GetSourdough Reviews 

92
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Have had two successful bakes from this starter so I’m very happy. A couple of thoughts 1) the instructions and starter are slightly different from other starter providers (I know, I’ve tried a few!!)... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic experience. Sourdough starter arrived well packaged and ready to go. I was a bit unsure about a couple things and emailed Ruta, who got back to me straight away, answering everyth... See more

Company replied

Rated 3 out of 5 stars

Prompt delivery and good packaging. Instructions lacked guidance on what to do if product didn’t seem to be progressing as expected. My mixture was really solid, but there was no explanation that y... See more

Company replied

Rated 5 out of 5 stars

Can’t recommend this company highly enough. Super speedy delivery and an amazing starter! Have named mine Flo-Jo after the great athlete as she’s really strong and active. Makes fab bread, learning th... See more

Company details

  1. Baking Supply Store

Written by the company

We are a small but very passionate sourdough business based in London. From growing our sourdough starter to being obsessed with the best ingredients and techniques we hope to bring the joy of baking bread to more homes. We try to use the most sustainable ingredients and packaging where we can, which includes almost zero plastic when shipping (minus the packaging tape) and sourcing flour from local British mills.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

92 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(92)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well-packaged product arrived quickly

Well-packaged product arrived quickly, Good quality. Customer service assisted greatly in answering queries which I had. Very helpful and offered clear instructions and advice. My first GF sourdough bread came out well. Very pleased with overall experience, would highly recommend.

29 October 2024
Unprompted review
GetSourdough logo

Reply from GetSourdough

Thanks for the lovely review!

Rated 5 out of 5 stars

Highly recommend this sourdough starter

Brilliant service and the starter has worked perfectly. I have made 3 loaves already. I bought the rye starter because I like the flavour and have used one in the past.
I found the instructions about how to manage the starter a little confusing because of the options given but all is well.

12 August 2024
GetSourdough logo

Reply from GetSourdough

Thank you for your review, we are going to revise the instructions to make them clearer.

Rated 5 out of 5 stars

Amazing Sourdough

I recently purchased a sourdough starter from GetSourdough, and I couldn’t be happier with the results! The instructions were incredibly simple to follow, even for a beginner like me. The bread turned out absolutely delicious—crusty on the outside, with a soft, tangy interior. It’s amazing to see how just a few steps can lead to such incredible homemade bread. Highly recommend to anyone looking to start their sourdough journey!

10 August 2024
Unprompted review
GetSourdough logo

Reply from GetSourdough

We're so glad to hear that, nothing like a successful bake to brighten your day. Thank you for the lovely review.

Rated 5 out of 5 stars

Excellent sour dough starter!

Excellent sour dough starter!! My sourdough is fantastic every time totally saves all the faff and work of creating your own starter! Throughly recommend thank you!!

29 July 2024
GetSourdough logo

Reply from GetSourdough

Amazing, glad you're having a good time baking. Thank you for your review.

Rated 4 out of 5 stars

Great product and price with free…

Great product and price with free delivery. I ordered the gluten-free one and have successfully baked from it. I found the instructions confusing - mainly because it referred to a pancake batter consistency after putting in 60g of water for the first bake. I did this but my mixture wasn’t hydrated enough and it didn’t rise much. I tried again the next day with the feeding process (discarding some) and got the consistency better and this did double in size so all good in the end :-)

10 July 2024
GetSourdough logo

Reply from GetSourdough

Hey Paul, thanks for your review. Sometimes it takes a double feeding to get the starter ready for baking. Glad you are making nice loaves!

Rated 5 out of 5 stars

Great beginner experience

Good delivery time and after only a couple of feeds my starter was giving me lovely bread, even as a complete beginner. Easy-to-follow instructions that are proving successful.

21 May 2024
GetSourdough logo

Reply from GetSourdough

Thanks Jo, great to hear that!

Rated 4 out of 5 stars

Great quality Spelt starter

Communication was great, delivery time about 7-10 days, spelt starter is lively and good quality on arrival. I'm finding the instructions a bit confusing but I'll give it another read and practice, so I'm sure it'll be fine

16 May 2024
Unprompted review
GetSourdough logo

Reply from GetSourdough

Let us know if we can be of any help with the instructions. Our email: care@getsourdough.co.uk

Rated 4 out of 5 stars

Arrived quickly and well packaged

Arrived quickly and well packaged. I'm still utterly confused on how much of it to use now having got it to 100% hydration, with my first attempt at a sourdough loaf in the Panasonic bread maker. It'll be a 400g loaf so I reckon about 100g. And then I'll 'feed' it with the flour left over in the pack and water to about 50% hydration as suggested for fridge storage. Fingers crossed.....

29 May 2024
Unprompted review
GetSourdough logo

Reply from GetSourdough

Let us know if you still need help with hydration numbers: Our email: care@getsourdough.co.uk

Rated 5 out of 5 stars

Great service!

Easy to order and the starter arrived quickly. Haven’t used it yet but it looks good.

23 May 2024
GetSourdough logo

Reply from GetSourdough

Let us know how your first loaf went :)

Rated 5 out of 5 stars

Very happy!

Have had two successful bakes from this starter so I’m very happy. A couple of thoughts 1) the instructions and starter are slightly different from other starter providers (I know, I’ve tried a few!!) and so read the instructions really carefully before you do anything - it takes a bit of thought… but don’t let that put you off, it all makes perfect sense and works well. 2) the website is lacking in any ‘sourdough lifestyle’ stuff - recipes, baking pictures and processes, discard recipes etc…. Notwithstanding, the starter works!

10 May 2024
Unprompted review
GetSourdough logo

Reply from GetSourdough

Hey Fiona, thanks so much for the lovely review. We are working on lots of content (due to come out this summer) so hopefully that will fill that slot.

Rated 5 out of 5 stars

Really happy 😃

Arrived a few days after purchase, well packages and with a little instruction booklet… I’ve already had 2 successful bakes! Great product. Thank you

22 April 2024
GetSourdough logo

Reply from GetSourdough

Thanks for the great review, happy baking!

Rated 5 out of 5 stars

Excellent service and Starter

Had super help and advice from Ruta and decided to purchase the Original Starter.
As I couldn't make any bread straight away I followed the instructions to refrigerate.
To my surprise the Starter was wonderfully active the next day.
This seems to be a very strong Starter.
Looking forward to making my first loaf.

6 March 2024
GetSourdough logo

Reply from GetSourdough

Thanks for your lovely review. Happy baking!

Rated 5 out of 5 stars

All went to plan

Delivery was as stated, it arrived well packaged and the starter is in the fridge, working away! Looking forward to baking my first sourdough loaf.

5 March 2024
GetSourdough logo

Reply from GetSourdough

Thanks for your review! Let us know how your loaves bake up :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look