Absolutely horrendous Will hold your money and then verification can’t be done within the app or website Been over 2 weeks now customer support are brutal, palm you off to separate departments... See more
Company replied
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Review summary
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Reviews shaping this summary
Mislead and stole money from me. Opted in to the bet £5 get £30 in free bets as it was active in my account's promotion tab, upon not receiving it I contacted their live chat and was told I wasn't eli... See more
Company replied
Company details
Written by the company
SBK is a modern sports betting app that offers, on average, substantially better odds on the biggest sporting, political, and pop culture events vs. competing UK bookmakers.
Contact info
1 Commodity Quay, E1W 1AZ, London, United Kingdom
- +442076177413
- support@getsbk.com
- getsbk.com
2.2
Poor
278 reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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Absolutely impossible to contact…
Absolutely impossible to contact customer service.
Bet settled incorrectly, no response to emails or X messages.
Everything was good until then.
19 January 2026
Unprompted review
Reply from SBK
Hi Craig,
We are sorry this is the experience you had using our platform.
Please contact us via email support@getsbk.com and we will be happy to help you with this.
Multiple issues with this site
Multiple issues with this site and can I start with the live chat. Honestly they are pointless being there as they constantly tell you that they cant help, they need managers to do everything. Bet issues need managers, complaints need managers, technical issues need managers. The live chat is pathetic and useless.
Secondly, they settled one of my bets as a winner, then changed there mind, and told me that it was an accident and infact one of my selections was a loser, even though the had settled all selections on the bet as winners, I sent them proof of this, they told me to send the evidence over to an email and they will look at it, this was 5 weeks ago, ive never known a site more useless than this place, I mean this, AVOID at all costs it isn't worth it.
18 January 2026
Unprompted review
Reply from SBK
Hi Conor,
We are sorry this is the experience you had using our platform.
Please contact us via email support@getsbk.com and we will be happy to help you with this.
Impossible to win and impossible to…
Impossible to win and impossible to withdraw
12 January 2026
Unprompted review
Reply from SBK
Hi Marcel, we are sorry to hear you feel this way. We want to assure you that all our markets are regulated to ensure fair play, though winning is never guaranteed in betting.
Regarding withdrawals, if you are finding it 'impossible,' it is likely due to the mandatory Closed Loop policy we follow for AML (Anti-Money Laundering) compliance. This requires funds to be returned to the original deposit method. It is a legal security measure, not a tactic to stop you. Please contact support on support@getsbk.com or via live chat so we can guide you through the check and release your funds.
Absolutely useless rubbish site asked…
Absolutely useless rubbish site asked for all this verification sent in minths ago and they still cant do anything wouldn't recommend this site useless customer service just a useless site
7 January 2026
Unprompted review
Reply from SBK
Hi Liam, we’re sorry to hear you feel this way and appreciate you taking the time to leave feedback. We understand how frustrating delays around account reviews can be, especially when you’re eager to get things resolved.
Our team aims to handle all verifications as carefully and securely as possible, and customer support is always available to assist with any questions or updates. If you’re still experiencing issues, we encourage you to get back in touch with support so they can look into your case further.
Thank you for sharing your experience.
Reply from SBK
Hi Consumer, thanks for the great feedback! We will make sure to pass your compliments on to Mark, he’ll be thrilled to hear he could help you out.
Uploaded all documents and was approved…
Uploaded all documents and was approved to bet. Win my bet they paid out but as soon as it came to using them they wouldn't work. Customer service is less than helpful and I would be worried if you get a big win ...would they actually pay out. I uploaded a pic of bank statement etc at approval stage and would not be comfortable sending random emails bank statements etc anyone coule be picking up these emails. At no point did I say they are unlicensed i said they are Dodgy and still havent replied to my email days later so I would absolutely use your money at a more reputable site.
4 January 2026
Unprompted review
Reply from SBK
Hi Charlene, we are sorry to hear about your frustration. To be clear: we are a fully licensed exchange and always pay out winnings.
Requesting additional documentation during the withdrawal stage is a mandatory regulatory procedure we must follow to ensure the safety of funds and compliance with the law. These checks are never personal. Please contact support via email on support@getsbk.com so we can guide you through the safest way to submit these details.
Replies written entirely by AI
Replies written entirely by AI, allowing these scammers to continue taking your money.
Alright "support team", why are 52 % of your reviews 1 star?
Disgracefully disappointing, or just shameful?
25 December 2025
Unprompted review
Reply from SBK
We’re sorry you feel this way. Our replies are written by our support team, and we take all feedback seriously. We never want any customer to feel misled or unsupported.
If you believe there is an unresolved issue with your account or a payment, please contact us at support@getsbk.com withthe email address linked to your account and we’ll review it urgently. We’re here to help and would like the opportunity to resolve your concerns.
AN ABSOLUTE SCAM STAY AWAY
AN ABSOLUTE SCAM THEY ARE, TOOK MY €90 THAT I WON AND REFUSE TO PAY IT OUT TO THE CARD I DEPOSITED ON DECEMBER 14th BECAUSE MY OLD BANK CARD FROM AIB WAS CONNECTED TO THE ACCOUNT. THIS AIB BANK HAS BEEN CLOSED FOR ABOUT A YEAR NOW IVE SPENT THE LAST 10 DAYS EMAILING THEM AND THEY HAVE DONE ABSOLUTELY NOTHING BUT CONSTANTLY LOOK FOR A STATMENT FROM AN ACCOUNT THAT IS CLOSED YET IVE SENT STATEMENT FROM NEW REVOLUT ACCOUNT THAT I MADE INITIAL DEPOSITS ON. STAY FAR AWAY FROM THESE PEOPLE NO WONDER THEY HAVE 2 STARS THEY ARE COMPLETE SCAMMERS HAVE NO PROBLEM TAKING YOUR MONEY BUT WILL HAVE YOU JUMPING THROUGH HOOPS JIST TO GET YOUR OWN MONEY BACK
24 December 2025
Unprompted review
Reply from SBK
We’re really sorry to hear about your experience and the frustration this has caused. Withdrawal and verification issues can be stressful, especially when a bank account has been closed, and we understand your concern.
We’d like to review your case in detail and help resolve this as quickly as possible. Please contact us at support@getsbk.com with the email address linked to your account so our team can take another look and provide a clear update.
Thank you for your patience — we genuinely want to make this right.
Signed up a few days ago
Signed up a few days ago. Nice site easy layout & generous odds. Withdrawals do take a few hours but thats not a bother. Will be continuing too use.
20 December 2025
Unprompted review
Reply from SBK
Thanks for the great feedback! We’re glad you’re enjoying the site layout and our odds. We appreciate your patience with withdrawals and are happy to hear it hasn’t been an issue for you. Thanks for choosing us, we look forward to having you with us going forward!
Desktop app
I only got the desktop app and I still get charged 2% on winnings even though I didn't get access to the exchange. I wanted to contact them but the Live Chat is not available on the desktop app so I wrote an email asking for access to the exchange but never got a reply back. I also tried to phone them on the number provided in the Help section but was directed to the...Live chat.
13 December 2025
Unprompted review
Reply from SBK
Hi Boo boc, we’re sorry for the frustration caused. The 2% charge you’re referring to is the standard commission applied to net winnings on the Smarkets Exchange, regardless of whether you’re accessing it via desktop or mobile.
Access to the exchange is included by default, but some features and support channels can vary depending on platform availability. We apologise if this wasn’t made clear and if you were unable to reach us via phone as this is no longer available. If you contact our support team by email again via live chat or email at support@getsbk.com, they will be able to review your account and assist with exchange access and any outstanding queries.
Scam, cannot use free bet bonus, account verification never end....
After use you 10e bet , you will get 50e free bet bonus, but you will not gona use them, because you account verification never end, and they put restrictions on you account....
8 December 2025
Unprompted review
Reply from SBK
Hi Sergiy, we’re sorry to hear about your experience. Account verification is a regulatory requirement and must be completed before bonuses can be credited or used. In some cases, additional checks are needed, which can extend the verification process and result in temporary account restrictions. These checks are not applied arbitrarily and are required to ensure compliance and account security. Our support team can review your specific case and provide an update if you contact us directly via live chat or email us at support@getsbk.com
Openened an account and deposited 10…
Openened an account and deposited 10 pound
10 minutes later my account was suspended and won’t reply too any emails at all
Never known a betting app let you deposit then shut your account down
10 December 2025
Unprompted review
Reply from SBK
HI Mason, thank you for your review. We’re sorry to hear about your account being suspended so soon after opening, we understand that must be frustrating. In some cases, accounts require additional verification for security and regulatory reasons, which can cause temporary restrictions.
Our team will always aim to respond as quickly as possible, and we apologise if you have not yet received a reply. Please try contacting us again via the in-app chat or at support@getsbk.com
so we can review your account and resolve this for you.
Thank you for bringing it to our attention.
DON'T EVER USE THIS BETTING SITE…
DON'T EVER USE THIS BETTING SITE ABSOLUTE COWBOY SCAMMERS!
Only signed up for the offer as it looked good and read the T&C's. They say I'm not eligible after placing my bet and gave a ridiculous excuse why.
No help getting money back on livechat so recommend no one ever use this awful bookies because the same will happen to all new customers they just want you to sign up and scam you out the free bet offers.
They have then replied saying they will try and help and I go on the livechat and they yet again give me no support and reason as to why I don't receive the offer. Emailed twice to the support email they give you and not had a reply in 3 days so very unlikely they care or bother replying to any complaints so I will be going through the full complaint process to rectify this shocking service.
8 December 2025
Unprompted review
Reply from SBK
Hi Helen, thank you for sharing your feedback. We’re very sorry to hear about your experience with our sign-up offer, that’s not the impression we want to leave.
All promotions have specific eligibility criteria, but you should always receive a clear explanation, and we apologise if this was not the case.
We would like to review your account to understand exactly what happened and ensure everything was handled correctly. Please contact us again via the in-app chat or at support@getsbk.com
, and we’ll investigate this for you
Thanks again for taking the time to leave your feedback, this will help us improve.
Almost impossible to contact
Almost impossible , if not actually impossible, to contact customer service.
Been trying for 4 days to log an incorrect football match score entered on their system that has turned a ‘winner’ into a settled ‘loser’.
This is an SBKbet error yet trying to log an issue or get somebody to look into it is like pushing water uphill.
Left 2 emails , no response after 4 days.
The ‘live chat’ option on their website doesn’t exist.
A ‘phone number listed says “nobody available right now”. Another ‘phone number says “leave a message” but then says “The message box is too full to leave a message.
Leaving this review in the vain hope that someone at SBK will actually read it and DO SOMETHING.
SBKbet you have entered a WRONG result to match on your system but don’t seem to care.
2 December 2025
Unprompted review
Reply from SBK
Hi there, thank you for taking the time to share your feedback — and please accept our sincere apologies for the frustration you’ve experienced. We completely understand how concerning it is when a result appears incorrect, and we’re sorry that reaching us has not been the smooth process it should be.
We’re currently looking into the contact issues you’ve raised and will work to resolve them as quickly as possible. In the meantime, we would really like to help fix the match result error you mentioned. If you could please send us your account details and the specific fixture reference to support@getsbk.com, we will ensure your case will be looked into as soon as possible.
Your trust matters to us, and we’re committed to getting this right. Thank you again for bringing it to our attention — we truly appreciate the opportunity to improve.
Deposited 1500 pounds and immediedietly…
Deposited 1500 pounds and immediedietly got suspended after i put bets on now i dont even know if there gonna stand because there not replying to me
27 November 2025
Unprompted review
Reply from SBK
Hi Mrdavid, thanks for sharing your experience, and we’re sorry for the frustration this has caused. Account suspensions can happen for a number of reasons, but we understand how worrying it feels.
Kindly contact us on support@getsbk.com using the registered email address if you haven’t already, or please reply to the last email you received from us. Our support team will review your case and get back to you as soon as possible.
Avoid SBK – My Experience Has Been Absurd
I signed up, went through their initial checks, deposited money, and everything seemed fine. Then out of nowhere they suspended my account for “additional verification.”
Fine, whatever, I sent every document they asked for immediately.
But then? Silence.
No updates. No replies to multiple emails. No timeframe. Nothing.
I’ve never dealt with a sportsbook that lets you deposit and then locks your account afterward while holding your funds and ignoring your messages. It’s incredibly frustrating and completely unprofessional.
If you value your time, your money, or basic customer support, be cautious about using this platform. My experience has been nothing but stress and unnecessary hassle.
25 November 2025
Unprompted review
Reply from SBK
Hi Amblessed, thank you for taking the time to share your experience, and we’re sorry to hear how frustrating this has been. This isn’t the level of service we aim to provide, and we understand how concerning it is to have your account suspended after depositing.
Account reviews are sometimes required to keep our platform secure, but you should always receive clear communication and timely updates, we apologise for the delay and any inconvenience it’s caused.
Please rest assured that your funds are safe, and once the verification is complete, your account access will be restored. If you haven’t already, please reply to the most recent email from our team so we can look into this for you.
Thank you again for the feedback, this helps us to improve, and we’d like to get this resolved for you as quickly as possible.
Avoid at all costs
Avoid at all costs, had a few bets on yesterday for the horses, all came down to one race. I wanted to cash two out as I had been offered cash outs 2 mins before and 4 bets relied on one horse. Tried to log in before the final race and their systems were down preventing me from logging in. As soon as the race ended I was able to log in again. I don’t see this as a coincidence at all. It was tactical. Scammed millions on one of the biggest race days going. When you place In Play bets it almost loads for 30 seconds trying to determined what’s going to happen. It will then either drop the odds from what you chose (because now it’s 30 seconds later) or it will fail to place the bet. It seems that if it determines the bet will go in their favour they don’t give confirmation of the bet being placed and cancels but then all of a sudden appears in your bets after the event. It’s very laggy. Winning bets take ages to settle whereas losing bets settle instantly. There is only one winner playing with this broker and it will never be the customer it seems. Customer service are there but only to tell you to email “support” so I’m confused to what your chat reps actually do. Your limited on what you can bet on. I play basketball will only let you bet on a player that’s not scoring. As soon as a player starts to score they get greyed out. This all just makes it impossible for the customer to ever win and it seems like everything is done massively in favour of the broker with this company.
Paddy power and bet 365 are light years ahead of this broker. This has to be the worse one yet.
22 November 2025
Unprompted review
Reply from SBK
HI Millie, sorry to hear about your issues, system stability is something we take very seriously, and we can confirm there was no intention to disadvantage any customer. We would like to investigate the login issue, and the delays you described so we can review what happened in your specific case.
Please reach out to our support team via email on support@getsbk.com with the email linked to your account so we can look into your bets, settlement times, and any technical interruptions in detail. We also appreciate your comments regarding in-play betting and market availability, and we will ensure this feedback is passed on to the relevant teams.
Brilliant help from Sam through live…
Brilliant help from Sam through live chat
9 November 2025
Unprompted review
Reply from SBK
Hi Warren, thanks for the great feedback! We're delighted to hear Sam was able to help you through live chat. We'll be sure to pass along your kind words, they’ll really appreciate it!
Betting dispute
Taking to long to solve a simple process I've given them all the information about my complaint and they have all the data needed yet they still haven't sorted it out
30 October 2025
Unprompted review
Reply from SBK
Hi Paul, thanks for sharing your feedback, and I’m really sorry to hear about the delay. We understand how frustrating it is when an issue feels like it’s taking longer than it should, especially after you’ve already provided all the required information.
Please rest assured that our team resolve all queries as quickly as possible. If you have your case reference handy, feel free to share it via live chat so we can follow up right away when possible.
Wouldn't let me make a deposit…
Wouldn't let me make a deposit contacted customer service and thr asked me for 2 wage slips and a full bank statement. That's got fraud all over it
1 November 2025
Unprompted review
Reply from SBK
Hi Derek, Thanks for taking the time to leave your feedback. We understand that being asked for documents like wage slips and bank statements can feel intrusive, but please be assured these verification checks are carried out strictly in line with our legal and regulatory obligations.
They’re in place to keep accounts secure and ensure we remain compliant with industry requirements, never for any fraudulent purpose.
If you have any concerns or need further clarification,please contact our support team on support@getsbk.com and we will be happy to help.
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