I ordered online on the 22/6, my order was delivered 24/6! Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to fina... See more
Company replied
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Review summary
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I was very happy with everything I ordered what I wanted picked same day delivery I got updates about my delivery I got updated when my delivery was here excellent service every was packed fantastic... See more
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What an excellent company. Ordered on the weekend and was delivered on Tuesday. Great communication and my package was not damaged at all. Highly recommend shopping from Gift Box.
Company replied
There was an issue with the same day delivery. I promptly received an email offering different postage options or refund. Took the different postage options. Great service in the big picture. I'll be... See more
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Company details
- #1 of 3 best companies in Department Store
- #2 of 3 best companies in Candle Store
- #2 of 3 best companies in Game Store
- #13 of 18 best companies in Gift Shop
- #3 of 3 best companies in Glassware Store
- #1 of 3 best companies in Variety Store
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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So happy with my purchase as it's…
So happy with my purchase as it's lovely and warm great quality and it was delivered promptly and professionally
17 August 2026
The site was easy to navigate & order
The site was easy to navigate & order. Delivery service was wonderful, despatched quickly and well informed on transit & given approx delivery time. Very good experience.
17 August 2026
They are great after having a knee…
They are great after having a knee replacement it's so good for my leg
Thank you
17 August 2026
The order was available for collection…
The order was available for collection quite quickly and the customer service was helpful and friendly
14 July 2026
I LOVE GIFTBOX!
I LOVE! Smokemart Giftbox!, the staff are fantastic & the special gift buys are the best, I love it so much I could live there!
The products are unique & beautiful with great quality & I found I could buy the items in-store not like all the other retailers whereas they use market place! & Has the audacity to still charge full price when their overheads are minimal.
I Love Smokemart & thank you for the beautiful products 🩷
15 August 2026
Reply from GiftBox
Hi Sybil, thank you so much for taking the time leave us a wonderful five-star review and your kind words! We’re absolutely thrilled to hear how much you love Smokemart and Giftbox and our unique range of products. It means so much to know that you’ve had such fantastic experiences with our team and that you appreciate the quality, prices and variety we offer.
Reply from GiftBox
Hi Kim, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you had a fast experience with our Giftbox delivery and you're happy with your Pizza Oven :)
This company is a pleasure to deal…
This company is a pleasure to deal with. Fast and easy transaction and good delivered with care and accuracy.
23 November 2025
Reply from GiftBox
Hi Markus, thank you for taking the time to leave a five-star review and your kind words! We're glad it was an easy and fast transaction on our Giftbox website and your order was delivered with care and accuracy :)
Overall exceptional service
Very prompt delivery and an issue I had with a damage during delivery was resolved within an hour which I consider exceptional after sales service
12 August 2026
Reply from GiftBox
Hi Steve, thank you for taking the time to leave a five-star review! We’re glad that our Giftbox customer service team was able to resolve the issue quickly to your satisfaction. We appreciate you bringing this to our attention and giving us the opportunity to make things right :)
Reply from GiftBox
Hi Joanne, thank you so much for taking the time leave us a five-star review and we’re so pleased to hear you had an excellent service and fast shipping from Giftbox!
Reply from GiftBox
Hi Carol, thank you so much for taking the time leave us a five-star review and we’re so pleased to hear you found our Giftbox website easy to use!
The ease of using the on line shopping…
The ease of using the on line shopping facility. Living in rural area it is difficult to get to the bricks and mortar shop fronts. So it was a great experience to do this online and have it delivered
10 August 2026
Reply from GiftBox
Hi Bruce, thank you so much for taking the time leave us a four-star review! We’re so pleased to hear that you found Giftbox online shopping experience easy, convenient and delivery that made the experience more accessible for you.
Quick and hassle free
12 August 2026
Reply from GiftBox
Hi Tanya, thank you so much for taking the time leave us a five-star review! We’re really glad you had a quick and hassle free experience with Giftbox :)
False advertising for free shopping but…
False advertising for free shopping but then charged anyway. Staff would not honour it.
**Edited ro reply.**
Then it should be advertised as such and not come up as free shipping when I add it into my cart. I wasn't even charged the correct heavy shipping fee. I shouldn't have to deep dive the website for policies when it came up saying I had free delivery.
*Edited again*
They have now refunded me.
11 August 2026
Reply from GiftBox
Hi Carissa, thank you for sharing your experience! Hazel sofa are not eligible for free shipping as it exceeded 20kgs and the cubic dimensions however, as gesture of good will we have processed a refund of the shipping fee :)
Please note; all shipping costs are available on our website.
Pizza Oven
Easy to order, very quick delivery.
Ordered on Sunday afternoon and received it Wednesday morning.
10 August 2026
Reply from GiftBox
Hi Katherine, thank you for taking the time to leave a five-star review! We're glad to hear you found the ordering process easy and that your Giftbox order was delivered so quickly :)
Reply from GiftBox
Hi Phil, thank you for taking the time to leave a five-star review! We're delighted to hear that you found our Giftbox website easy to use and was well packaged/organised.
Gift Box. Excellent company.
What an excellent company. Ordered on the weekend and was delivered on Tuesday. Great communication and my package was not damaged at all. Highly recommend shopping from Gift Box.
10 August 2026
Reply from GiftBox
Hi Kerrie, thank you for taking the time to leave a wonderful five-star review your kind words! We're delighted to hear that your Giftbox order arrived quickly with great communication and was well packaged.
Reply from GiftBox
Hi Sonya, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you had a fast experience with our Giftbox delivery service :)
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