy with my products I purchased.
22 November 2024
Unprompted review
Reply from GiftBox - Parramatta
Hi Kazzelle, thanks for taking the time to leave us a five-star review!
We are so thrilled to hear you're a repeat customer and that you enjoy our Same Day Delivery Service and our products as much as we do!
Great shopping experience
Easy website navigation, great price , good range of gift ideas, easy signup process, great follow-up on order, good delivery time.
Will definitely be shopping with Giftbox again.
12 August 2024
Reply from GiftBox - Parramatta
Hi there, Thank you for taking the time to leave a five-star review, we are thrilled to hear that you have had a positive experience while shopping at GiftBox, we hope you enjoy your latest purchase!
Reply from GiftBox - Parramatta
Hi Karly, Thank you for taking the time to leave us with a five-star review, we are so thrilled to hear that you have had a positive experience while shopping at GiftBox, we hope you enjoy your recent purchase!
My order that I placed online was a nightmare.
My order that I placed online was wrongly delivered to the Paramatta location instead of my home address. When I called a week later about the issue, and requested a redelivery and a return on my delivery free. Then it was organised that the order would be sent from the store the next day. A delivery attempt was made by the horrible delivery service that you are unable to contact and if you miss it... there is no turning back. I called the store and said that delivery was missed and the store person said they would deliver the following day. I waited around all day only to call the store at 3pm and find out that I was wrongly advised and that there is no redelivery and I would have to go to the store directly and pick up my order. I will not be ordering from this store again and will share my experience with others which was terrible to say the least.
27 October 2023
Reply from GiftBox - Parramatta
Hi there Eleuterio, we sincerely apologise for the inconvenience you've experienced with your recent GiftBox online order. We've addressed the issue, and the Paramatta store is re-attempting delivery, as per your confirmation of availability.
We understand the frustration, and we're working to ensure a smoother resolution. Thank you for providing this feedback, and we hope to serve you better in the future.
Fantastic product
Fantastic product, I can’t wait to wear them to work. Incredible customer service. I ordered online, and they were delivered a couple of hours later! Incredible service
6 October 2023
Reply from GiftBox - Parramatta
Hi there Amanda, thank you very much for taking the time to share your positive feedback with us! We are delighted to hear that you are pleased with the product you received and that you were pleased with our customer service!
Thank you again for choosing GiftBox, we appreciate you being a valued customer and look forward to serving you again and ensuring your continued satisfaction.
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