Fast delivery, order correct, really lovely packaging, a beautiful gift, the card was way better than expected. Huge size, print quality beautiful, the photos i included weren't the best to begin with... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I LOVE! Smokemart Giftbox!, the staff are fantastic & the special gift buys are the best, I love it so much I could live there! The products are unique & beautiful with great quality & I found I co... See more
Company replied
I ordered online on the 22/6, my order was delivered 24/6! Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to fina... See more
Company replied
There was an issue with the same day delivery. I promptly received an email offering different postage options or refund. Took the different postage options. Great service in the big picture. I'll be... See more
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Company details
- #1 of 3 best companies in Department Store
- #2 of 3 best companies in Candle Store
- #2 of 3 best companies in Game Store
- #13 of 18 best companies in Gift Shop
- #3 of 3 best companies in Glassware Store
- #1 of 3 best companies in Variety Store
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Sent out promptly fun little gadgets…
Sent out promptly fun little gadgets always in this shop
30 July 2026
Good customer service experience
Good customer service experience.
The lamp turned out to be far too bright for my space, and I had to return it. GiftBox made this pretty easy and was extra helpful when the courier was hard to organise.
The lamp was pretty. Not very sturdy, but what I expected at this price. If it had a dimmer, it might have been okay.
11 August 2026
Reply from GiftBox
Hi Tracy, thank you for taking the time to leave us a four-star review! We’re glad we could make the return process easy and assist with the courier. We’re sorry the lamp wasn’t quite right for your space, but we really appreciate your kind words about our Giftbox customer service.
Pizza oven
Hey guys, we received our pizza oven today. I just wanted to say that I was sceptical at first, but omg! All I can say is, if you’re into home made pizza that gets cook in one of these. Wow! Just Wow! Where Absolutely blown away by the quality & how quick it cooks. Your service is also outstanding & very quick. Anyway take care guys & enjoy Five gold stars!
27 August 2026
Reply from GiftBox
Hi Raymond, thank you for taking the time to leave Giftbox an amazing five-star review and your kind words! We’re thrilled to hear you’re loving your pizza oven and were impressed with the quality and how quickly it cooks. Enjoy all those delicious homemade pizzas :)
Quick dispatch and delivery.
Quick dispatch and delivery.
Goods well packaged.
Well done 😊😊😊
24 August 2026
Reply from GiftBox
Hi Neil, thank you for taking the time to leave a five-star review and your kind words! We’re glad to hear your Giftbox order was dispatched and delivered quickly and that everything arrived safely and well packaged.
The lamp is beautiful and large
The lamp is beautiful and large. The crystal is cut perfectly. The item was sent quickly.
14 August 2026
Reply from GiftBox
Hi Grace, thank you for taking the time to leave a five-star review! We’re delighted to hear you love your lamp and it arrived quickly, thank you for shopping with Giftbox :)
Great Place
Staff were super efficient and I didn't need to finish what I was there for.
29 August 2026
Reply from GiftBox
Hi Debra, thank you for taking the time to leave a five-star review, we’re so pleased to hear our Giftbox staff were super efficient and able to assist you quickly.
Cut cords
I ordered two lamps from u guys. One is perfect! But the other the cord came cut in three pieces . I emailed with pictures and asked for another cord to be sent or a refund.
27 August 2026
Reply from GiftBox
Hi Sophie, thank you for sharing your service feedback! We’re sorry to hear that one of the lamp cords arrived damaged. We appreciate you getting in touch with us directly and providing photos so that we were able to organise a full replacement to be sent out to you. We apologise for the inconvenience caused and appreciate your patience and understanding.
Reply from GiftBox
Hi Kylie, thank you for taking the time to leave a five-star review, we’re so pleased to hear you found the ordering process easy, communication great, and dispatch fast. Thank you for shopping with Giftbox!
Reply from GiftBox
Hi Jes, thank you for taking the time to leave a four-star review and we are so happy to hear that you have had a easy and quick experience with GiftBox Click and Collect!
Order of pizza oven
From the order to delivery was fantastic only a couple of days exceptional service
24 August 2026
Reply from GiftBox
Hi Kenneth, thank you so much for taking the time leave us a five-star review and your kind words! We’re thrilled to hear your Giftbox order arrived quickly and that you were happy with the service.
Easy to use website with decent deals
Easy to use website with decent deals, only thing I found annoying was when you sign up it can take a few hours to get your discount code for becoming a member.
27 August 2026
Reply from GiftBox
Hi Chloe, thank you so much for taking the time leave us a five-star review! We’re glad to hear you found our website easy to use and were happy with the deals available. We’re sorry to hear there was a delay in receiving your membership discount code, thank you for shopping with Giftbox :)
They are very good company to deal with…
They are very good company to deal with if there’s any problems they’re pretty well prompt and they are very friendly and they fix the problem up very quickly. I’ll be dealing with them for a long time to come.🦋
27 August 2026
Reply from GiftBox
Hi Anne, thank you so much for taking the time leave us a wonderful five-star review an your kind words! We’re really pleased to hear that you’ve had such a positive experience with our Giftbox customer service team, as we always aim to make sure any issues are sorted quickly and that our customers feel well looked after :)
Reply from GiftBox
Hi Lorenzo, thank you so much for taking the time leave us a five-star review! We’re really glad that you love the pizza oven, service and fast delivery :)
I love my new lava lamp.
Delivery only took a few days. Lamp was really well packed and easy to assemble. Mine is blue and yellow and it looks amazing.
10 August 2026
Reply from GiftBox
Hi Steev, thank you so much for taking the time leave us a five-star review! We’re really glad that you love the Lava lamp, that it was easy to assemble, fast delivery and the order was well packed :)
Absolutely wonderful
Fast delivery, order correct, really lovely packaging, a beautiful gift, the card was way better than expected. Huge size, print quality beautiful, the photos i included weren't the best to begin with but have printed a little dark. Lighten your photos a little first if they are a bit dark. Its not the printing at fault i dont think, im very sure my photos were just bad lol. Overall, really happy with my order and will definitely be purchasing for others like birthdays etc. 100% recommend. The reason the photos i chose were dark is because the teenagers wouldn't cooperate and those were the only ones I had.
26 August 2026
Reply from GiftBox
Hey Kerri, thanks for taking the time to leave us a five-star review!
Reply from GiftBox
Hey Theresa, thanks for taking the time to leave Giftbox a four-star review! We love to hear that our customers love our products as much as we do and that you found it so big, so comfy and so warm :)
Very efficient.
9 August 2026
Reply from GiftBox
Hi Viola, thank you for taking the time to leave a five-star review and we are so happy to hear that you have had a very efficient experience with GiftBox Click and Collect!
Reply from GiftBox
Hi John, thank you for taking the time to leave a five-star review and we’re really pleased to hear you found our Giftbox website easy to navigate and purchase from :)
This pizza oven is a game changer so…
This pizza oven is a game changer so easy to set up and use you can watch a perfect pizza cook every time
8 August 2026
Reply from GiftBox
Hi Garry, thank you for taking the time to leave a five-star review and we’re thrilled to hear that you’re loving the pizza oven and finding it so easy to set up and use, thank you for shopping with Giftbox :)
Fast click and collect order
Fast click and collect order. Mine was done in 4 minutes.😲
24 August 2026
Reply from GiftBox
Hi Jesse, thank you for taking the time to leave a five-star review and we are so happy to hear that you have had such a fast experience with GiftBox Click and Collect!
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