It’s challenging to do a blind purchase of perfume, but the reputation of Giardini di Toscana made me feel confident. I purchased Bianco Latte perfume and body lotion. They are both exquisite. The... See more
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Excellent service! Absolutely beautiful fragrances and quality. They also send a generous amount of samples with every order so I get to discover new fragrances or products, like their body lotion to... See more
Company replied
Very nice professional presentation, absolutely stunning products, parfumes samples, staying smelled next days, very lovely designed packing. I m still figuring out, which one I like order, thinking... See more
Company replied
The product itself is the main reason. The best body lotion EVER and the smell wow. The samples are an added bonus The quick delivery also impressive.
Company details
About GIARDINI DI TOSCANA
Written by the company
Giardini di Toscana
La Nostra Storia e Filosofia
Dal 1942, Giardini di Toscana si dedica con passione alla creazione di fragranze esclusive, perfette per chi ama differenziarsi e farsi notare. La nostra lunga tradizione unisce arte, innovazione e rispetto per le materie prime, elementi che ci permettono di realizzare prodotti di altissima qualità.
Ogni profumo nasce dalla sapiente selezione di ingredienti pregiati, scelti per garantire un'elevata persistenza e per evocare sensazioni uniche. La nostra missione è quella di trasformare ogni flacone in un contenitore di ricordi, viaggi ed emozioni, offrendo un’esperienza sensoriale senza precedenti.
La passione per il dettaglio e la cura artigianale sono al centro della nostra filosofia. Ogni fragranza è il risultato di un processo creativo che unisce tradizione e modernità, permettendo di creare prodotti che non sono solo profumi, ma vere opere d’arte che raccontano una storia.
Investiamo costantemente in ricerca e sviluppo per mantenere lo standard qualitativo elevato che ci contraddistingue. La nostra attenzione per l’eccellenza si riflette in ogni fase della produzione, dalla scelta delle materie prime alla creazione del packaging curato nei minimi dettagli.
Se desideri scoprire di più su di noi e leggere le opinioni dei nostri clienti, visita il nostro profilo su Trustpilot. Le recensioni autentiche testimoniano l’impegno e la dedizione che mettiamo in ogni profumo, rendendo Giardini di Toscana un punto di riferimento nel mondo delle fragranze esclusive.
Visita il nostro profilo TrustpilotContact info
Via XXVIII Agosto 28, 52011, Bibbiena, Italy
- 05751697812
- clienti@giardiniditoscana.com
- giardiniditoscana.com
4.7
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Great idea
Beautiful package. The set contains all the formulas of the Giardini di Toscana Brand so you can prove, experience how the perfume evolves on your skin, and decide which one empowers you and will be on your personal collection.
I recomend it, cause is a nice way to know this brand, and to create a bond with each perfume. To me, BoraBora and Celeste where the most top and Almafolia and Rosso Rubino where quite interesting experiences which I enjoyed. How would I have know without this set?
30 December 2025
Reply from GIARDINI DI TOSCANA
Dear Customer,
thank you so much for your wonderful review! We’re delighted you loved the beautiful packaging and found the Discovery Set a great way to try all Giardini di Toscana fragrances, experience how each perfume evolves on your skin, and choose the one that truly empowers you and belongs in your personal collection.
We’re especially happy you connected with the fragrances and created a bond with each one—this is exactly what our sample set is designed for. It’s lovely to hear that BoraBora and Celeste were your top picks, and that Almafolia and Rosso Rubino were interesting experiences you enjoyed.
Thank you again for your time and for choosing us!
Kind regards,
GdT Team
Still haven't had items and you are…
Still haven't had items and you are asking me about them.
5 January 2026
Reply from GIARDINI DI TOSCANA
Dear Mark,
We’re very sorry for the frustration and for the confusion — we completely understand how disappointing this is.
According to our tracking, the shipment was successfully delivered on January 12. Unfortunately, during the intense holiday period, couriers experienced delays and irregular updates, which may have contributed to this situation.
That said, if you still haven’t received the parcel, we want to help immediately: please contact us in a private message with your order number, full delivery address, and the name on the doorbell/intercom. We’ll open a verification with the courier right away and support you until this is fully resolved.
Kind regards,
GdT Team
Premium perfume experience
Fast & secure shipping. The products were wrapped with care. Many samples were included from other scents and products, which was very sweet. A premium experience. The perfumes were wonderful!
5 January 2026
Reply from GIARDINI DI TOSCANA
Dear Customer,
thank you so much for your review! We’re delighted you appreciated the fast and secure shipping, the careful packaging, and the extra samples—we love adding little touches so you can discover more of our fragrances and products.
We’re especially happy to hear it felt like a premium experience and that you found the perfumes wonderful.
Thank you again for your time and for choosing us!
Kind regards,
GdT Team
Reply from GIARDINI DI TOSCANA
Dear Customer,
thank you so much for your review! We’re happy everything was easy, that your package arrived fast and well packed, and we’re thrilled you love how amazing it smells—our fragrances are made to leave a beautiful impression.
Thank you again for your time and for choosing us!
Kind regards,
GdT Team
Reply from GIARDINI DI TOSCANA
Dear Customer,
thank you for your review! We’re happy you enjoyed the fast delivery, the 3 free testers, and our nice packaging—we love making the unboxing experience special while helping you discover new fragrances.
Thank you again for your time and for choosing us!
Kind regards,
GdT Team
Paket je dostavljen.
Paket je kasnio, ali je na kraju uspješno dostavljen. Proizvod je divan i kvalitetan.
10 January 2026
Reply from GIARDINI DI TOSCANA
Dear Andrea,
Thank you for your feedback,
According to our records, the shipment was successfully delivered on January 12. We’re very sorry for the delay and we apologize for the inconvenience.
If you still haven’t received the parcel, please send us a private message with your order number and the name on the doorbell/intercom, so we can check with the courier right away and help resolve this as quickly as possible.
Kind regards;
GdT Team
Reply from GIARDINI DI TOSCANA
Dear customer,
thank you very much for your kind message!
We are happy to know that your order arrived quickly despite the holiday period and that you are satisfied with your experience. Your appreciation truly means a lot to us.
Thank you again for your time and for choosing us!
Kind regards,
GDT Team
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Gentile cliente,
la ringraziamo sinceramente per il suo messaggio!
Siamo felici che l’ordine sia arrivato rapidamente nonostante il periodo di festività e che l’esperienza complessiva l’abbia soddisfatta. La sua gratitudine è per noi la più bella conferma del lavoro che facciamo ogni giorno.
Grazie ancora per il suo tempo e per averci scelto!
Cordialmente,
GdT Team
Reply from GIARDINI DI TOSCANA
Dear customer,
thank you very much for your wonderful feedback!
Knowing that you consider Bianco Latte the best vanilla on the market is truly an honor for us and encourages us to keep creating scents that inspire emotion!
Thank you again for your time and for choosing us!
Kind regards,
GdT Team
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Gentile cliente,
la ringraziamo di cuore per il suo entusiasmo!
Sapere che considera Bianco Latte la vaniglia migliore sul mercato è per noi un riconoscimento davvero speciale e ci motiva a continuare a creare fragranze che sappiano emozionare!
Grazie ancora per il suo tempo e per averci scelto!
Cordialmente,
GdT Team
Reply from GIARDINI DI TOSCANA
Dear customer,
thank you for sharing your positive feedback!
We are delighted to know that the fragrance is exactly as described and that you found it so appealing. We carefully select high-quality ingredients to create fragrances that meet our customers’ expectations and deliver a memorable sensory experience.
Thank you again for your time and for choosing us!
Kind regards,
GdT Team
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Gentile cliente,
la ringraziamo per aver condiviso la sua esperienza positiva!
Siamo felici che la fragranza rispecchi pienamente la descrizione e sia risultata così piacevole. Il nostro obiettivo è offrire profumi di alta qualità, autentici e capaci di lasciare un ricordo speciale.
Grazie ancora per il suo tempo e per averci scelto!
Cordialmente,
GdT Team
I have not yet received my order
I have not yet received my order. Very disappointed
15 December 2025
Reply from GIARDINI DI TOSCANA
Dear customer,
we are truly sorry to read your message and we completely understand your disappointment.
We checked the tracking information and it shows that your order was delivered yesterday, but this does not lessen the inconvenience caused by the delay, for which we sincerely apologize.
Unfortunately, during the holiday period, courier services are experiencing significant delays but this is not the experience we aim to provide, and it is not our usual standard.
For any questions or if you need further assistance, please don’t hesitate to contact us at clienti@giardiniditoscana.com
We will be happy to personally assist you and make sure everything is resolved.
Thank you again for your time and for choosing us.
Kind regards,
GDT Team
Shipping was fast
Shipping was fast. Purchase made easy. Packaging was excellent. And the scent is 10/10. Love this product.
12 December 2025
Reply from GIARDINI DI TOSCANA
Dear customer,
Thank you very much for sharing such an amazing review!
We are delighted to hear that you appreciated the fast shipping, the easy purchasing experience, the packaging, and most of all the fragrance, which you rated a perfect 10/10. We put great care into every step, from the online experience to the creation of our high-quality perfumes, designed to truly be loved.
Thank you again for your time and for choosing us!
Sincerely,
GdT Team
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Gentile cliente,
la ringraziamo sinceramente per aver condiviso una recensione così entusiasmante!
Siamo felici che abbia apprezzato la spedizione veloce, la facilità d’acquisto, il packaging e soprattutto la fragranza, che sapere essere per lei un vero 10/10 ci riempie di orgoglio. Mettiamo grande cura in ogni fase, dall’esperienza sul sito alla creazione di profumi di alta qualità, pensati per conquistare e far innamorare.
Grazie ancora per il suo tempo e per averci scelto!
Cordialmente,
GdT Team
Do not respond to customers.
I don't understand why you haven't replied to my report email? I informed you about the issue of not receiving the item, but I still haven't received any response. It feels terrible.
12 December 2025
excellent care of details
The ease of ordering outperformed any other order from a perfume store.
While I don't plan to buy a bottle, I'm overjoyed with the sample set which is in a sturdy white box that is not overly large with excellent care of each individual sample with each spray nozzle aligned with the name of the sample so it doesn't need to be turned over in the box to read the name.
3 December 2025
Reply from GIARDINI DI TOSCANA
Dear customer,
thank you very much for sharing such a thoughtful and detailed review!
We are truly pleased to hear that you appreciated the attention to detail and the ease of the ordering process, which are aspects we care deeply about.
We are especially glad to know that the sample set met your expectations: the sturdy white box, its balanced size, and the careful placement of each sample are all designed to create a refined and intuitive experience.
Your note about the alignment of the spray nozzles with the fragrance names is particularly meaningful to us, as it shows that even the smallest details contribute to overall satisfaction.
Thank you again for your time and for choosing us!
Kind regards,
GDT Team
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Gentile cliente,
la ringraziamo sinceramente per aver condiviso una recensione così dettagliata!
Siamo davvero felici di sapere che abbia apprezzato la cura dei dettagli e la semplicità del processo di ordine, aspetti a cui dedichiamo grande attenzione.
Ci fa particolarmente piacere leggere il suo entusiasmo per il set di campioncini: la scelta di una confezione solida, essenziale nelle dimensioni e studiata per mantenere ogni fragranza ben riconoscibile è pensata proprio per offrire un’esperienza ordinata, funzionale e piacevole fin dal primo utilizzo.
Il fatto che abbia notato l’allineamento dei nomi con gli spray ci conferma che anche i dettagli più piccoli possono fare la differenza.
Grazie ancora per il suo tempo e per averci scelto!
Cordialmente,
GDT Team
I bought a perfume 2 weeks ago and i…
I bought a perfume 2 weeks ago and i said it’d take 4-5 business days, still hasn’t arrived and the shipping company doesn’t responds to any messages and checking with the tracking number it hasn’t been updated in a while with no way to contact anyone regarding this matter
9 December 2025
Reply from GIARDINI DI TOSCANA
Dear customer,
thank you so much for your kind words!
We’re delighted that you appreciated our carefully designed packaging, the artisan quality of our fragrances, and the samples, created to enhance the discovery of our olfactory universe.
Every detail is meant to deliver a refined and memorable perfume experience.
Thank you again for your time and for choosing us!
Kind regards,
GdT Team
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Gentile cliente,
la ringraziamo davvero per il suo feedback!
Siamo felici che abbia apprezzato il nostro packaging curato, la qualità artigianale delle fragranze e i campioni, pensati per accompagnare la scoperta del nostro mondo olfattivo.
Ogni dettaglio è studiato per offrire un’esperienza completa, dalla prima apertura alla scia sulla pelle.
Grazie ancora per il suo tempo e per averci scelto!
Cordialmente
GdT Team
This company is very reliable
I ordered the product and it arrived on time and without any complications.
9 December 2025
Reply from GIARDINI DI TOSCANA
Dear customer,
thank you for sharing your experience!
We’re pleased to know that you found our company reliable and that your order arrived on time without any issues.
We carefully manage every step, from shipping to delivery, to ensure a smooth service and high-quality artisan products.
Thank you again for your time and for choosing us!
Kind regards,
GdT Team
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Gentile cliente,
la ringraziamo per aver condiviso la sua esperienza!
Siamo felici che abbia percepito l’affidabilità della nostra azienda e che l’ordine sia arrivato puntuale e senza complicazioni.
Curare ogni fase, dalla spedizione alla consegna, fa parte del nostro impegno nel garantire un servizio attento e prodotti di alta qualità artigianale.
Grazie ancora per il suo tempo e per averci scelto!
Cordialmente
GdT Team
Customer service doesn’t respond
I’ve tried emailing GIARDINI DI TOSCANA twice asking for information to help me get my order from the delivery company. There was a tariff error and I wanted to know the HS code to help my order be released. Nobody has gotten back to me. I finally was able to work with the delivery company on my own and fix the error but am still waiting for my order to actually be delivered. And still haven’t heard back from GIARDINI DI TOSCANA customer service
9 December 2025
Reply from GIARDINI DI TOSCANA
Dear customer,
thank you very much for your kind feedback!
We are delighted that you enjoyed both the perfume and the body lotion, created to offer a complete and sensorial experience.
The samples are our way of letting you discover new fragrances and explore different emotions, as every Giardini di Toscana creation is designed to be long-lasting and leave a memorable trail.
Thank you again for your time and for choosing us!
Kind regards,
GdT Team
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Gentile Cliente,
la ringraziamo per il suo gentile feedback!
Siamo felici che abbia apprezzato sia il profumo che la lozione corpo, prodotti pensati per offrire un’esperienza sensoriale completa e avvolgente.
I campioni sono il nostro modo per permetterle di scoprire nuove fragranze e lasciarsi guidare dalle emozioni, perché ogni profumo Giardini di Toscana è studiato per essere persistente e lasciare la scia.
Grazie ancora per il suo tempo e per averci scelto!
Cordialmente,
GdT Team
Reply from GIARDINI DI TOSCANA
Dear customer,
thank you for your positive feedback!
We are pleased to hear that you appreciated the fast shipping and that the perfume amazed you.
Each Giardini di Toscana fragrance is created to be long-lasting, leaving a distinctive and elegant trail that accompanies you throughout the day.
Thank you again for your time and for choosing us!ù
Kind regards,
GdT Team
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Gentile Cliente,
la ringraziamo per il suo riscontro positivo!
Siamo felici che abbia apprezzato la spedizione rapida e che il profumo l’abbia conquistata.
Ogni fragranza Giardini di Toscana è pensata per essere un profumo persistente, capace di lasciare la scia e accompagnare chi lo indossa con eleganza e personalità.
Grazie ancora per il suo tempo e per averci scelto!
Cordialmente,
GdT Team
Reply from GIARDINI DI TOSCANA
Dear customer,
thank you for your kind feedback!
We are delighted to hear that you appreciated both the quality of our products and the fast delivery to Romania. Each Giardini di Toscana fragrance is created to offer a unique olfactory experience, with long-lasting perfumes that leave a memorable trail wherever you are.
Thank you again for your time and for choosing us!
Kind regards,
GdT Team
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Gentile Cliente,
la ringraziamo per il suo gentile riscontro!
Siamo felici che abbia apprezzato la qualità dei nostri prodotti e la rapidità della consegna in Romania.
Ogni creazione Giardini di Toscana è pensata per offrire un’esperienza olfattiva unica, con profumi persistenti che lasciano la scia e accompagnano chi li indossa ovunque nel mondo.
Grazie ancora per il suo tempo e per averci scelto!
Cordialmente,
GdT Team
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