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Review summary

Created with AI, based on recent reviews

Looking at 469 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent taste and quality, especially the protein and hydration supplements. The customer service team is frequently lauded for being incredibly responsive, helpful, and professional, often resolving issues quickly and efficiently. Many people appreciate the staff's friendly demeanor and their ability to address concerns promptly, making the overall experience very positive. However, some customers also noted issues with shipping costs, finding them expensive, and a few experienced problems with orders, such as damaged packages or missing items. There were also instances where customers reported delays in receiving confirmation or responses from support, and some received incorrect information regarding their orders.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent taste and quality of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising its exceptional quality and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Order

Consumers generally report positive experiences with their orders, often praising quick resolutions to issues... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered several products from pre workout bcaa and nitric oxide. They all taste great and give intense workouts. I ordered from Amazon and received a punctured unsealed package. Carol from custom... See more

Company replied

Rated 5 out of 5 stars

Update: took a bit of time but Tony managed to send a replacement. Flavours on point on Cinnabon! Would recommend. Made my first order after hearing great reviews. However parcel was delivered and... See more

Company replied

Rated 5 out of 5 stars

First of all I LOVE the product! I struggle to get enough protein in my diet and haven't found many mixes or supplements I actually enjoy. This is fantastic tasting hot cocoa - would never even thin... See more

Company replied

Rated 5 out of 5 stars

I ran into an issue with a recent product, but the Ghost customer support team handled it really well. Tony was incredibly responsive and made sure everything was taken care of quickly. It’s always re... See more

Company replied


Company details

  1. Vitamin and Supplements Store

Information provided by various external sources

GHOST® at its simplest form is the world's first lifestyle sports nutrition brand. the name GHOST® and mantra "be seen" come from that feeling of being behind the scenes and wanting to be heard, wanting to make an impact; we're all ghosts. This is our ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service! They fixed my issue promptly!

17 March 2026
Unprompted review
GHOST logo

Reply from GHOST

We really appreciate you sharing your experience with our Customer Support team!

Rated 5 out of 5 stars

True Legends

I loved that I was able to get a quick response and an easy solution. True Legends!

17 March 2026
Unprompted review
GHOST logo

Reply from GHOST

Thanks for being a part of the GHOST® Fam! We appreciate your support, Travis!

Rated 5 out of 5 stars

Quick and easy

Nice and quick, emailed for a mistake that happened and they handled it within a hour or so.

16 March 2026
Unprompted review
GHOST logo

Reply from GHOST

We appreciate your support! Thank you, Legend!

Rated 5 out of 5 stars

I love the greens

I love the greens, they really help with my bowels as someone with a chronic disease. good customer service too.

16 March 2026
Unprompted review
GHOST logo

Reply from GHOST

We’re stoked to hear that you’re loving your GHOST® GREENS!

Rated 5 out of 5 stars

Thanks Carol

Carol from Ghost support was very friendly and helpful. I received a damaged order and less than 24 hours later I have a replacement on the way with zero hassle.

12 March 2026
Unprompted review
GHOST logo

Reply from GHOST

Thank you for sharing your experience, John! Carol is a rockstar, and we are happy to know she was able to help!

Rated 5 out of 5 stars

Great Customer Service

I bought a Ghost product from GNC, got home and it was all clunky. I was starting stress and worry that I would have to sit on hold or email and wait 5 days for a response to get help.
Surprisingly, there was a chat option that I could go straight to a live representative with, and it allowed pictures so I could get the support I needed right then and there. It was quick and stress free. Great customer service! Thanks Tony!

12 March 2026
Unprompted review
GHOST logo

Reply from GHOST

What an EPIC review, Legend! Tony is a rockstar, and we love that he was there to fix the issue!

Rated 5 out of 5 stars

Customer Service Done Right

I ran into an issue with a recent product, but the Ghost customer support team handled it really well. Tony was incredibly responsive and made sure everything was taken care of quickly. It’s always reassuring when a company stands behind their products and takes customer concerns seriously. I’ve been a long-time fan of Ghost products and this experience definitely reinforced that.

2 February 2026
Unprompted review
GHOST logo

Reply from GHOST

Thank you for sharing your experience, Megan! We are stoked to hear that Tony was able to help! Stay Legendary!

Rated 5 out of 5 stars

CS Rep Ian was responsive

CS Rep Ian was responsive, fixed the issue quickly and was pleasant to deal with. We had a brief back and forth which encouraged me to make Ghost my new Supp provider. Was great having such geniune CS.

4 March 2026
Unprompted review
GHOST logo

Reply from GHOST

We are so happy to hear that Ian was there to fix the issue! Thank you so much for your support and welcome to the fam, Bob!

Rated 5 out of 5 stars

A great brand

A great brand with the the best flavors. Ordered some samples that arrived damaged and they replaced them quick with no hassel.

3 March 2026
Unprompted review
GHOST logo

Reply from GHOST

We love hearing about your experience, Jarid! Our team has got your back!

Rated 5 out of 5 stars

Shaker redelivery

Shaker was missing on delivery and ghost customer support sent a replacement out the next day. Thank you so much.

3 March 2026
Unprompted review
GHOST logo

Reply from GHOST

We are pumped to hear that our team took care of the issue! Thanks for your review, Dwain!

Rated 5 out of 5 stars

Quick and easy service

Quick and easy service, super friendly and fast. Best customer service of all time

2 March 2026
Unprompted review
GHOST logo

Reply from GHOST

Thanks for sharing your experience with our team! We appreciate your support, Luis!

Rated 5 out of 5 stars

Ghost is killing the energy drink game

Ghost is on fire. taste, variety of flavors and quality of the products are second to none in my opinion. feel good energy, easy on the stomach unlike other energy drink brands. keep up the good work.

27 February 2026
Unprompted review
GHOST logo

Reply from GHOST

What an EPIC review, Luis! Thanks for being a part of the GHOST® Fam!

Rated 5 out of 5 stars

Great customer service

Great customer service, I am a current customer of Ghost energy drinks and decided to switch from AG1 and try out Ghost Greens. The package was delivered to the wrong address and Ghost's customer service replaced it right away...Thank you!!!

26 February 2026
Unprompted review
GHOST logo

Reply from GHOST

We're stoked to hear that our team was able to help, Rob! Thank you for sharing your love for GHOST® GREENS!

Rated 5 out of 5 stars

TOP NOTCH Communication

Company provides a great product with fair pricing. HOWEVER, the best part is quick and honest information and communication. Fantastic to work with!

25 February 2026
Unprompted review
GHOST logo

Reply from GHOST

We really appreciate you sharing your positive feedback! Thank you, Trey!

Rated 5 out of 5 stars

The products are awesome with good…

The products are awesome with good flavor. Something happened with my order missing something was corrected and the missing item was shipped within the hour. Amazing customer service

24 February 2026
Unprompted review
GHOST logo

Reply from GHOST

We are pumped to hear that our team took care of the issue! Thanks for your review, Eric!

Rated 5 out of 5 stars

Great products

Great products, prices, and flavors. Friendly interactions with customer service, and fast delivery.

24 February 2026
Unprompted review
GHOST logo

Reply from GHOST

Thank you for sharing your experience, Robert! We've got your back!

Rated 5 out of 5 stars

Amazing products

Amazing products, game changer, fun branding, and great weekly emails with trivia, deals, and new products. Worth every penny!!!

7 February 2026
Unprompted review
GHOST logo

Reply from GHOST

We really appreciate your support! Thank you!

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