Since joining they have been helpful and given advice. I have asked them to find my pensions which hasn't worked out very well. However that I think is the holder of the pensions making life difficult... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... See more
Company replied
Great fast reply every time I ask a question. Their AI is great for answering top level questions and then passes over to support team when appropriate - where I always get friendky and fast resp... See more
Company replied
Penfold made it easy for me to receive my pension. they have very strict protocol regarding I'd/ documents ect which is a good thing they were alwsys polite and helpful. I would especially heap.prsis... See more
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Company details
About Penfold
Written by the company
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Contact info
The Ministry, 79-81 Borough Rd, SE1 1DN, London, United Kingdom
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Penfold
Hello Patel,
Thanks for your review! We’re glad to hear everything is going well.
Best,
Penfold
Penfold customer service is easy to…
Penfold customer service is easy to reach, they are extremely efficient and professional. They are miles above the general experience I have (mostly outside this sector). A joy to work with so far.
17 March 2026
Unprompted review
Reply from Penfold
Hello Maris,
Thank you so much for your feedback! It means a lot to hear we stand out, and we’re glad you’re enjoying the experience so far.
Best,
Penfold
Excellent support
Excellent support from Humayun. Clear explanations, quick resolution, and very professional throughout. Made the director pension conversion process straightforward. Highly recommended.
2 March 2026
Unprompted review
Reply from Penfold
Hello Koji,
Thank you for your kind words! We’re glad Humayun could make the process clear and straightforward for you - we’ll be sure to share your feedback with him.
Best,
Penfold
Reply from Penfold
Hello Mark,
Great to hear your transfer went smoothly! Thanks for choosing Penfold.
Best,
Penfold
Great service
I haven’t been with Penfold very long but have always found them very helpful with excellent communication and if I have a question or query they always reply back quickly. The level of customer service so far has been excellent and I hope to stay with them
For many years to come.
15 March 2026
Reply from Penfold
Hello Adam,
Thanks so much for your thoughtful feedback! We’re really pleased to hear you’ve had such a positive experience so far, and we look forward to supporting you for many years to come.
Best,
Penfold
pension query
Had a query with my account that was sorted very professionally and quickly by Stiina
9 March 2026
Unprompted review
Reply from Penfold
Hello David,
Thank you for your review! We’ll be sure to pass your kind words on to Stiina - she’ll be delighted to hear this.
Best,
Penfold
Help with my issue and resolved it…
Help with my issue and resolved it within a day of me getting in contact
13 March 2026
Unprompted review
Reply from Penfold
Hello Kyle,
Thanks for your feedback! We’re pleased we could resolve your issue quickly and get everything sorted within a day.
Best,
Penfold
HR Europe
High level of service and responsiveness in our requests. I recommend.
13 March 2026
Unprompted review
Reply from Penfold
Hello HR Europe,
Thank you for your kind words! We’re really glad to hear you’ve had a great experience with our responsiveness and service.
Best,
Penfold
Good Service
10 March 2026
Unprompted review
Reply from Penfold
Hi Janet,
Thank you for taking the time to leave a review. We’re pleased the service met your expectations.
Best,
Penfold Team
Hassle Free
Super easy to set up our account. When we hit our first internal issue Penfold was easy to contact and resolved the problem within minutes. Hassle free solution to employer pension scheme.
9 March 2026
Unprompted review
Reply from Penfold
Hi Mary,
That’s great to hear! Thank you for letting us know. We’re glad that getting started was easy and that the issue was sorted quickly.
Best,
Penfold
Reply from Penfold
Hi there,
Thank you for the kind words. We’re pleased the experience felt easy and pleasant.
Best,
Penfold Team
Excellent customer assistance
Excellent customer assistance when needed.
5 March 2026
Unprompted review
Reply from Penfold
Hi there,
We appreciate the feedback, thank you! Providing helpful support when it matters is important to us.
Best,
Penfold
Super quick resolution of a pension compliance question
I had a query about pension re-enrolment and declaration of compliance and I was amazed at the quick response from Penfold. I received a full explanation and was made to feel completely reassured. I think Penfold really go above and beyond from a customer service perspective
6 March 2026
Unprompted review
Reply from Penfold
Hi Carolyn,
That’s fantastic to hear! Thanks for sharing. We’re delighted the team could step in quickly and help make everything clear and straightforward.
Best,
Penfold Team
Pensions made human
Pensions made human. Great app, simple to follow updates and instructions. Rapid resolution to queries.
6 March 2026
Unprompted review
Reply from Penfold
Hi Marc,
That’s lovely to hear, thank you! Making pensions easier to understand is exactly what we aim for, so we’re glad the app and support have worked well for you.
Best,
Penfold Team
Reply from Penfold
Hi Nathan,
We appreciate you saying that. Creating a welcoming and helpful experience is really important to us.
Best,
Penfold Team
Exceptional customer service
Customer service was exceptionally helpful and addressed my query fully and quickly.
4 March 2026
Unprompted review
Reply from Penfold
Hi Marianna,
Thank you very much! We appreciate you saying that. A welcoming and helpful team is something we really value.
Best,
Penfold
Extremely helpful and easy
Extremely helpful, and easy to follow (I left the chat to do other work, and received the next message in an email, with an easy link back to the chat. And both my queries were dealt with efficiently, and to resolution.
3 March 2026
Unprompted review
Reply from Penfold
Hi Charlie,
That’s great to hear! Thanks for letting us know. We’re glad the chat and email follow-up made things convenient and that your queries were sorted efficiently.
Best,
Penfold Team
Transparent and clear
Transparent and clear, pension transferred with relative ease. Great app that makes it easy to track performance.
14 January 2026
Reply from Penfold
Hi Hugo,
We appreciate you taking the time to leave this review. It’s great to know the process felt clear and that the app is working well for you.
Best,
Penfold Team
Excellent service
As a new joiner, I encountered a few challenges in setting up my account. Thanks to the assistant and support of Sumeyye, a staff of Penfold who responded swiftly and managed all my expectations smoothly.
3 March 2026
Unprompted review
Reply from Penfold
Hi Will,
Thanks for taking the time to leave this review. We’re pleased Sümeyye could support you and make the setup process smoother. We’ll be sure to pass your feedback on to her.
Best,
Penfold
Really responsive customer service and…
Really responsive customer service and clear directions about what I needed to do to resolve my issue.
2 March 2026
Unprompted review
Reply from Penfold
Hi there,
We appreciate the feedback. It’s good to know the support was responsive and that the instructions helped resolve the issue smoothly.
Best,
Penfold
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