I LOVE! Smokemart Giftbox!, the staff are fantastic & the special gift buys are the best, I love it so much I could live there! The products are unique & beautiful with great quality & I found I co... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fast delivery, order correct, really lovely packaging, a beautiful gift, the card was way better than expected. Huge size, print quality beautiful, the photos i included weren't the best to begin with... See more
Company replied
I ordered online on the 22/6, my order was delivered 24/6! Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to fina... See more
Company replied
There was an issue with the same day delivery. I promptly received an email offering different postage options or refund. Took the different postage options. Great service in the big picture. I'll be... See more
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Company details
- #1 of 3 best companies in Department Store
- #2 of 3 best companies in Candle Store
- #2 of 3 best companies in Game Store
- #14 of 19 best companies in Gift Shop
- #3 of 3 best companies in Glassware Store
- #1 of 3 best companies in Variety Store
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Quick service and very easy to work…
Quick service and very easy to work with and very quick to respond to any queries
9 September 2026
Well i ordered my product over 3 weeks…
Well i ordered my product over 3 weeks ago and still hasn't arrived. Very disappointing. I did email last week and my response was its a bulky item. ????? Its little pizza oven that can sit on the side of my BBQ very disappointing with the delivery time . I purchased something else the other day .uesd the same company for delivery. Hunter express . And it was lot bigger then a medium size box . So very very disappointing
24 August 2026
Great from beginning to end fast postage
24 August 2026
Reply from GiftBox
Hi Terri, thanks for taking the time to leave Giftbox a five-star review! We’re thrilled you had a great experience from start to finish and were happy with the fast postage.
Will buy from here again
Really nice range of items, cheap prices, will buy from here again
10 July 2026
Reply from GiftBox
Hi Em, thanks for taking the time to leave us a five-star review! We’re glad you enjoyed Giftbox's product range and prices, we look forward to you shopping with us again :)
Reply from GiftBox
Hi Daniel, thank you for sharing your feedback and we’re sorry to hear you found the website a little difficult to navigate.
delivery
Delivery time was amazing ordered the night before at 8pmish with same day delivery (knowing it was going to be next day) and it was here before midday the next day. Was here exactly on time too. only issue was was the actual delivery person didn’t even wait 30 seconds for me to actually get to the door before just leaving it ONTOP of my parcel box instead of inside it and yes the parcel would have fit very easily… it was left ontop just out in the open and i didn’t really appreciate that but everything was great. including customer service when i needed a bit of help with my order
8 September 2026
Reply from GiftBox
Hi Taliah, thanks for taking the time to leave us a four-star review! We’re thrilled to hear your order arrived so quickly and right on time, and that Giftbox customer service team was able to assist you when needed.
We’re really sorry to hear about the way your parcel was left -especially when it could have easily been placed safely inside the parcel box and how the driver did not wait. We completely understand your concern, and will pass this information to Rendr.
Ordered a product online for same…
Ordered a product online for same delivery and it was delivered within 2 hours. Absolutely amazing service THANK YOU
8 September 2026
Reply from GiftBox
Hi Kerry, thanks for taking the time to leave us a five-star review and your kind words! We are so glad to hear of your positive experience with our GiftBox Same Day Delivery!
Great gift ideas and easy to navigate…
Great gift ideas and easy to navigate on the website. I got some awesome products at great prices. Have recommended website to family members.
8 September 2026
Reply from GiftBox
Hi David, thank you for taking the time to leave a wonderful five-star review! We’re so happy to hear you found our website easy to navigate, loved the gift ideas and products. We really appreciate you recommending Giftbox to your family :)
No regrets happy shopper
I have purchased a few different times from gift box and never disappointed. Very good quality and delivery times
7 September 2026
Reply from GiftBox
Hi Tanya, thank you for taking the time to leave a five-star review! We’re thrilled to hear you’ve purchased from Giftbox several times and have always been happy with the quality and delivery times.
Reply from GiftBox
Hi Adrian, thank you for taking the time to leave a five-star review and we're so glad the arcade pocket player was just what you wanted and it arrived quickly. Thank you for shopping with Giftbox :)
Ordering online for click and collect…
Ordering online for click and collect was easy as pie.
Google pointed me to gift box, and pricing was also the best.
There was a store close by and when I arrived I was served immediately with the items I had paid for ready and bagged up for me to simply grab and go.
Service only took about a minute.
And the woman was very friendly and happy.
Absolutely will be a returning customer and will highly recommend to my friends and family.
6 September 2026
Reply from GiftBox
Hi Mandy, thank you for taking the time to leave a wonderful five-star review and your kind words! We are so happy to hear that you had a positive experience with GiftBox Click and Collect and found our online ordering process quick and easy. It’s wonderful to hear you received such friendly and efficient service in store too!
Awesome speaker
Speaker is awesome I bought it for my craft room after previously buying one last Christmas for my daughter hers plays well so I decided to get one as well due to having other speakers not lasting long and going flat but this one I love it, I love the colour I love the volume on it,it has great volume lights up when played since I’ve had it I’ve only had to charge it once well worth the money gift box has great customer service as well it didn’t take long to be posted out to me a great brand speaker haven’t had any issues with it whatsoever the price was great as well, very happy customer.
20 August 2026
Reply from GiftBox
Hi David and Carmel, thank you so much for taking the time leave us a five-star review! We’re thrilled you’re loving your speaker and that it’s perfect for your craft room. Thank you for choosing Giftbox again and for your kind words about our customer service.
Got the glow in the dark roulette…
Got the glow in the dark roulette drinking game, one glass came broken and not all numbers were on the glasses and multiple double ups of numbers too..
10 August 2026
Unprompted review
Reply from GiftBox
Hi Marissa, thank you for bringing this to our attention, please contact hello@giftbox.com.au to resolve this matter for you
Great products and really quick…
Great products and really quick delivery would definitely use giftbix for more presents
17 August 2026
Reply from GiftBox
Hi Kathy, thank you so much for taking the time leave us a five-star review! We're so pleased to hear you were happy with our fast delivery and found our Giftbox products to be great :)
Great communication
Item arrived quickly, good communication and very happy with the packaging. The pizza oven looks great so we’re trying it out this weekend.
18 August 2026
Reply from GiftBox
Hi Kel, thank you for taking the time to leave a five-star review! We're delighted to hear that you found your Giftbox order arrived quickly, well packaged and were kept up to date with the tracking.
Super easy with same day delivery
3 September 2026
Reply from GiftBox
Hi Emma, thanks for taking the time to leave us a five-star review! We are so glad to hear of your positive and easy experience with our GiftBox Same Day Delivery!
Excellent shopping experience.
Fast delivery. Great products. Reasonable prices. They’ll make wonderful Christmas gifts. Thank you! I will certainly be shopping with you again.
3 September 2026
Reply from GiftBox
Hi Jo, thank you for taking the time to leave a wonderful five-star review your kind words! We're delighted to hear that you found our Giftbox prices reasonable, and our products great for Christmas gifts. It's also great to know that your order arrived quickly. We look forward to you shopping with us again :)
Reply from GiftBox
Hi Linda, thanks for taking the time to leave us a five-star review! We are so glad to hear of your positive experience with our GiftBox Same Day Delivery!
Reply from GiftBox
Hi Martin, thank you for taking the time to leave us a five-star review! We’re thrilled to hear you’re happy with your Pizza Oven:)
Reply from GiftBox
Hi Tim, thank you for taking the time to leave us a five-star review! We’re thrilled to hear you’re happy with your minion order :)
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