The order items were lovely and, my sister was truly pleased with her birthday gift. My only criticism arises from the delivery system which I paid for next day delivery and ended up collecting the i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The goods arrived promptly and were nicely presented. Unfortunately, my wife opened the parcel and the first thing she was was the invoice. As the items were for Valentine's day, that slightly sp... See more
Company replied
I ordered from here by mistake. I typed Pandora into the search engine and I didn’t realise I had ordered from this company until I received the confirmation email. I panicked and emailed Pandora b... See more
Company replied
lovely Pandora earrings in white Pandora bag.arrived when expected and kept up to date on progress of delivery. Having ordered a few things online lately and not satisfied with service[missing item... See more
Company replied
Company details
Written by the company
At Gift and Wrap, we're passionate about helping you find the perfect jewellery piece, whether it's a perfect Pandora charm, an elegant Olivia Burton watch, or a unique Coeur De Lion set. Our selection caters to all occasions, ensuring each gift is as special as the person receiving it. We pride ourselves on exceptional service, offering personalised advice and luxury gift wrapping to make your purchase truly memorable. Explore our jewellery collections and let us be part of your gift-giving journey, making every moment unforgettable.
Contact info
18, Market Place, NE46 1XQ, Hexham, United Kingdom
- 01434 604477
- info@giftandwrap.co.uk
- giftandwrap.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Gift and Wrap
Thank you for taking the time to share your feedback with us. We're delighted that you enjoyed our service and prompt delivery.
Kind Regards,
Gift and Wrap
Love gift and wrap beautiful item and…
Love gift and wrap beautiful item and very quick delivery
27 February 2025
Reply from Gift and Wrap
Thank you for your lovely feedback. We're thrilled you're happy with your purchase and the speedy delivery. We hope to welcome you back again soon.
Kind Regards,
Gift and Wrap
Reply from Gift and Wrap
Thank you for your glowing review!
We're delighted to hear that ordering was easy and that your delivery was swift. Your satisfaction means the world to us.
Kind Regards,
Gift and Wrap
Looks exactly the same as online 🙂
3 March 2025
Reply from Gift and Wrap
Thank you for your feedback! We're delighted to hear that the item looks exactly as you expected. We hope you enjoy your purchase.
Kind Regards, Gift and Wrap
Reply from Gift and Wrap
Thank you for your lovely feedback! We're glad to hear that your item arrived on time and matched the picture perfectly. We hope you enjoy your purchase.
Kind Regards, Gift and Wrap
Reply from Gift and Wrap
Thank you for your positive review! We're pleased to hear that you appreciated our wide selection, easy ordering process, and quick delivery.
Kind Regards, Gift and Wrap
Speed and Quality
Ordered the wrong size bracelet and used the returns form included in the packet. Posted back to supplier on a Tuesday and replacement delivered the next Saturday with email updates throughout. Excellent customer service all round. Thank you
28 February 2025
Reply from Gift and Wrap
Thank you for sharing your experience! We're glad to hear that our returns process was smooth and that you received your replacement quickly. Your feedback about our customer service means a lot to us.
Kind Regards, Gift and Wrap
Very happy with my purchase
15 February 2025
Reply from Gift and Wrap
Thank you for your kind words! We're delighted to hear that you're very happy with your purchase. We look forward to serving you again.
Kind Regards,
Gift and Wrap
Ordered and came in 48hrs with free…
Ordered and came in 48hrs with free gift bag included
Super service
24 February 2025
Reply from Gift and Wrap
Thank you for your feedback!
We're thrilled to hear that your order arrived promptly and that you enjoyed the free gift bag. We look forward to serving you again in the future.
Kind Regards,
Gift and Wrap
Reply from Gift and Wrap
Thank you for your positive feedback! We're glad to hear that you found our service fast and efficient, and that your order arrived well packaged.
Kind Regards,
Gift and Wrap
Reply from Gift and Wrap
Thank you for your wonderful feedback!
We're delighted to hear that you found our site easy to use, and that the delivery was speedy. We hope your goddaughter loves her gift!
Kind Regards,
Gift and Wrap
Lovely charm for my grand daughter
Lovely charm for my grand daughter, and came very quick
27 February 2025
Reply from Gift and Wrap
Thank you so much for your wonderful review! We're delighted to hear that the charm for your granddaughter arrived quickly. Your kind words mean a lot to us.
Kind regards,
Gift and Wrap
Very prompt delivery
Very prompt delivery, have been buying these charms for years for my granddaughters, never had a problem
26 February 2025
Reply from Gift and Wrap
Thank you for your continued support and loyalty. We're thrilled to hear that you've consistently enjoyed our prompt delivery and never had any issues with your purchases.
Kind regards, Gift and Wrap
Excellent service and great delivery…
Excellent service and great delivery great place to shop thank you
21 February 2025
Reply from Gift and Wrap
Thank you for your fantastic feedback. We're delighted to hear that you enjoyed our service and delivery. It's wonderful to know that you find Gift and Wrap a great place to shop.
Kind regards, Gift and Wrap
Reply from Gift and Wrap
Thank you for your wonderful feedback. We're so pleased that you were happy with the purchased gift and its packaging.
Kind regards, Gift and Wrap
Great product.very nicely…
Great product.very nicely packaged.first class and next day delivery.well done.
25 February 2025
Reply from Gift and Wrap
Thank you for your fantastic feedback. We're so pleased to hear that you enjoyed the product and appreciated our packaging and delivery service.
very quick service and delivery i
25 February 2025
Reply from Gift and Wrap
Thank you for your feedback. We're glad to hear that our service and delivery exceeded your expectations.
Birthday Gift
Ordering was easy and gift arrived on my grandaughter's birthday as requested
25 February 2025
Reply from Gift and Wrap
Thank you for sharing your positive experience. We're delighted to hear that the gift arrived on time as planned.
Kind regards, Gift and Wrap
Beautiful packaging for the charm
Beautiful packaging for the charm, was delivered quite quickly and I am one very happy and satisfied customer.
24 February 2025
Reply from Gift and Wrap
Thank you for your lovely feedback! We're delighted to hear that you were pleased with the beautiful packaging and quick delivery. Enjoy your charm!
Kind Regards, Gift and Wrap
Great shopping experience from a very…
Great shopping experience from a very good company everything was done has asked perfect around service thankyou five stars
24 February 2025
Reply from Gift and Wrap
Thank you for your glowing review! We're so pleased you had a great shopping experience and that everything was done to your satisfaction. Your five-star feedback means a lot to us!
Kind Regards, Gift and Wrap
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.