The case I got (Polarity clear) is very nice, sleek, sturdy, and comfortable to hold. The button covers feel like they aren't even there, no mushy feeling at all. The issue I have is with the tem... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased a phone case from Ghostek because I needed something more heavy duty than the typical cases I buy. The look is really nice and the case feels good and solid in the hand. The shipping, howe... See more
Fantastic customer service. Catherine Smith (Equipment Specialist Client Support Division) was exceptional! Fast, friendly, and helpful. She went the extra mile to ensure that I remained a Ghostek cl... See more
I have reliably used this company from the beginning of their business. I have purchased cases and holders for many devices for me and clients, as I own an I.T. company. Although I particularly love t... See more
Company details
Written by the company
Searching for the Most Protective Phone Cases Ever Made? Our Protectors are the Ultimate Tech Accessories. We carry a wide variety of Backpacks, Waist Bags, Charging Cables, Phone Holders, Power Banks, Magnetic Car Mounts, Wall Adapters, and much more! Keep your Apple iPhone, Samsung Galaxy or Google Pixel Protected with our Military Grade Covers.
Contact info
140 58th Street STE 5G, 11220, Brooklyn, United States
- Info@Ghostek.com
- ghostek.com
3.5
Average
7K reviews
Hasn’t replied to negative reviews
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The cas came broken on the hinges write…
The cas came broken on the hinges write a complaint got declined.
11 November 2024
Reply from GHOSTEK
Hi Sohail,
We are sorry to hear that your order arrived damaged.
Upon reviewing our inquiry system, we found that we responded to your inquiry but have not heard back from you since then. Our customer support team has just sent you another email regarding this matter. Please check your spam or junk inbox to ensure that our messages haven't ended up there.
We look forward to resolving this issue promptly.
Best regards,
Info@ghostek.com
I have not received my package yet….
11 November 2024
Reply from GHOSTEK
Hi Marcos,
We apologize for the delay.
A review of the tracking info for your order revealed the following update:
Nov. 13, 7:37 pm
International item has left the originating country and is en route to Canada
Usjfka, USA
Your package is impacted by the ongoing Canada Post CUPW (Canadian Union of Postal Workers) strike and it will not be delivered until Canada Post resumes operations.
We are currently unable to control the ongoing postal workers' strike in Canada. We hope the issue is resolved soon so that your order is delivered promptly.
Info@ghostek.com
The case was everything and more
The case was everything and more, and shipping was super fast , the person i got the case for loves it and said that the case is bad a$$
11 November 2024
Reply from GHOSTEK
Hi Kizzy,
Thank you for your feedback!
Info@Ghostek.com
Extremely satisfied customer
I accidentally ordered the wrong size case, GHOSTEK helped me through the entire process and made it painless. I ordered my new case and one for my wife as well and we are both very happy with the quality and functionality of our new cases. We will be both ordering more and recommending these products to our friends. I ordered the nautical slim because I work under houses all day in horrible conditions and the piece of mind that my phone is protected from the elements is extremely valuable to me, who can afford $1000 phones all the time right?
8 November 2024
Reply from GHOSTEK
Hi Beastmode Property,
Thank you for taking the time to provide us with your feedback!
Info@Ghostek.com
Poor customer support
11 November 2024
Reply from GHOSTEK
Hello,
Upon reviewing your inquiry, we noted that you ordered the incorrect case and reached out to us about a possible exchange. Our customer support team informed you that the specific case/color option you wanted is currently sold out for your device. We also provided you with a few alternative options, but we have not yet received a response from you.
At this time, our customer support team has sent you the return instructions. Refunds and exchanges are typically processed within seven business days after we receive the return. Please provide the return tracking number to expedite processing.
Thank you,
Info@ghostek.com
Very good and responsive customer…
Very good and responsive customer service. I ordered the wrong case, and was able to easily return it.
11 November 2024
Reply from GHOSTEK
Hi,
Thank you for contacting us. We greatly appreciate and value your feedback!
Info@Ghostek.com
I like the case
I like the case. I was out of town when it got here. I've only been using it for 1 day, but so far no issues at all.
11 November 2024
Reply from GHOSTEK
Hi Murphy,
Thank you for your feedback!
Info@Ghostek.com
Case came in/ Happy with it
Had issues initially with shipping and was upset but ghostek tried to do the right thing by re-shipping. Only issue is that it was still through Canada Post. It was a mistake on my end and a misunderstanding but the case finally came in after the strike and I'm happy with my case. Happier than I initially thought I'd be. Good quality and fits well. Only recommendation is to ship with fedex possibly or someone else in the future. It would be much more helpful as they are much more reliable. Other than that happy with my purchase. Thanks.
6 November 2024
Reply from GHOSTEK
Hi Josh,
Thank you for reaching out to us. We understand your concerns regarding the delay in your order and apologize for any inconvenience caused. Our customer service team has already communicated with you regarding the issue and has issued a replacement, which is currently in transit.
You should have received tracking information from our team, and we’ve included the most recent shipping update below for your reference:
November 20, 2024
PROCESSED AT EXPORT FACILITY
08:37 AM LT, UNITED STATES
If you have any further questions or need additional assistance, please don’t hesitate to contact us at Info@Ghostek.com
Not enough colors as the pixel 8.
8 November 2024
Reply from GHOSTEK
Hi Marc,
Thank you for sharing your feedback. We will forward it to our design team for consideration.
Info@Ghostek.com
It took 10 days to get my charger cord for my iPhone that is unacceptable. Do better!!!!
It took 10 days to get my charger cord fir m
8 November 2024
Reply from GHOSTEK
Hi G.D,
We sincerely appreciate your business and patience. Our goal is to deliver the highest level of service! We will forward your concerns to the shipping carrier
Info@Ghostek.com
I like the free shipping
I like the free shipping. I live in Hawaii and other sellers restrict shipping to me.
8 November 2024
Reply from GHOSTEK
Hi William,
We greatly appreciate your feedback!
Info@Ghostek.com
Package has arrived
Haven't received my package, customer support not helping. Not too stoked
Update: Finally received package, will update when I get to use it in my work field, carpentry. Stoked to keep my phone dust and water safe.
5 November 2024
Reply from GHOSTEK
Hi J,
Our customer service team has sent you an email containing the tracking information for your order. Please check your inbox for further details
Info@Ghostek.com
Reply from GHOSTEK
Hi Jeff,
Thank you for your feedback!
Info@Ghostek.com
Terrible product
Case came in the mail ripped open. Case broke on me same day I received it. Tried to contact company with no response.
8 November 2024
Reply from GHOSTEK
Hi Ryan,
We are sorry to hear that your order arrived in unacceptable condition. After reviewing it, we found it was placed via Buy with Prime and shipped directly from an Amazon facility. We have contacted Amazon regarding this matter.
Our inquiry system shows that we did not receive any prior communication from you about this order. Our customer support team has just sent you an email to follow up.
We look forward to resolving this issue quickly.
Best regards,
Info@ghostek.com
I got a GREAT deal on a known product
I got a GREAT deal on a known product. I moved to Ghostek after using other products before. I really only wanted water resistant, but after the 3rd phone that went "swimming" with me I got the BEST!!!!
That it was on sale just made it even better!
5 November 2024
Reply from GHOSTEK
Hi Ralph,
Thank you for your valuable feedback
Info@Ghostek.com
I have been sending you text messages…
I have been sending you text messages to find out where my two phone covers are for a tracking number but you did not get back to me I sent about five of them. Please get back to me with a tracking number. Thank you kindly,Dee
5 November 2024
Reply from GHOSTEK
Hi Donna,
Our customer service team has reached out to you via email with the tracking information for your order.
For support or inquiries, please contact Customer Service at Info@Ghostek.com
The plastic cover at the front is…
The plastic cover at the front is fluppy , I think I can see a gap there on the side edge
7 November 2024
Reply from GHOSTEK
Hello,
Thank you for your feedback!
We have forwarded your review to our design and management team for consideration.
Info@ghostek.com
Product display on site very…
Product display on site very comprehensive
Customer service inquiry timely
Product is as described
Very impressed with all
6 November 2024
Reply from GHOSTEK
Hi Peter
We appreciate your feedback!
Info@Ghostek.com
Super fast shipping and items came as…
Super fast shipping and items came as described.will be shopping again.
19 November 2024
Unprompted review
Reply from GHOSTEK
Hi Joe,
Thank you for your feedback!
Info@Ghostek.com
Reply from GHOSTEK
Hi Jason,
Thank you for your feedback!
Info@Ghostek.com
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