A complete SCAM company. Product is cheap plastic, works extremely poorly. "Customer service" are difficult to get hold off. Had to go via a PayPal claim. When they do respond, they are rude a... See more
Company replied
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Quick delivery, kept upto date on my order. My second purchase of the tooth brightening powder, does remove stains and a noticeable difference after only a couple of uses, usually use a couple of time... See more
Company replied
Order placed 2nd May. 2 emails sent to chase, as next day delivery order not received and order status hasn't changed since the 3rd May (DPD awaiting parcel). No response or update received....or... See more
Company replied
Placed an order 17th May and tried to chase up on it numerous times via email, telephone and social pages and not heard a thing. Absolutely disgusting customer service and feels like a complete sc... See more
Company replied
Company details
Written by the company
Smirk® is reborn as of November 2024! For over a decade, Smirk® has been proudly serving the people of the UK (and further afield) with dentist-approved oral care products. Our mission is to change the way we treat our teeth, and to do so in a safe, planet-friendly way. Smirk is now under new management since November 2024, and big(and exciting) things are on the way! Hopefully we'll see you along the journey : ) The Smirk Team : )
Contact info
Sharrow Vale Road 2, S11 8YZ, Sheffield, United Kingdom
- hello@getsmirk.com
- getsmirk.com
2.7
Poor
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid this company
Placed an order on the 22nd May, received the free gift and powder on the 4th June but NO ultrasonic cleaner. Several attempts to contact customer services, all ignored. Really disappointing.
10 June 2024
Unprompted review
Reply from Smirk
Hi Clare,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
I feel I have to write a review on this…
I feel I have to write a review on this shambles of a company, I have not received my goods off them even though they were quick to take my money, I have emailed them 3 times, messaged them via Facebook and Instagram but heard nothing, this is a breach of The Consumer Rights Act 2015, I will be contacting my bank to trigger a chargeback. STAY AWAY FROM SMIRK
Edit: Today (11.06.24) I contacted my bank for a chargeback and they are very kindly refunding me the money and putting a dispute into their bank account so please contact your bank who may be more helpful than you realise.
8 June 2024
Unprompted review
Reply from Smirk
Hi Adrienne,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Great customer service and products
After reading the negative comments, i needed to make a review myself.
I cannot confirm a bad customer service. After contacting them I have always received the best customer service one could imagine.
I ordered the powder after discovering that they're shipping to germany againe after brexit. The products have been shipped 3 days after purchase. When the products arrived, there was a misunderstanding with DHL and they rejected the package and send it back to the UK without being able to stop the process and just resend it to me.
I contacted smirk and they didn't hesitate to help me out and just resend my package again, which arrived today. I'm so satisfied with customer service and the products!
7 June 2024
Unprompted review
Reply from Smirk
Thanks for your lovely words Da Niel!
I’ve been waiting 4 weeks for my order…
I’ve been waiting 4 weeks for my order of spare / replacement parts, with no updates or expected dispatch date. Customer service hasn’t even responded to my email. Has anyone else experienced this with them before?
7 June 2024
Unprompted review
Reply from Smirk
Hi Tom,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
AVOID AVOID AVOID!!!!!
Placed an order 17th May and tried to chase up on it numerous times via email, telephone and social pages and not heard a thing. Absolutely disgusting customer service and feels like a complete scam!
Will be paying them a visit in person if not sorted ASAP!
Still no response and now been blocked from sending messages via Facebook. Have had to ask my bank to investigate and claim a refund as the company clearly isn't legit!
17 May 2024
Unprompted review
Reply from Smirk
Hi Bradley,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
NO PRODUCT RECEIVED
I placed an order on the 1st May which I have not received. I have contacted customer services multiple times and was finally advised that they had IT issues and my parcel would be re dispatched. This was over 2 weeks ago and I am still waiting. I have since sent a number of emails requesting that the order is cancelled and I am refunded for this. I have tried contacting them via the chat function online and also via phone with no luck. Terrible!
1 May 2024
Unprompted review
Reply from Smirk
Hi Aimee,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
I ordered the whitening kit on 23/5
I ordered the whitening kit on 23/5
smirk-86030
The product has not turned up and no one has responded to my emails.
****Updated ****
Finally my order has turned up! But it’s the wrong product!!!
5 June 2024
Unprompted review
Reply from Smirk
Hi Kim,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Placed an order of £69.99 on the 13th…
Placed an order of £69.99 on the 13th May, still no delivery as of today. Emailed and contacted customer services on getsmirk website twice- no response.
I have put a dispute in with PayPal. Do not recommend the customer support is non existent!
5 June 2024
Unprompted review
Reply from Smirk
Hi Leanne,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Ordered and paid for new charger from…
Ordered and paid for new charger from this company and never received it, have sent multiple emails with no response, avoid this company.
19 May 2024
Unprompted review
Reply from Smirk
Hi there,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
order never arrived
order never arrived, customer service don't respond. will have to do a bank chargeback. avoid this shop.
4 June 2024
Unprompted review
Reply from Smirk
Hi Harry,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
AVOID THIS COMPANY
Placed an order and paid in full on 14 May 2024.
I have not received my goods.
The company does not answer phone calls or emails.
Three weeks later I still have no product and am £45 out of pocket.
EDIT: Their phone now no longer rings but cuts off almost immediately.
AVOID AT ALL COSTS.
I had decided to use this company as they are UK based, but am now thinking their name is somewhat representative of the faces of the company directors.
I will be attempting to get a refund fro my bank once the 30 days has elapsed, but will send a letter to Smirk offices by recorded delivery first, to request a full refund.
4 June 2024
Unprompted review
Reply from Smirk
Hi Carol,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
A month later still not arrived and no answer to emails
I've ordered on the 5th may. No response. No product. I ordered before and got product but this time I havent. I've had no response when emailing them.
Order 65316
4 June 2024
Unprompted review
Reply from Smirk
Hi Sammie,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Radio silence when things go wrong
Received the ultra sonic cleaner in October as a birthday present, which I was super excited about as ai was going to buy one myself. Three weeks ago it stopped working. It will no longer charge. I sent my first email to the company two weeks ago, and have sent a couple more since then with no reply. They state they respond in 48 hours. Absolute radio silence. I'm partially mad because I've just spent money on replacement heads. So I've spent £18 on three expensive toothbrushes which I could have bought from the pound shop or somewhere cheaper because the unit won't charge.
20 May 2024
Unprompted review
Reply from Smirk
Hi Megan,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Standards have slid big time
Standards have slid big time. Ordered and never received item. No one returns emails how very rude. Don't waste your hard earned money on this company. What's happened to you Smirk you use to be A class now you're scrapping the bottom of the barrel instead of cleaning someone's teeth with your PAP Pro Powder.
27 May 2024
Unprompted review
Reply from Smirk
Hi Lisa,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Ordered toothbrush and whitening kit.
Ordered toothbrush and whitening kit.. £69.99. It never arrived and when I e mailed noone replied. I am obviously disappointed and hoping if I write this review I might get a response?!
20 May 2024
Unprompted review
Reply from Smirk
Hi Emma,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Awful company
I ordered from here 5 weeks ago . To be told my order was delayed by dpd mix up .
I get no response from emails, still waiting for a refund. Will never order from this company again . Avoid
2 June 2024
Unprompted review
Reply from Smirk
Hi Tanya,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Ordered 2 weeks ago nothing has been…
Ordered 2 weeks ago nothing has been received and zero response from the website or email. Will have to go via PayPal to get a refund. Not happy as second order and needed the replacement brush heads!
2 June 2024
Unprompted review
Reply from Smirk
Hi Laura,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
I placed an order on 13th May and have…
I placed an order on 13th May and have still not received my goods or any notification of despatch. Like others I have emailed and messaged to no avail. I have ordered previously without any issues so I’m extremely disappointed with the level of customer service, I wil be claiming my money back through the bank
31 May 2024
Unprompted review
Reply from Smirk
Hi Sally,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Took payment but never sent the order
I ordered an ultra sonic cleaner from Smirk with next day delivery. It’s almost a month later and I’ve never received my order. I emailed after two weeks and was told there had been a mix up with labels but the product should be with me soon. I didn’t hear anything for another week, when I emailed again asking for a refund I was ignored. I feel like I’ve been scammed and I would never order anything from Smirk again.
23 May 2024
Unprompted review
Reply from Smirk
Hi Eli,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Do Not Order
Ordered this product to try on the 9th May and didn't recieve any shipping details just that they had taken the money for it. I contacted twice through email with no correspondence back. I raised a claim with PayPal who sided in my favour and returned my refund.
9 May 2024
Unprompted review
Reply from Smirk
Hi Mel,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
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