It took like 2 weeks or more to get my refill filled. I couldn't do it online so had to call in. The lady I got I couldn't understand anything she Said. All and all a very poor experience. I always... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I was confused and misunderstood some things with Zealthy. Placed an appointment that I did not mean to do and could not afford. After explaining rudely to them how they charged me they responded pro... See more
Company replied
AM RX has been wonderful in staying in contact and checking my progress. I just finished the first 4 weeks (5 units per week), and I'm surprised that I went from 230 to 226! Weeks 5 thru 8 I will in... See more
Company replied
This is one of the few times weight loss has felt realistic and manageable for me. The first month showed steady progress, making it easier to stay consistent. My appetite feels more controlled, and I... See more
Company replied
Company details
Written by the company
High-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
Contact info
429 Lenox Avenue, 33139, Miami Beach, United States
- (877)870-0323
- carolina@getzealthy.com
- getzealthy.com
3.2
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The hassle of Monthly Refills!!
It is difficult to get refills monthly if your insurance will pay for your medication. Their website experiences difficulties all the time and says “Whoops refresh the page” over and over. If you call the Customer Service line you have to pick the correct option of the day/night - usually the one option that works only is for New Patients (wonder why). For all other options when choosing you are put on an eternal hold or an eternal loop of the same message.
My guess is they do not make enough Money on insurance paid customers to even fool with them. And the money is made in the compounding….
Good luck!
And the email address given to help isn’t even valid - all you can do is laugh at the chaos!!!!
22 April 2026
Reply from Zealthy
Hi Lana, we’re sorry you’ve had such a frustrating experience. Having trouble getting refills covered by insurance, running into repeated “Whoops, refresh” errors, and not being able to reach support when you need it is incredibly frustrating. That’s not the level of access or reliability we aim to provide, and we sincerely apologize for the inconvenience this has caused. Please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you
If I could give 0 stars I would
If I could give 0 stars I would. It is impossible to cancel membership! I had to close my bank account so I wouldn't be charged anymore. Originally I signed up because I was looking for prices, I did not want a membership. They automatically withdraw your money and they don't send any emails or texts to let you know they are doing this. They have charged me over $700 already!!! and I have not used a single product or service from them. This is THE WORST SCAM I have ever been a victim of. DO NOT TRUST THIS COMPANY
1 April 2026
Unprompted review
Reply from Zealthy
Hi Yaureli, we’re really sorry you went through this. Being charged repeatedly when you didn’t intend to sign up for a membership, not receiving notifications, and struggling to cancel is incredibly frustrating. We understand why that led you to take drastic steps, and we sincerely apologize for the stress and inconvenience this has caused. Please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you
Prescribed medication I AM ALLERGIC TO
I had an absolutely terrible experience with Zealthy. Not once, but twice, I was prescribed medication that I am allergic to, despite clearly listing my allergies in the intake questionnaire. It’s obvious the provider didn’t even bother to read it.
Customer support is completely useless. Each time, I had to spend nearly a month calling and messaging through their portal just to get any kind of response. On three separate occasions, the provider never followed up at all.
This is not just poor service. It’s unsafe and negligent. Between the lack of communication, careless prescribing, and nonexistent support, this has been one of the worst healthcare experiences I’ve ever had. I would strongly advise others to stay away.
1 April 2026
Unprompted review
Reply from Zealthy
Hi Sasha, we’re truly sorry to hear about your experience and understand how serious and concerning it is to be prescribed a product you’re allergic to despite clearly listing your allergies, along with the lack of follow-up and difficulty getting support. That’s not only frustrating, but it’s unacceptable, and we sincerely apologize for the safety concerns and poor communication you experienced. Please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you
I keep asking about one medication and…
I keep asking about one medication and they reply on another one. They sent me a link to look at the info for a deliver but was not working said server cant be found. When I told them this they just sent another link and had same issue
16 April 2026
Reply from Zealthy
Hi Maureen, We’re really sorry to hear about your experience and understand how frustrating it must be to ask about one product but keep receiving responses about a different one, along with broken delivery links that don’t work even after being resent. That’s not the level of clarity and support we aim to provide, and we sincerely apologize for the confusion and inconvenience. Please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you
This company charges excessive prices…
This company charges excessive prices for Tirzipitide. The $39 is enrollment fee. The medication is $399 month. Very difficult to cancel too have not received refund. I only filled out questionnaire and did not request the enrollment or medication. Total scam
22 April 2026
Unprompted review
Reply from Zealthy
Hi there, we’re sorry to hear you felt misled about the pricing for the product and the enrollment fee after completing the questionnaire, and that you’ve also had difficulty canceling and getting a refund. We understand how frustrating it is to feel like you didn’t intend to enroll in ongoing services or medication costs and still see charges come through. That’s not the experience we want for anyone, and we apologize for the confusion and inconvenience. Please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you.
The health team are always in constant contact.
The health team are spot on to check on or with me and react to any potential problems or concerns the I have.
23 April 2026
Reply from Zealthy
Hi Charles, we love hearing this. So glad our health team has been consistently checking in and staying on top of any concerns you’ve had. That kind of attentive support is exactly what we aim to provide, and we appreciate you sharing your experience! If you ever need anything or have questions in the future, please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
Always answer my questions and concerns
Always helpful and informative thank you very helpful!!
22 April 2026
Reply from Zealthy
Hi Lisa, we love hearing this. So glad our team has been helpful and able to keep you informed along the way. That kind of support is exactly what we aim for, and we truly appreciate you sharing your experience! If you ever need anything or have questions in the future, please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
I ordered injections online.I canceled…
I ordered injections online.I canceled it and they confirmed on the phone! They charged me for $370 and they don’t refund it. I call them few times, they said that I would Receive an email. But, nothing has been received’
10 March 2026
Unprompted review
Reply from Zealthy
Hi Mahtav, we’re really sorry to hear about your experience and understand how frustrating it must be to cancel your order, be told it was confirmed over the phone, and still see a $370 charge without receiving the follow-up email or refund you were expecting. That’s not the experience we want for anyone, and we sincerely apologize for the lack of communication and delay in resolution. Please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you.
Quick response and the product has…
Quick response and the product has changed my life. I feel confident and active and very thankful for Zealthy. I have tried others and never as satisfied as I am with this product.
1 March 2026
Reply from Zealthy
Hi Celilia, we’re really glad to hear this has been such a positive change for you, and that you’re feeling more confident and active. It’s especially meaningful to know you’ve had better results with us after not being fully satisfied elsewhere. We appreciate you trusting us with your care and sharing your experience. If you ever need anything or have questions in the future, please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
Super easy process!
They made it very easy. My prescription was approved in one day and they communicated with me every step of the way to keep me informed.
21 April 2026
Reply from Zealthy
Hi Angela, we’re really glad to hear your experience felt straightforward and efficient, and that your prescription approval came through quickly with consistent updates along the way. Clear communication and a smooth process are exactly what we aim for, so it’s great to know that came through for you. If you ever need anything or have questions in the future, please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
The Zealthy team are on top of things
The Zealthy team are on top of things. From ensuring my health is ok to making sure I get the right dosage of medication
21 April 2026
Reply from Zealthy
Hi Amy, we truly appreciate you taking the time to share this. It’s great to hear that you feel supported and that your care, including product dosing, is being handled with attention and consistency. That’s exactly the experience we strive to provide. If you ever need anything or have questions in the future, please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
You've done an amazing job with…
You've done an amazing job with supporting me and choosing the right Medication. It is made it easier for me to be more active and to depart and more things with confidence
21 April 2026
Reply from Zealthy
Hi Tracy, thank you for sharing your experience. We’re so glad to hear that you’ve felt supported and that the product has helped you become more active and confident in your daily life. That truly means a lot to us. If you ever need anything or have questions in the future, please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
Reply from Zealthy
Hi Joel, thanks for your feedback. We hear you, and we want to make sure we fully understand what you experienced. It sounds like you may have had some confusion or mixed feelings about the response you received, and we don’t want to assume anything. Could you share a bit more about what specifically felt off or what concern you had so we can better assist you?
Please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
I had many issues with their website…
I had many issues with their website and getting logged in at times but after some
Effort I finally got what I needed for my weight loss journey.
13 March 2026
Reply from Zealthy
Hi William, thank you for sharing your experience. We’re sorry to hear you had trouble with the website and logging in, as we know how frustrating that can be. We’re glad you were still able to get what you needed for your weight loss journey, and we appreciate your patience. Please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you.
Reply from Zealthy
Hi Joe, Thanks for sharing your feedback. We want to make sure we fully understand your experience. Could you share a bit more about what you meant or any concerns you may have had? We’re here to help and would really appreciate the chance to assist. Please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you.
Yea… I don’t know about Zealthy
This is my second time trying to give Zealthy a chance. The first time it was really hard to get someone to explain to me exactly how to take my dosage. I finally figured it out, but was sick because I misunderstood the instructions and no one reached out in time to help. I tried to come back And they charged me two times for my subscription. And when I tried to get my same prescription, they switched it to a different one charging $500 more than I was originally priced. Then when I tried to call customer service, I was hung up on three different times.
20 April 2026
Reply from Zealthy
Hi Nadia, we’re truly sorry to hear about your experience and understand how frustrating it must have been to struggle with unclear dosage instructions, feel unwell as a result, then be charged twice and see your prescription changed to a much higher cost. Being unable to reach support and getting disconnected only adds to that frustration, and we sincerely apologize for everything you’ve gone through. Please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you.
DO NOT DO BUSINESS WITH THEM!
I wish I had read the reviews before I logged on to that god awful website. They are liars and cheats!! Fraudulent and deceptive marketing is the name of their game. They fraudulently deceive you into thinking they will prescribe you brand name Zepbound GLP-1 medication, but they were NEVER going to prescribe it to you. The website is completely dishonest! I signed up believing I would receive the medications for $151 per month, but when you actually go to pay, the cost exceeds $600 for three months. On top of that, they are liars! Just like another person experienced, they charged $39 for an evaluation, but NO evaluation is actually performed!!
The site tricks people into making purchases without providing any way to cancel and when I did cancel within 5 minutes of realizing the deceit they won't refund my money! There needs to be a class action lawsuit against this company so that it can be shut down completely.
19 April 2026
Unprompted review
Reply from Zealthy
Hi FedUp, we’re very sorry to hear about your experience and understand how frustrating and upsetting it must have been to feel misled about pricing, not receive the evaluation you expected, and have difficulty canceling right away. That’s not the experience we want for anyone, and we sincerely apologize for the confusion and concern this has caused.
Please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
AM RX has been wonderful in staying in…
AM RX has been wonderful in staying in contact and checking my progress. I just finished the first 4 weeks (5 units per week), and I'm surprised that I went from 230 to 226! Weeks 5 thru 8 I will increase it to 10 units and I cannot wait to see what happens! I was a little nervous about giving myself an injection, however, AM RX tutorials made it much easier and there is no pain with the injections for me. Happy, happy, patient!
17 April 2026
Reply from Zealthy
Hi there, thank you for sharing your progress. We’re so glad to hear you’ve felt supported with consistent check-ins and guidance from our team. It’s great to know the injection tutorials helped ease your nerves and made the process comfortable for you, and we’re happy to hear about the positive results you’ve seen so far after your first few weeks. If you ever need anything or have questions in the future, please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
Reply from Zealthy
Hi Ashley, Thank you for your kind feedback. We’re so glad to hear you felt supported and that our team was able to provide helpful, knowledgeable guidance. That means a lot to us! If you ever need anything or have questions in the future, please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
Horrible!!
Horrible!!! Scammers . They will take your money just for inquiring...awful company, awful customer service.
16 April 2026
Unprompted review
Reply from Zealthy
Hi Evie, we’re very sorry to hear about your experience and understand how frustrating it must feel to be charged just for inquiring and not receive the level of service you expected. That’s not the experience we want for anyone, and we sincerely apologize for the frustration this has caused. Please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you.
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