While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 362 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent selection of products, high quality, and very reasonable prices. Many appreciate the prompt and reliable delivery service, noting that items often arrive quickly and in perfect condition, exactly as advertised. The overall service is frequently highlighted as exceptional, with people feeling they received great value and support. However, some people were dissatisfied with specific issues, such as receiving phones with unexpected wear, dirt, or internal hardware problems shortly after purchase. There were also occasional concerns about battery health not meeting expectations or incorrect accessories being included. A few customers experienced delays with Canada Post deliveries, and some felt the quality control could be improved for "like new" conditions.

What people talk about most

Product

People report positive experiences with product quality. Many consumers are satisfied with their purchases,... See more

Quality

Clients share positive opinions on quality, with many reviewers reporting that their phones arrived in... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast shipping, with... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent and professional service,... See more

Price

Customers had positive experiences with price. Many reviewers found products to be a fraction of the cost of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent selection of mobiles, all at great prices. I got a "like new" and indeed it essentially is like new. Battery life might become an issue sooner than with a brand-new phone, but well worth the... See more

Rated 5 out of 5 stars

My order arrived quickly and was exactly as described, "like new". I have ordered used phones from another company that only acts as a broker, working with various vendors. One phone I ordered, la... See more

Rated 5 out of 5 stars

A tad interesting finding the location -finding Waldo- however once there - the customer service from Breanna was exceptional. Her approach was friendly, knowledgeable but also relaxed, welcoming.... See more

Rated 5 out of 5 stars

Tech support was quick to respond with helpful suggestions and lots of sympathy. Promised an easy return if solutions didn't work but the fix turned out to be an easy one of changing the phone case!... See more


Company details

  1. Cell Phone Store
  2. Electronics Store

Written by the company

Orchard is a Canadian e-commerce company that buys and sells used smartphones. All devices are sourced and sold locally here in Canada 🇨🇦 and are backed by a 90-day guarantee! ✅ Shipping and returns are free 📦. Each device goes through two rounds of 30-point inspections by our in-house techs, is guraranteed to be unlocked and never stolen or blacklisted! Orchard is the easiest and safest way to buy a refurbished phone Shop iPhones, Androids and iPads 📱


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 65% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Best at what they do!

Well, I'm now well into year five with Orchard. So I guess you can call me a "satisfied customer." I've purchased and re-sold many devices over the years and I won't deal with any other store.

15 September 2025
Rated 5 out of 5 stars

Nice iPhone 13 mini

Nice iPhone 13 mini! Can't find that model anywhere else these days. Phone works great with iOS 26 and battery life is still decent. Pleasantly surprised that the phone came with a Lightning-USB-C cable and USB-C charging block. Also arrived quickly. Would use again.

15 September 2025
Rated 5 out of 5 stars

Consistently great product

Consistently great product, great customer service. Our household has already sold 3 phones with Orchard and this is now the second phone that I’ve purchased through you.

I’m always recommending your service to others.

12 September 2025
Rated 5 out of 5 stars

Very easy to order

Very easy to order, good selection, good prices and fast delivery, I also love that it is a recycled item and looks brand new, I have ever had an apple iPad before and I love it.

11 September 2025
Rated 5 out of 5 stars

New to me iPhone!

The buying experience was easy and straightforward. I was able to make comparisons and make and educated evaluation of which iPhone was best suited for my needs. The package arrived just slightly ahead of time, which was great!

9 September 2025
Rated 5 out of 5 stars

so good!!

i got an iphone 12, works so well and was super affordable. new phones have such a bad impact on the environment and are way too expensive. love how orchard does things, makes me happy :)

27 August 2025
Rated 5 out of 5 stars

Hands-on trust

My order arrived quickly and was exactly as described, "like new".
I have ordered used phones from another company that only acts as a broker, working with various vendors. One phone I ordered, labelled in "Excellent" condition, arrived full of scratches, pock marks, and human hair. It hadn't even been cleaned!
The company couldn't guarantee the quality of the device because they never actually saw it.
I applaud Orchard's approach of personally handling the products they sell. They have gained my trust and future business.

5 September 2025
Rated 2 out of 5 stars
Orchard logo

Reply from Orchard

Thanks for your feedback! We’re really sorry to hear that you had such a frustrating experience with the phone’s battery. It's understandable how disappointing that can be.

It looks like our team did some troubleshooting together with you, and we’re glad we were ultimately able to have the phone sent back for a refund. You'll receive a notification once the refund is issued.

We truly appreciate your patience through the process and your feedback. It helps us ensure we’re providing better experiences in the future.

-- The Orchard Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look