I LOVE! Smokemart Giftbox!, the staff are fantastic & the special gift buys are the best, I love it so much I could live there! The products are unique & beautiful with great quality & I found I co... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fast delivery, order correct, really lovely packaging, a beautiful gift, the card was way better than expected. Huge size, print quality beautiful, the photos i included weren't the best to begin with... See more
Company replied
I ordered online on the 22/6, my order was delivered 24/6! Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to fina... See more
Company replied
There was an issue with the same day delivery. I promptly received an email offering different postage options or refund. Took the different postage options. Great service in the big picture. I'll be... See more
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Company details
- #1 of 3 best companies in Department Store
- #2 of 3 best companies in Candle Store
- #2 of 3 best companies in Game Store
- #14 of 19 best companies in Gift Shop
- #3 of 3 best companies in Glassware Store
- #1 of 3 best companies in Variety Store
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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No regrets happy shopper
I have purchased a few different times from gift box and never disappointed. Very good quality and delivery times
7 September 2026
Reply from GiftBox
Hi Adrian, thank you for taking the time to leave a five-star review and we're so glad the arcade pocket player was just what you wanted and it arrived quickly. Thank you for shopping with Giftbox :)
Ordering online for click and collect…
Ordering online for click and collect was easy as pie.
Google pointed me to gift box, and pricing was also the best.
There was a store close by and when I arrived I was served immediately with the items I had paid for ready and bagged up for me to simply grab and go.
Service only took about a minute.
And the woman was very friendly and happy.
Absolutely will be a returning customer and will highly recommend to my friends and family.
6 September 2026
Reply from GiftBox
Hi Mandy, thank you for taking the time to leave a wonderful five-star review and your kind words! We are so happy to hear that you had a positive experience with GiftBox Click and Collect and found our online ordering process quick and easy. It’s wonderful to hear you received such friendly and efficient service in store too!
Awesome speaker
Speaker is awesome I bought it for my craft room after previously buying one last Christmas for my daughter hers plays well so I decided to get one as well due to having other speakers not lasting long and going flat but this one I love it, I love the colour I love the volume on it,it has great volume lights up when played since I’ve had it I’ve only had to charge it once well worth the money gift box has great customer service as well it didn’t take long to be posted out to me a great brand speaker haven’t had any issues with it whatsoever the price was great as well, very happy customer.
20 August 2026
Reply from GiftBox
Hi David and Carmel, thank you so much for taking the time leave us a five-star review! We’re thrilled you’re loving your speaker and that it’s perfect for your craft room. Thank you for choosing Giftbox again and for your kind words about our customer service.
Got the glow in the dark roulette…
Got the glow in the dark roulette drinking game, one glass came broken and not all numbers were on the glasses and multiple double ups of numbers too..
10 August 2026
Unprompted review
Reply from GiftBox
Hi Marissa, thank you for bringing this to our attention, please contact hello@giftbox.com.au to resolve this matter for you
Great products and really quick…
Great products and really quick delivery would definitely use giftbix for more presents
17 August 2026
Reply from GiftBox
Hi Kathy, thank you so much for taking the time leave us a five-star review! We're so pleased to hear you were happy with our fast delivery and found our Giftbox products to be great :)
Great communication
Item arrived quickly, good communication and very happy with the packaging. The pizza oven looks great so we’re trying it out this weekend.
18 August 2026
Reply from GiftBox
Hi Kel, thank you for taking the time to leave a five-star review! We're delighted to hear that you found your Giftbox order arrived quickly, well packaged and were kept up to date with the tracking.
Super easy with same day delivery
3 September 2026
Reply from GiftBox
Hi Emma, thanks for taking the time to leave us a five-star review! We are so glad to hear of your positive and easy experience with our GiftBox Same Day Delivery!
Excellent shopping experience.
Fast delivery. Great products. Reasonable prices. They’ll make wonderful Christmas gifts. Thank you! I will certainly be shopping with you again.
3 September 2026
Reply from GiftBox
Hi Jo, thank you for taking the time to leave a wonderful five-star review your kind words! We're delighted to hear that you found our Giftbox prices reasonable, and our products great for Christmas gifts. It's also great to know that your order arrived quickly. We look forward to you shopping with us again :)
Reply from GiftBox
Hi Linda, thanks for taking the time to leave us a five-star review! We are so glad to hear of your positive experience with our GiftBox Same Day Delivery!
Reply from GiftBox
Hi Martin, thank you for taking the time to leave us a five-star review! We’re thrilled to hear you’re happy with your Pizza Oven:)
Reply from GiftBox
Hi Tim, thank you for taking the time to leave us a five-star review! We’re thrilled to hear you’re happy with your minion order :)
Gift for my grandson
Gift for my grandson. Great service and delivery was prompt and on time
28 August 2026
Reply from GiftBox
Hi Sandra, thank you for taking the time to leave us a five-star review! We’re thrilled you were happy with our service and that your Giftbox order arrived promptly and on time. We hope he absolutely loves his gift!
Reply from GiftBox
Hi Sharon, thank you for taking the time to leave us a five-star review! We’re delighted to hear you found our Giftbox staff prompt and friendly.
I had trouble with the pick up option…
I had trouble with the pick up option so had to opt for postage 😢
1 September 2026
Reply from GiftBox
Hi Jo, thank you for your feedback! We’re sorry you had trouble with the click and collect option. It may be that the item wasn’t actually in stock at our store at the time, which can sometimes affect the availability shown online. We apologise for any inconvenience this caused and appreciate you choosing postage instead. We hope you’re happy with your order! 😊
Reply from GiftBox
Hi Graham, thank you for taking the time to leave us a five-star review! We’re so glad your Giftbox order arrived quickly and that our team could assist with the technical issue.
Reply from GiftBox
Hi Raylene, thank you for taking the time to leave us a five-star review! We’re delighted to hear you were happy with the product, our staff, and the value for money. Thank you for shopping with Giftbox :)
Sent out promptly fun little gadgets…
Sent out promptly fun little gadgets always in this shop
30 July 2026
Reply from GiftBox
Hi Crystal, thank you for taking the time to leave us a four-star review! We’re thrilled to hear you enjoyed your experience and found plenty of fun little gadgets in our Giftbox store.
Good customer service experience
Good customer service experience.
The lamp turned out to be far too bright for my space, and I had to return it. GiftBox made this pretty easy and was extra helpful when the courier was hard to organise.
The lamp was pretty. Not very sturdy, but what I expected at this price. If it had a dimmer, it might have been okay.
11 August 2026
Reply from GiftBox
Hi Tracy, thank you for taking the time to leave us a four-star review! We’re glad we could make the return process easy and assist with the courier. We’re sorry the lamp wasn’t quite right for your space, but we really appreciate your kind words about our Giftbox customer service.
Pizza oven
Hey guys, we received our pizza oven today. I just wanted to say that I was sceptical at first, but omg! All I can say is, if you’re into home made pizza that gets cook in one of these. Wow! Just Wow! Where Absolutely blown away by the quality & how quick it cooks. Your service is also outstanding & very quick. Anyway take care guys & enjoy Five gold stars!
27 August 2026
Reply from GiftBox
Hi Raymond, thank you for taking the time to leave Giftbox an amazing five-star review and your kind words! We’re thrilled to hear you’re loving your pizza oven and were impressed with the quality and how quickly it cooks. Enjoy all those delicious homemade pizzas :)
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