I LOVE! Smokemart Giftbox!, the staff are fantastic & the special gift buys are the best, I love it so much I could live there! The products are unique & beautiful with great quality & I found I co... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered online on the 22/6, my order was delivered 24/6! Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to fina... See more
Company replied
I was very happy with everything I ordered what I wanted picked same day delivery I got updates about my delivery I got updated when my delivery was here excellent service every was packed fantastic... See more
Company replied
There was an issue with the same day delivery. I promptly received an email offering different postage options or refund. Took the different postage options. Great service in the big picture. I'll be... See more
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Company details
- #1 of 3 best companies in Department Store
- #2 of 3 best companies in Candle Store
- #2 of 3 best companies in Game Store
- #13 of 18 best companies in Gift Shop
- #3 of 3 best companies in Glassware Store
- #1 of 3 best companies in Variety Store
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Fast click and collect order
Fast click and collect order. Mine was done in 4 minutes.😲
24 August 2026
Reply from GiftBox
Hi Jacqui, thank you for taking the time to leave a five-star review! We’re so pleased to hear you found the ordering process easy and were able to conveniently follow your Giftbox delivery :)
Customer service by the young man at…
Customer service by the young man at Livingston Marketplace was outstanding!
7 August 2026
Reply from GiftBox
Hi Dalene, thank you for taking the time to leave a five-star review and we are thrilled to hear that you have had such an outstanding experience with GiftBox customer service! We will be sure to past this to him:)
Reply from GiftBox
Hi Linda, thanks for taking the time to leave us a five-star review! We are so glad to hear of your positive and polite experience with our GiftBox Same Day Delivery!
Reply from GiftBox
Hi Leslie, thank you for taking the time to leave a five-star review! We’re delighted to hear you were happy with Giftbox prices, quick service and speedy delivery.
Reply from GiftBox
Hi Casey, thank you for taking the time to leave a five-star review and we are thrilled to hear that you have had a helpful and upbeat experience with our GiftBox customer service!
Reply from GiftBox
Hi, thank you for taking the time to leave a five-star review! We are thrilled to hear that you have had an excellent experience with our GiftBox service and that your son loves the Slushie machine :)
I was Happy with the service it was so…
I was Happy with the service it was so quick with delivery my son got one his birthday he said he loves it
19 August 2026
Reply from GiftBox
Hi Julie, thank you for taking the time to leave a five-star review! We are thrilled to hear that you have had a positive experience with GiftBox delivery and that your son loves the pizza oven :)
Reply from GiftBox
Hi John, thank you so much for taking the time leave us a five-star review and we're glad you are happy with our updates on your order. Thank you for shopping with Giftbox :)
Reply from GiftBox
Hi Peter, thank you so much for taking the time leave us a four-star review! We're glad you are happy with our Giftbox website :)
Thanks great experience still waiting…
Thanks great experience still waiting on my extra order but been amazing so far.
18 August 2026
Reply from GiftBox
Hi Dave, thank you for leaving us a five-star review! We’re thrilled to hear you’ve had such a great experience with Giftbox so far. We hope your order arrives very soon, and we really appreciate your patience :)
Great quality of the items!
I’m very happy with my purchase of a novelty hoodie and hat from Giftbox, very good quality and quick delivery of the items!
17 August 2026
Unprompted review
Reply from GiftBox
Hi Andrew, thank you for leaving a five-star review! We’re delighted to hear you’re happy with the quality of your Giftbox hoodie, hat and that your order arrived quickly.
Great website and great prices
Great website and great prices. Order was shipped that day
18 August 2026
Reply from GiftBox
Hi Trish, thank you so much for taking the time leave us a five-star review! We’re really glad it was easy to order on our Giftbox website, that you're happy with our prices and that the dispatch was fast :)
Absolutely great company
Absolutely great company. Love the trampoline. Thank you so so much
23 March 2026
Reply from GiftBox
Hi Kathy, thank you for taking the time to leave us a five-star review and your kind words! We’re so happy to hear you’re loving your Giftbox trampoline!
So happy with my purchase as it's…
So happy with my purchase as it's lovely and warm great quality and it was delivered promptly and professionally
17 August 2026
Reply from GiftBox
Hi Lynnette, thank you for taking the time to leave us a five-star review! We’re thrilled to hear you’re loving your hoodie and that you’re happy with the quality and speedy delivery from Giftbox :)
Reply from GiftBox
Hi Moose, thank you for taking the time to leave us a five-star review! We're glad to hear that you had a quick, easy and affordable experience with GiftBox :)
The site was easy to navigate & order
The site was easy to navigate & order. Delivery service was wonderful, despatched quickly and well informed on transit & given approx delivery time. Very good experience.
17 August 2026
Reply from GiftBox
Hi Beverley, thank you for taking the time to leave a five-star review! We're delighted to hear that you found our Giftbox website easy to navigate/order, that your order was dispatched and arrived quickly as well as kept up to date with the tracking.
They are great after having a knee…
They are great after having a knee replacement it's so good for my leg
Thank you
17 August 2026
Reply from GiftBox
Hi Carol, thank you for taking the time to leave us a five-star review! We're glad to hear that you had a positive experience with GiftBox and enjoy the hot water bottles :)
The order was available for collection…
The order was available for collection quite quickly and the customer service was helpful and friendly
14 July 2026
Reply from GiftBox
Hi Sarah, thank you for taking the time to leave a five-star review! We’re so pleased to hear that you found Giftbox click and collect quick and you were happy with our friendly and helpful team :)
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