Very disappointed with these bags. The material catches on my clothes and pulls the threads out, which has already ruined a few outfits. For the price, I expected much better quality. Unfortunately... See more
Company replied
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See what reviewers are saying
What I love about this brand is integrity. They own up to their mistake and do their best to rectify the situation. Bought 3 handbags as gifts. They arrived in perfect condition but one had a li... See more
Company replied
Had the worst experience with @giarte. I requested a return the moment my bag arrived and they completely ignored every email and WhatsApp message. No return label, no communication. This is unaccept... See more
Company replied
I got the Paphia bag from Giarité as a gift for my fiancée, and it honestly exceeded my expectations. The design is what first caught my eye, it has this really clean, sculptural look that feels mod... See more
Company replied
Company details
Written by the company
Giarité is a vegan & cruelty-free luxury fashion brand dedicated to empowering women and elevating the luxury experience through positive impacts. As a female-led company, we understand the modern woman’s desire for luxury, minimalism, and guilt-free statement pieces. We believe that fashion should never involve cruelty, which is why Giarité is dedicated to leading the industry toward a more eco-conscious and cruelty-free direction, benefiting both humans and animals.
Contact info
85 Great Portland Street, First Floor, W1W 7LT, London, United Kingdom
- support@giarite.com
- giarite.com
3.4
Average
100 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This bag is beyond…it sparkles so much…
This bag is beyond…it sparkles so much and it is so well made. Love it!
31 December 2023
Unprompted review
Reply from Giarite
Hi Barbie,
Thank you so much for your wonderful review! We're thrilled to hear that you love your bag and that it sparkles just the way you hoped! ✨ We truly appreciate your kind words and are so glad you're happy with your purchase.
If you ever need anything else, don’t hesitate to reach out. Enjoy your sparkling bag!
Kind Regards,
Giarité Customer Service Team
Reply from Giarite
Dear Priyam,
We are happy to hear that you love your bag! It’s fantastic to know that you are satisfied with your purchase. We strive to provide our customers with high-quality products, and we are delighted that you find your bag amazing. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience. If there’s anything else we can assist you with, please don’t hesitate to reach out to us.
Thank you for choosing to wear Giarité!
Kind regards, Diana
Giarité customer service team
Terrible service
I ordered a bag on Dec 20th. Still waiting for it and no news on it.
20 December 2023
Unprompted review
Reply from Giarite
Dear Deepali,
We are truly sorry to hear about your negative experience with our service. We are committed to resolving this issue and ensuring your satisfaction. Please allow us the opportunity to make things right for you. Kindly reach out to our customer support team at support@giarite.com so that we can address your concerns promptly.
We value your feedback and take it seriously as it helps us improve our services. We appreciate your patience and understanding as we work to resolve this matter for you. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust.
Kind regards, Diana
Giarité customer service team
A very mixed experience!
A very mixed experience!
Positives:
The bag is beautiful. Well made and well packaged.
Customer service were polite and responded via email and instagram.
Negatives:
The delivery time was insane, it said 2-5 days but was actually 3 weeks and had to chase for updates
During the time I was chasing for an update I kept getting marketing emails talking about quick delivery which was very annoying, also ones about discount codes.
I requested a part refund based on the delay (due to the fact the bag went on offer before it was dispatched) and had to chase twice for this to be processed (although was over the festive period)
So overall a frustrating consumer experience for a beautiful product! Maybe more customer service staff would be a good start…
14 December 2023
Unprompted review
Reply from Giarite
Dear Alexandra,
Thank you for taking the time to leave a review on Trustpilot. We greatly appreciate your feedback and are always looking for ways to improve our services. Your opinion is important to us, and we are grateful for the opportunity to address any concerns you may have. We are sorry to hear that your experience did not meet your expectations.
We strive to keep our inventory well-stocked, but unfortunately, during this holiday season, the demand for our products was much higher than we expected, which, while exciting, has unfortunately overwhelmed our production capabilities. I want to reassure you that we’re doing everything in our power to ensure this doesn’t happen again. We’re thankful for your suggestions and hope you have a more enjoyable shopping experience with us next time!
Kind regards, Diana
Giarité customer service team
Beautiful bag!
The purse I received in the mail is more beautiful than I expected! It’s sparkles so nicely and it’s made nicely, I love that it came with a dust bag. Customer service was also top notch with a quick response and resolution to my inquiry! Will be ordering again, thank you :)
3 January 2024
Unprompted review
Reply from Giarite
Dear Joyce,
We are thrilled to hear about your positive experience with our product and customer service! Thank you for taking the time to share your feedback on Trustpilot. We truly appreciate your kind words and are delighted that you found our product to be of high quality and our customer service to be top-notch.
We are grateful for your support and are committed to providing exceptional products and service to all our customers. Your satisfaction is our top priority, and we are pleased to hear that we have met your expectations.
If you have any further feedback or suggestions, please feel free to reach out to us. Your insights are invaluable in helping us improve and enhance the overall customer experience.
Kind regards, Diana
Giarité customer service team
Appalling service
Appalling service! Bought a pre order back in nov which apparently got delivered 12 to 14 days late either to the wrong address or was left on the street. lovely customer service stops replying saying they take zero responsibilty for misplaced packages! Never buy from them again!
22 December 2023
Unprompted review
Reply from Giarite
Dear Haniya,
Thank you for leaving a review on Trustpilot regarding your recent order. We wanted to inform you that based on the tracking details provided, your parcel has been successfully delivered to the specified address. We understand that you have opened a chargeback for this transaction, and we would like to address this matter with you.
Firstly, we would like to emphasize that we have fulfilled our responsibility by ensuring that the package was shipped and delivered to the correct location. Our records indicate that the delivery was completed successfully, which is supported by the tracking information.
However, we noticed that you have initiated a chargeback for this transaction. It is important for us to clarify our company’s policy regarding lost packages and replacements. Typically, we do not send out replacements for lost packages, as it is the responsibility of the shipping carrier to ensure safe and timely delivery. In such cases, customers are advised to contact the carrier directly to resolve any issues. https://giarite.com/pages/shipping-and-delivery
Nevertheless, given your situation, we made an exception and were willing to assist you further in resolving the matter. However, upon reviewing our records, we discovered that you had already opened a chargeback. This action seems unfair since we had already taken steps to address your concerns.
We kindly request that you reconsider your chargeback and allow us the opportunity to work together in finding a satisfactory resolution. We value your satisfaction as a customer and are committed to providing excellent service. Please contact our customer support team at your earliest convenience so that we can discuss this matter further.
Thank you for your understanding and cooperation. We look forward to hearing from you soon.
Kind regards, Diana
Giarité customer service team
Order number 18073
Order since mid November 2023 and yet to receive my order till to date. Customer service is not helpful at all
19 November 2023
Unprompted review
Reply from Giarite
Dear Tinny Ng,
Thank you for taking the time to provide feedback on your recent experience with our company. We apologize for any inconvenience caused and appreciate your patience.
We have thoroughly reviewed your case and would like to inform you that a replacement has already been sent to you. Our team has taken immediate action to ensure that you receive the product as soon as possible. Please allow some time for the shipment to reach you, considering any potential delays in transit.
Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. We value your feedback as it helps us improve our products and services.
Kind regards, Diana
Giarité customer service team
Great Service
The delay shipment is somehow disappointing due to holidays. But their customer service is great. Very patient.
20 December 2023
Unprompted review
Reply from Giarite
Dear Shakira,
Thank you for taking the time to leave a review on Trustpilot. We appreciate your feedback and are glad to hear that you found our customer service to be great, with our team being very patient.
We apologize for any disappointment caused by delays in your shipment, especially during the holiday season. We understand how important it is to receive your order on time, and we are constantly working to improve our shipping processes to minimize such occurrences in the future.
Once again, thank you for sharing your experience with us. Your feedback helps us improve our services and ensure a better experience for all our customers.
Kind regards, Diana
Giarité customer service team
I don’t recommend
I had problem with my orders and customer service worked really bad, but after I left my feedback here and sent them 10 messages, they solve my problem. I got my bag today, it’s okay. But I don’t recommend this store because you can’t make refund ( only store credits and not full price) and if you order something you can’t cancel even if it’s not shipped.
17 December 2023
Unprompted review
Reply from Giarite
Dear Angelika,
Thank you for choosing to place an order with us and for taking the time to share your feedback on Trustpilot. We appreciate your business and value your opinion.
We would like to apologize for any inconvenience caused by our 2-hour cancellation policy. We understand that circumstances can change, and we strive to accommodate our customers as best we can. However, as mentioned in our terms and conditions, we have a strict cancellation policy within the first 2 hours after placing an order. Once an order reaches the processing stage, it becomes difficult for us to cancel it as it is already in the fulfillment process.
Please note that our team operates in different time zones to provide round-the-clock support to our customers. This is done to ensure that we can assist you promptly and efficiently. We apologize if this caused any confusion or delay in addressing your request.
However, we want to assure you that your satisfaction is our priority. In light of your situation, we have made an exemption and have already processed a full refund for your orders. The refund should be reflected in your account within the next few business days.
Once again, we apologize for any inconvenience caused. If there is anything else we can assist you with, please do not hesitate to reach out to our customer support team.
Kind regards, Diana
Giarité customer service team
the customer service's very good
the customer service's very good. thanks for your support🥰
19 December 2023
Unprompted review
Reply from Giarite
Dear Amy,
Thank you for taking the time to leave a positive review on Trustpilot. We are grateful to hear that you had a great experience with our customer service team.
At Giarité, we strive to provide exceptional service to all our customers, and we are pleased that we were able to meet your expectations.
We truly appreciate your feedback and look forward to serving you again in the future. If you have any further questions or need assistance, please do not hesitate to reach out to us.
Thank you once again for choosing Giarité.
Kind regards, Diana
Giarité customer service team
Shocking
Shocking, the bag did not arrive so i chased them up after 7 days and they said it was because they were struggling to get material (thanks for not letting me know) I then asked for a refund, 24 hours later they they said 'Please confirm delivery address so they can dispatch the bag' the delivery address was confirmed when we purchased the bag ( stalling tactic ) I then stated I wanted a refund, 24 hours later I got a partial refund -£8.50 and now they refuse to respond. This was my wife's Christmas present so DO NOT WASTE YOUR TIME OR MONEY BUYING ANYTHING FROM THIS FRAUDULENT COMPANY. after this feedback giarite have then issued another refund but its still 50p short of what I paid and they still wont give me the full refund. 20 emails, so much of my time wasted chasing these incompetent clueless fools. I have never known anything as bad in my life.
18 December 2023
Unprompted review
Reply from Giarite
Dear Gary,
We appreciate you taking the time to leave a review regarding your recent experience with our company. We understand that there was a delay in the shipment of your order due to the holiday season, the recent influx of orders and the ongoing holiday season have led to a temporary delay in our shipping process. We apologize for any inconvenience this may have caused.
Upon reviewing your account, we can confirm that a refund has been successfully processed for your order. We understand that delays can be frustrating, especially during busy periods, and we sincerely apologize for any inconvenience caused especially since this should be a gift for your beloved wife.
However, we kindly request that you refrain from using insulting words when communicating with our customer service team via email or when referring to our company. We strive to provide excellent customer service and value all feedback, but it is important to maintain a respectful and professional tone in our communication.
If you have any further concerns or questions, please do not hesitate to reach out to our customer service team directly. We are here to assist you and ensure your satisfaction.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Kind regards, Diana
Giarité customer service team
Terrible experience, product and returns are impossible
I had a very bad experience with this seller. The bag arrived around 2 weeks late having shipped from China. It appeared very different from the advertising and Giarite makes it challenging to return items. They require you to request the right to your return through a “return portal” which can’t be accessed on their website. They then take 3 business days to determine whether or not you’re allowed to return your item. If they agree to the return, you have to pay this shipment cost. All this to deter customers from returning items.
Would advise against buying from this retailer.
20 November 2023
Unprompted review
Reply from Giarite
Hi EC,
Thank you for taking the time to share your experience with us on Trustpilot. We apologize for any inconvenience you may have experienced during your interaction with our return process. Our team takes every customer feedback seriously, and we strive to ensure that our policies and processes are clearly communicated on our website.
In regards to your concern, we would like to inform you that our return policy and processes are indeed clearly stated on the website.:
https://giarite.com/pages/shipping-and-delivery
As a company, we follow these policies and procedures to maintain fairness and transparency for all our customers. We understand that return processes can be frustrating at times, but we kindly request that you refer to our website for detailed information on how to proceed with a return.
Again, we apologize for any inconvenience this may have caused and assure you that we value your business and are committed to providing the best possible shopping experience for all our customers. Please do not hesitate to contact us if you have any further questions or concerns.
Kind regards, Diana
Giarité customer service team
Amazing bags! Get them before they are gone.
Found this amazing company online that has the coolest most fun and well made bags that I’ve seen in a long time and a fabulous price point. I bought the Brilli in silver and green, and was so excited to receive it. When opening the cute box with dust bag, I was pleasantly surprised to see how beautiful and sparkly this bag is. Amazing evening or a fun day out bag that is timeless. I’m going online to buy two more right now. I cannot wait to visit the shop in Selfridge’s after the new year. These bags are a must.
10 December 2023
Unprompted review
Reply from Giarite
Dear Michele,
We appreciate your review on Trustpilot and are grateful for the kind words you shared about our company. We understand that your experience was remarkable, and we are always looking for ways to improve our services and make our customers even more satisfied.
We are particularly pleased to learn that you found our company great. This positive feedback encourages us to maintain our commitment to providing excellent customer service and high-quality products. Your experience is a testament to the hard work and dedication of our entire team, and we are grateful for your support.
We hope that you continue to have a pleasant experience with us and recommend our services to others.
Kind regards, Diana
Giarité customer service team
Exquisite Handbag and Exceptional Service
I am extremely pleased with the handbag I purchased and the exceptional customer service I received. The handbag is perfect in design and quality, and the customer service team went above and beyond to assist me. I highly recommend this brand for their outstanding products and service.
29 November 2023
Unprompted review
Reply from Giarite
Dear Mandy,
We are thrilled to hear that you had a great experience with our Exquisite Handbag and Exceptional Service. Your feedback is invaluable to us, and we are grateful for your support. We always aim to exceed our customers’ expectations, and we are glad that we were able to achieve that in your case.
Please let us know if there is anything else we can assist you with. We are committed to ensuring that our customers are completely satisfied with their purchases and overall experience.
Thank you once again, and we look forward to serving you in the future.
Kind regards, Diana
Giarité customer service team
AVOID THIS BRAND !!!
I recently ordered a dress, however realised it was on back order (due to be shipped in 4 weeks time)
The site misleading stated LOW STOCK with regards to the size, however in very small font underneath it did state the dispatch date.
I emailed stating it was too late and I wished to cancel the order for a refund. They have denied this several times. I worked in retail for 10 years and know this is illegal. They have debited my account before the goods even shipped! I don't know, when or if I will ever recieve this dress. Needless to say I don't want it.
Giarite need to understand the consumer trading laws and issue a refund for these unshipped goods.
14 November 2023
Unprompted review
Reply from Giarite
Hi Grace,
Thank you for reaching out to us with your concerns. We sincerely apologize for any confusion or inconvenience you’ve experienced.
We want to assure you that we made every effort to indicate the pre-order status of the item, both on our website and across our social media platforms. However, we acknowledge your feedback and will take steps to make this information more prominent to prevent future misunderstandings.
In regards to the ‘low stock’ indication for the dress you ordered, this is our first and very exclusive collection, which is limited to only 20 pieces per size. The low stock status was to reflect the uniqueness and limited availability of this one-time collection.
Regarding the cancellation of your order, our policy typically restricts cancellations to within 2 hours of ordering. Each order triggers production commitment, making it challenging for us to cancel orders beyond the 2-hour window. However, we understand your situation is unique and we want to offer a resolution. We will issue a refund for your order, even though the item has not been shipped yet. Our team will contact you via email for further details.
Thank you for understanding!
Kind regards, Diana
Giarité customer service team
Returned the product but never heard…
Returned the product but never heard back about the refund.. no phone line to call either..
4 July 2023
Unprompted review
Reply from Giarite
Hi Cici,
We apologize for any inconvenience caused and would like to inform you that we have already processed a full refund for you from the time of your initial email. We understand how important it is to receive timely responses and we have also sent you multiple emails regarding this matter. However, we did not receive any responses from you.
If there is anything else we can assist you with, please do not hesitate to let us know. Our team is always here to help and we value your satisfaction as our top priority. Thank you for your understanding and we hope to continue providing you with excellent service in the future.
Best regards, Diana
Giarité customer service team
Excellent quality handbag
I purchased a handbag and it arrived on time and was of great quality. The bag was well worth the money and combined with excellent customer service. I can recommend this company and will definitely be buying other goods from them without hesitation.
15 July 2023
Unprompted review
Reply from Giarite
Dear Jidapa,
We would like to express our sincere gratitude for your recent review on Trustpilot. We are thrilled to learn that you were satisfied with the excellent quality of our handbag and the outstanding customer service you received.
Your feedback is invaluable to us, as it helps us continually improve our products and services. We strive to provide our customers with exceptional experiences, and your review is a testament to the hard work and dedication of our team.
We appreciate the time and effort you took to share your experience with others, and we hope that your handbag continues to bring you joy for years to come. If you have any further questions or concerns, please do not hesitate to contact our customer support team.
Once again, thank you for choosing our brand and for taking the time to share your positive experience. We look forward to serving you in the future.
Kind regards, Diana
Giarité customer service team
I haven't received my refund
I returned my order 12452. They received on 17 Jan. Until now, I have received the refund. The customer service answer me twice that she would refund me within a week. But It is 6 weeks now. They haven't answer me.
Don't buy anything from this website unless you don't want to return!
27 February 2023
Unprompted review
Reply from Giarite
Hi Viet,
Thank you for reaching out to us. We would like to confirm that we have processed a full refund for all of your returned orders. Our team has also sent you an email to inform you of this update.
Please be assured that we take our customers' satisfaction seriously and we apologize for any inconvenience you may have experienced. We appreciate your business and hope to have the opportunity to serve you again in the future.
If you have any further concerns or inquiries, please do not hesitate to contact us. We are always happy to assist you.
Best regards, Diana
Giarité customer service team
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