giffgaff Reviews 

Reliable efficient service many thanks

Unable to log in as the password help app didn't work and my details were not recognised. Very frustrated as I wanted to change my contract. Tried to raise this but unable to add the number requested as #06# didn't work either. Rubbish help

O2 network coverage leaves a lot to be desired.

I did not receive my SIM card it was impossible to simply inform them so after hours spent trying to resolve through the system I cancelled ,there just no customer support.

Having been a Giffgaffer for several years I have always found it straightforward and easy to use. It would of course be better if you could phone someone but then that is why the costs are so reasonable and I really haven't had any problems so well done Giffgaff!

Tried to introduce a friend and he joined but received no support during switching from his previous supplier, impossible to get any support. Overall service is 0!!! Non existent.

Don’t bother buying a phone from Giffgaff- no order confirmation.
Status ‘processing’ when it had been despatched then no ‘pin number’ emailed to me to be able to receive it from DPD. So they would not give it to me and took it back - might be back tomorrow- might not attitude from DPD!
Totally useless customer service from Giffgaff - non existent in fact!
Appalled!
Would not recommend

Cannot fault Giffgaff.Never lets me down.Packages are very reasonably priced and they always tell you at your monthly renewal if you can save money with a different package.Bring on their broadband service,sadly not yet available in my area.

I am currently transferring my number to Giffgaff and have been left completely without service for an entire week.

Because Giffgaff has no customer service phone number, you are forced to rely entirely on their online messaging system. The response times are incredibly slow and the support is poor. I have raised an official complaint, only to be told it will take 5 days before anyone will even look at it.

They can offer cheap deals, but the moment a technical issue occurs, you are completely stranded. I would not recommend them

phone & data signal is terrible,i had the same problem when i was with o2 prior to joining giffgaff,it was always the local mast playing up an o2 were always having trouble and bad signal issues here :O(

I needed some help to get a PAC code that the automated service wouldn't work for because I have no signal.then cs were unable or unwilling to help so lost my number 😡

Been without service for 5 days. I can understand them not being able to fix, but the kicker is customer services haven't responded to me and there is no number to call. Find another provider like Lyca that actually have human customer services.

Don't buy giff gaff i had 20 pound credit then I couldn't use that to top up so I had to use my card I left the 20 pound till next month then I get a message telling me I never had the credit so I got charged 40 pound in 1 month for what no signal no data when I was out cozz the 5g signal was saying e instead changing to Vodafone don't get that worst thing I done was buy a giff gaff sim keep the extra 20 quid I hope anyone seeing this will not make the mistake I made not happy one bit

I'm very satisfied with the service I get from Giffgaff. I am aware that it piggybacks on the O2 network but I sometimes get a better signal than my wife who uses O2. My feeling is, Why pay more for less?

Typical online company.
Can’t get an answer to a problem.
Have been left without a phone all day and still not on.
Disgusting !!!!!!!!!😡😡😡😡😡

Been a GiffGaff customer for 10 years never a problem UNTIL YOU NEED HELP then the updates are none existant!! Close tickets withiut updating you. Tried to chat online told to email. Received email back saying we don't help with issues about mobiles via email!!! Have now attempted to raise a complaint but won't be shocked if that gets closed with no update either. Please consider other companies if this is how they treat long standing customers god knows how they will treat new ones !!

Bought a refurbished phone with them and it freezes. Try to ask for a replacement but I get ignored. I guess I will despite the whole phone with PayPal

Loosing network in so many places! So places i am not connected at all and i understand when they say its depending on the area bit other people seems to have no problem.
Last year in Italy using data cost me £50 in 2weeks!dreadful.

I'm always kept up to date with my account reminding me when payment is due.they boost me up to give me more time on my phone for less money.great company.always honest and hard working to give you the best online experience.alwats happy with my provider and won't be going any where else.