Gewoon Energie Reviews 1,014

For starters i asked the company rep Robert what was the fine for not canceling with the 14 days period he never bothered answering. I got a charge of 325 eur!!! My energy bill is never above 100. I have tried to call both the customer representatives as well as their sales person robert but they refuse to speak English now. I have asked for a breakdown on the cancellation fee but more then a week of chasing i get NO answer. This company is full of thieves PLEASE dont sign up with them.

Super good at listening and solving the issue with customer on just one call. Very friendly and cooperative way of communication. De Best

Gewoon help was fast and accurate. I've been very happy with my service overall and their customer service is always kind and helpful.

Working with this company was a nightmare they came up with very low estimatin and after two months the started billing three times more and at the end of year gave us bill of 9k , they are a compete schemeer. Do t take them , when we complaint they stopped delivering with big end bill, they are not transparent, they say they are the cheapest but are most expensive size,
Now with another customer.er nr they are putting g their prices up and up a d e ery year they charge more and more , we can not login or make an account, customer service is lousy,

Great company to work with ⭐️⭐️⭐️⭐️⭐️

Natalie was understanding and did her best.

Disappointed
I’ve had a very disappointing experience with Gewoon Energy. Over the course of several months, I was overcharged three times more around €655, despite being under a fixed 3-year contract. I repeatedly sent letters and meter readings, and was assured that recalculations would be done once the inflated end bills were paid. After making the payments in good faith based on their promise to correct the amounts, they stopped the energy delivery without any explanation and never adjusted the bills. Unfortunately, they failed to honour that agreement.

On another client number the company charged me €1,835 for 5 months when the actual usage should have cost around €1,180.
Their estimates were completely unrealistic, and despite submitting my meter readings twice, they ignored the actual data. The lack of transparency, communication, and professionalism is deeply concerning. When I attempted to follow up, I was met with silence.
Gewoon Energy has shown no regard for consumer protection or contractual obligations. I will be taking this matter further if it’s not resolved soon, including reporting them to ConsuWijzer.

I do not recommend this company—especially if you expect honest billing, communication, or fair treatment.

Very kind and patient people on the customer service line

Fast and helpful customer service

They did not include the"netbeheer" costs from Stedin in my monthly agreement so I had a very large end of term bill. Not very happy about that.

Also not sure this is allowed as it seems like flase advertising. Be careful with them.

Forgot password and cannot log in to the app

The app and the website are ridiculous.

I changed my password 3 times and still says is incorrect.

I can’t access my account and check anything.

Fast, simple and clear. Also, the worker could attend me in English.

**Worst company ever.**

A representative called me, promising the lowest price and handling everything to save my time. I trusted them, but a month later, I realized I had been scammed. They canceled my previous low-price contract two months early and blamed me, claiming I had signed for it.

Now, at the end of their contract, they tried to scam me again. Another representative sent me a "lowest price" contract, which I reviewed carefully this time. I discovered all the tariffs were listed **without tax** as lowest price in the market, even though next to tarrif stated
"Alle tarieven zijn inclusief btw or including tax." At the last page very bottom, in a single line within an example calculation, they revealed, i pay more with tax in tariffs. Clearly bad intentions. This is deceptive and unethical.

I wouldn't recommend **Gewoon Energie** to anyone. They have no morality and will do whatever it takes to trap customers. Avoid them at all costs!

Good communication with the customer service. Clear online account, easy to use

Quick and friendly! My call was picked up in seconds, she was well-spoken, friendly and solved all my issues immediately. I wish all customer service was like this.

Biggest scam alert. They called informing that they were calling on behalf of Dutch government as I was paying high energy tariffs with my previous company (a trusted one). Informed that Gewoon has the cheapest rates and that I should switch without any cancellation fees from previous supplier. Definitely avoid!!! End story, I got a fine from my previous supplier and got a fine from Gewoon for cancelling the contract outside cooling period (400 euros for 20 days). To save a couple of euros each month, you would end up spending a fortune from these scams.

These are just scammers who open chain energy supplier companies, get customers by aggressive phone calls and setting up illegal contracts. Be aware of it.

My experience with Gewoon Energie was disappointing. Their customer support was unhelpful and rude, and the company blatantly disregards the 14-day cooling-off period. I found myself slapped with an unjustified charge of almost 200 euros. Despite repeated attempts to rectify the situation, the company has shown no willingness to acknowledge their mistake or provide a satisfactory resolution.
I strongly advise potential customers to exercise caution and thoroughly research Gewoon Energie before entering into any agreements with them. Their failure to respect consumer rights and deliver adequate support should serve as a red flag for anyone seeking reliable energy services.

I had an issue with GewoonEnergie where gas and electricity was being delivered to an incorrect address which resulted in me effectively being billed for a product that I was not using. I tried multiple times via email and telephone to sort the matter out but the customer service was really bad and they could not fix the issue so that I would get gas & electricity to my correct address so in the end I decided to rather move back to previous supplier, even though they are more expensive I never had these kind of issues with them.