GEX.co.uk Reviews 1,415

•

4.9

Video Game Store

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the ease and efficiency of the selling process. Many people appreciate the fair prices offered for their items, often finding them to be better than competitors. The user experience is frequently described as straightforward and simple, from scanning items online to receiving payment. Consumers are particularly impressed with the quick turnaround times and the speed of payment, with many reporting same-day or very fast transfers to their bank accounts. However, some people mentioned an issue where a payment was initially refused, which was subsequently resolved.

What people talk about most

Payment

Customers consistently note positive experiences with payment. Reviewers frequently highlight incredibly... See more

Service

Customers had positive experiences with service. Many reviewers praised the exceptional and swift service,... See more

User experience

People report positive experiences with the user experience. Customers consistently describe the process as... See more

Product

Users describe positive interactions with the product. Customers consistently praise the ease of selling... See more

Price

Clients share positive opinions on price, with many reviewers highlighting that they received good and fair... See more

Reviews shaping this summary

I’ve ordered from here several times, specifically for PS2 and PS3 games, and I am consistently impressed. The condition of the items is incredible—they honestly look brand new every time. My only min... See more

Company replied

No issues. Simple to use. Fair prices. Great communication throughout/Received package by recorded Royal Mail. After checking they found one flaw and gave fair explanation and revised price which I ac... See more

Company replied

Unfortunately yodel lost the parcel I sent to them and were totally useless. Luckily Jase dealt with the claim and honoured my full payment even though Yodel only paid them part of the compensation. A... See more

Company replied

Unbelievable service, there was a problem with the courier nothing to do with GEX, but they resolved it asap. Fabulous communication throughout. Really easy to use couldn’t believe how handy it actual... See more

Company replied

Company details

Written by the company

SELL OLD VIDEO GAMES FOR CASH at GEX.co.uk. Great Prices, Fast Payment, Free Post UK Service. Sell games online at our specialist Website. We buy all your old Playstation, Xbox, Nintendo & Sega Games. You can sell 3DS, Dreamcast, Gamecube, Gameboy, Megadrive, N64, NES, SNES, Switch, Wii, PS2, PS3, PS4, PS1, PS5, Vita, PSP, SNES, Wii U, Xbox 360, Xbox One, Xbox Series X.

Contact info

Unit A2, Cefndy Employment Park, Cefndy Rd,, LL182HJ, Rhyl,, United Kingdom
01745 799300
thegamesexchange@btinternet.com
gex.co.uk

4.9

Excellent

1K reviews

5-star

4-star

3-star

2-star

1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Jan 8, 2025

Amazing

Amazing. Prompt. Seamless transactions. Very straight forward. Great communication and definitely value for money. They were offering the most money and beating other competitors by a mile!

8 January 2025

Reply from GEX.co.uk

Jan 13, 2025

Hi Azeem

Thank you for the Amazing review!!
Hope to do business with you in the future.

Jason

Jan 8, 2025

First time selling to GEX

First time selling to GEX. Slightly worried but GEX kept me updated on when the package was received and quickly gave me a reply if it was accepted or not! Highly trustworthy, will sell to here again!!!

8 January 2025

Reply from GEX.co.uk

Jan 13, 2025

Hi Logan

Thank you for the 5* review!
Glad you trust us over at GEX :)
As we strive to offer a truthful and easy service to use.

Cheers,
Jason

Jan 7, 2025

Prompt service and easy to use.

7 January 2025

Reply from GEX.co.uk

Jan 13, 2025

Hi Colin

Thank you for the 5* review!!

Jason

Jan 7, 2025

Great recycling experience

Easy instructions/delivery fair price and quick payment. Would recommend.

7 January 2025

Reply from GEX.co.uk

Jan 13, 2025

Hey!

Thank you for the 5* review!!

Jason

Jan 7, 2025

So easy to use!

So easy to use! I sold some games and a pick up from Royal Mail was arranged free of charge on a Saturday and I received confirmation and money sent to my account by Monday! Fantastic service - will be buying and selling more from GEX for sure

6 January 2025

Reply from GEX.co.uk

Jan 13, 2025

Hi Jamie

Thank you for the 5* review!
Glad you were impressed with the pick up service offered.
We look forward to both selling and buying off you.

Thanks,
Jason

Jan 6, 2025

Fast and easy exchange process

Fast and easy exchange process, posted Thursday and money in my account by Monday. I was a little cautious as hadn’t heard of the company before but will definitely use them again!

6 January 2025

Reply from GEX.co.uk

Jan 13, 2025

Hey!

Thank you for leaving such a great review :)
Glad you had such a good experience you'll be returning :D

Thanks,
Jason

Jan 2, 2025

Thought I would sell some games that…

Thought I would sell some games that had been sitting for sometime and see if I could get some cash for them was surprised how much some were worth the whole process was easy just sent the games using there free post service and got paid that simple ..I would highly recommend this company

2 January 2025

Reply from GEX.co.uk

Jan 6, 2025

Hi Alexander!

Thank you for such a great review.
Glad you were impressed with the price at GEX!

Jason

Jan 2, 2025

Very easy and efficient service

2 January 2025

Reply from GEX.co.uk

Jan 6, 2025

Hi Tina,

Thank you for the 5* review!!

Jason

Dec 31, 2024

Top service!

Product exactly as described and perfectly packaged. Arrived earlier than expected. Excellent service!

31 December 2024

Unprompted review

Reply from GEX.co.uk

Jan 6, 2025

Hey Ivo,

Thank you for the 5* review!
Glad you were impressed with the speedy service :)

Jason

Dec 28, 2024

Fast, easy, honest and highly recommended …

What an easy and fantastic experience with Game Exchange. The process from start to finish was so simple. I even received more for my games than I thought, how honest is that! I’ll never throw away a game again without checking with Game Exchange first!!!

15 December 2024

Unprompted review

Reply from GEX.co.uk

Jan 6, 2025

Hi Stuart,

Thank you for leaving such a lovely review!
Glad you were impressed with the prices for your games :)

Hope to do business with you in the future.
Jason

Dec 13, 2024

Really good

5 December 2024

Reply from GEX.co.uk

Dec 18, 2024

Hi Nicole

Thank you for the 5* review :)

Jason

Dec 11, 2024

Give GEX a 5/5 star!

Great idea for getting rid of loose Lego that can’t be sold separately as a set. I had so much I bundled up and sent off to GEX free postage. My first experience and would use again. They weigh it and pay you accordingly. All very efficient and communicated well.

4 December 2024

Reply from GEX.co.uk

Dec 18, 2024

Hi Julie

Thank you for the 5* review!
Glad we could help sort out your left over Lego :)

Jason

Dec 9, 2024

Excellent customer service. Have used this company a few times now and every time is an easy, smooth, quick transaction.
Couldn’t recommend enough.

3 December 2024

Unprompted review

Reply from GEX.co.uk

Dec 10, 2024

Hi Sally

Thank you for leaving such a lovely review :)
We're glad you've had a positive experience selling with us repeatedly.
We look forward to doing more business with you in the future.

Jason

Dec 2, 2024

Excellent way to recycle your old toys

Quick, easy and competitive price received. I would definitely recommend.

2 December 2024

Reply from GEX.co.uk

Dec 3, 2024

Hi,

Thank you for the 5* review!
Glad you were impressed with the service!

Cheers,
Jason

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