I ordered online on the 22/6, my order was delivered 24/6! Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to fina... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought an oversized cinema chair, i recieved it 8 days after order confirmed. Pretty good i thought, also the most comfortable peice of furniture ive owned i am hoping to buy 2 more
Company replied
Good communication letting me know my product wasn’t able to arrive next day due to stock availability (having to be shipped from warehouse) I haven’t recieved product yet. But so far very satisfied w... See more
Company replied
There was an issue with the same day delivery. I promptly received an email offering different postage options or refund. Took the different postage options. Great service in the big picture. I'll be... See more
Company replied
Company details
- #1 of 3 best companies in Department Store
- #2 of 3 best companies in Candle Store
- #2 of 3 best companies in Game Store
- #13 of 19 best companies in Gift Shop
- #3 of 3 best companies in Glassware Store
- #1 of 3 best companies in Variety Store
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love everything I have gotten from…
I love everything I have gotten from gift box products and service is good
5 August 2026
Reply from GiftBox
Hi Jenelle, thank you for taking the time to leave a wonderful five-star review and your kind words! We're thrilled to hear you've loved everything you've purchased from Giftbox and that you've had a great experience with both our products and service :)
Happy with products and postage speed
Happy with products and postage speed, will buy again
5 August 2026
Reply from GiftBox
Hi Jason, thank you for taking the time to leave a five-star review! We’re thrilled to hear you are happy with our Giftbox products and that your order arrived quickly.
The delivery time was good before the…
The delivery time was good before the scheduled date. The productis great we used it that evening pizza oven.
20 July 2026
Reply from GiftBox
Hi Greg, thank you so much for taking the time leave us a four-star review! We're so glad your Giftbox order arrived ahead of schedule and that you're happy with the product. We hope you have many more delicious pizza nights ahead :)
I found it very easy to find what I was…
I found it very easy to find what I was looking for and the item was on special which was even better. The delivery was fast and the lamp was in one piece so I didn’t have to put it together.
4 August 2026
Reply from GiftBox
Hi Kelly, thank you so much for taking the time leave us a five-star review! We're so pleased to hear you found exactly what you were looking for and that your lamp arrived quickly, ready to enjoy straight out of the box. Thank you shopping with Giftbox :)
12” rotating pizza oven
I ordered the 12” rotating pizza oven, I had to get it delivered was delivered to my home in less than 2 weeks.
The pizza oven is absolutely perfect, making my own is far better.
20 July 2026
Reply from GiftBox
Hi Donna, thank you so much for taking the time leave us a five-star review! We're so glad to hear your 12" rotating pizza oven arrived quickly and that you're loving it. Thank you for shopping with Giftbox :)
The perfect place to find a gift.
Fun and quirky range of products - you’ll always find something for a good gift idea.
29 June 2026
Reply from GiftBox
Hi Clinton, thank you so much for taking the time leave Giftbox a five-star review and your kind words! We're thrilled you love our fun and quirky range.
24 hours from placing order to…
24 hours from placing order to receiving it! Super impressed but it's not the first time it's happened.
Great products and service
4 August 2026
Reply from GiftBox
Hi Llynda, thank you so much for taking the time leave Giftbox a five-star review :) We’re really glad we were able to have your order placed and delivered within 24 hours especially as it was regular post!
I was having issues ordering and paying…
I was having issues ordering and paying so had to ring and the young lady went out of her way to help as I am not good on computers but she helped me to sort it all out
30 July 2026
Reply from GiftBox
Hi Lynda, thank you so much for taking the time leave a lovely five-star review! We're so pleased our Giftbox team were able to help you through the ordering process and we'll be sure to pass your kind words on to her :)
took much longer than expected
took much longer than expected, the tracking was wrong as deliver came after the ETA
13 July 2026
Reply from GiftBox
Hi Rach, thank you for sharing your feedback! We're sorry to hear your order took longer than expected and that the tracking information didn't accurately reflect the delivery timing. We appreciate you bringing this to our attention, and we'll continue working to improve both our shipping experience
Reply from GiftBox
Hi Joanne, thank you so much for taking the time leave us a five-star review! We’re really glad it was easy to order on our Giftbox website and that the delivery was fast :)
The staff in Rockhampton were amazing…
The staff in Rockhampton were amazing with me . I ordered on line. Went in store and they were just amazing. Don’t know your names but thank you to the two lady’s. And to the customer care or who ever it was that they had to ring to sort out my order she was amazing to. 🌟.
17 July 2026
Reply from GiftBox
Hi Lauren, thank you so much for taking the time leave a five-star review! We’re so happy to hear the Giftbox team at our Rockhampton store were amazing! We’ll be sure to pass your kind words on to both of them :)
Honestly love the vibe and how it…
Honestly love the vibe and how it plays-definitely the old skool vibe I was looking for
2 August 2026
Reply from GiftBox
Hi Snoopy, thank you for taking the time to leave a five-star review! We're really glad you enjoyed the old-school vibe of the speaker, thank you for shopping with Giftbox :)
Easy site to browse through and order…
Easy site to browse through and order and very quick to receive and kept up to date.
2 August 2026
Reply from GiftBox
Hi Lee, thank you for taking the time to leave a five-star review! We're delighted to hear that you found our Giftbox website easy to use, that your order arrived quickly and were kept up to date with the tracking.
Reply from GiftBox
Hey Theresa, thanks for taking the time to leave Giftbox a five-star review! We love to hear that our customers love our oven as much as we do!
My lamp turned up damaged and they…
My lamp turned up damaged and they replaced it with a new one amazing customer service I highly recommend these people 😊
13 July 2026
Reply from GiftBox
Hi Angelina, thank you for taking the time to leave a five-star review! We’re really sorry to hear that your lamp arrived damaged yet, on the other hand, we're glad that our Giftbox customer service team was able to resolve the issue to your satisfaction.
We appreciate you bringing this to our attention and giving us the opportunity to make things right :)
Reply from GiftBox
Hi Samantha, we're very sorry to hear that you received a damaged item. We hope the solution we've provided resolved the issue to your satisfaction, and please don't hesitate to reach out to our customer service team.
When I received the coffee machine the…
When I received the coffee machine the box was already opened. And then when I unbox the coffee machine and set it up the milk part of machine didn’t work and I follow the instructions step by step and still didn’t work. I was very disappointed
17 July 2026
Reply from GiftBox
Hi Rebecca, thank you for bringing this to our attention, please contact hello@giftbox.com.au and include a video to resolve this matter for you
I have still no response to when my…
I have still no response to when my replacement 14” stone will come after paying $350 for something not up to standard please send a response soon
16 July 2026
Reply from GiftBox
Hi Craig, Thank you for sharing your feedback. We currently don't have the 14" replacement stones in stock, and unfortunately we still don't have an expected arrival date.
We did offer a 12" stone as an alternative or a partial refund if you preferred not to wait however, you let us know that you'd like to wait for the correct replacement.
As soon as stock becomes available we'll be sure to send your 14" stone.
It's just fantastic
It's just fantastic, so easy to shop and find the perfect gift. I love it, I recommended to all my friends and workmates . When I look for something interesting, this is the shop that always pops up.
31 July 2026
Reply from GiftBox
Hi Dorina, thank you so much for taking the time leave us a wonderful five-star review and your kind words! We're thrilled to hear you find shopping with Giftbox easy and that you've been able to find the perfect gifts. It means a lot to know you've recommended us to your friends and workmates -we truly appreciate it :)
Quick easy and fast in everyway.
Quick easy and fast in everyway.. from ordering online to the click and collect notification. Happy customer
31 July 2026
Reply from GiftBox
Hi Carin, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you had a fast and positive experience with our Giftbox Click and Collect :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.