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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment system, frequently encountering unexpected charges or being required to pay for basic interactions like chatting, even after purchasing a subscription. Customers found the website and app to be problematic, often describing them as misleading due to the presence of artificial intelligence and profiles that did not appear genuine. Reviewers consistently reported that the app was full of bots and AI-generated responses, making it difficult to connect with real people. They also felt that the subscription model and additional in-app purchases for "gems" were designed to continuously extract money without providing genuine value or privacy.

What people talk about most

Payment

Consumers express strong dissatisfaction with the payment system. Many reviewers report having to pay for... See more

Website

Reviewers express strong dissatisfaction with the website, frequently labeling it as a scam and a money trap.... See more

Artificial intelligence

Reviewers highlight negative aspects of artificial intelligence, with many expressing dissatisfaction that... See more

Subscription

Clients share negative opinions on subscription. Many reviewers report hidden costs, stating that in addition... See more

Application

Customers consistently express strong dissatisfaction with the app, frequently labeling it a scam. Many... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid !! It’s a scum ..how dare those chaps are still able to build pitch a buz proposition that after 30 minutes you realize is fake,money sucking,massively expensive and a big scum. Debatable... See more

Rated 1 out of 5 stars

I joined this a week ago and signed up for 3 month subscription when I tried to cancel no refund but won't say why! Trying to get money back through card provider but not hopefully. It is ridiculousl... See more

Rated 1 out of 5 stars

So unbelievably fake, bots everywhere, false marketing, I think in the one month of using this app, I have seen two "regular profiles" which I can only assume are the real people. Once is the most fak... See more

Rated 1 out of 5 stars

Horrible scam app! This app is full of bots and fake profiles — there are no real people. I paid for features, and when I realised it was all fake, I submitted a refund request and a data deletion... See more


Company details

  1. Dating Service
  2. Adult Dating Service

About Once

Written by the company


Once is not just another dating app. It’s a mindful experience designed to match you with like-minded singles around the world. This alternative approach to matchmaking avoids the ineffective swipes, rushed choices and bad matches often experienced in online dating.

Once is here to help you discover something more meaningful. Imagine a dating site that adapts to your preferences, offering perfect matches every day, mutual likes, live streaming, and intelligent algorithms based on shared vibes, music taste, and personality. Once will calmly connect you with the best people around the world for highly engaging chat without relying on any tricks or gimmicks. In a world filled with the chaos of online dating, Once provides a slow and mindful approach, serving as the perfect antidote.

Cosmopolitan magazine say Once is “literally the answer to your swipe and dating app fatigue”. Created in France in 2010, Once received a major relaunch in 2021 and now draws from over 25 years of experience and an expert team of over 350 dedicated specialists. The safe and caring dating app has over 13 million members ready to date both locally and worldwide.


Once is focused on delivering quality over quantity with the best possible slow dating. Carefully designed features enable Once to expertly match you with like-minded people for a mindful and unique dating experience. The Perfect Match feature wisely pairs you with several ideal people once a day to improve your chances of success, while the groundbreaking Music Match feature connects members based on their music preferences using Spotify. Vibes is another advanced matchmaking tool that partners the most suitable people based on 100s of interests and personal qualities. Once dating app is available free on Google Play and App Store.


Contact info

  • Unit 3 26/F Greenfield Tower, Concordia Plaza 1 Science Museum, RD, Tsim Sha Tsui East, Kowloon, 999077, Hong Kong, China

  • support@getonce.com
  • getonce.com

1.3

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

everyone account on here is fake

everyone account on here is fake, I had about 40 messages in a few days, no matter what time or day I write they respond instantly. not one of them would go off the website to text or FaceTime, they charge you money for sending messages to certain people even after you paid a monthly subscription. total BS app. DO NOT GET IT!!

9 June 2025
Unprompted review
Rated 1 out of 5 stars

I REQUESTED MY ACCOUNT TO BE DELETED…

I REQUESTED MY ACCOUNT TO BE DELETED AND I CANNOT CLOSE IT UNTIL 30 DAYS HAVE PASSED. OBSURD. I'M STILL GETTING MASSAGES FROM UNWANTED VISITORS TO MY PROFILE. SPENT LOADS OF MONEY TO CHAT, THEY CREATE FAKE CONVERSATIONS. THE IMPOSTERS NEVER WANT YOUR NUMBER BECAUSE THEY AIM TO KEEP YOU ON THE SITE FOR PROFIT. THEY SAY THEY DONT WANT TO DATE. FUNNY THAT.

2 June 2025
Unprompted review
Rated 1 out of 5 stars

So unbelievably fake

So unbelievably fake, bots everywhere, false marketing, I think in the one month of using this app, I have seen two "regular profiles" which I can only assume are the real people. Once is the most fake dating site I've seen yet

28 May 2025
Unprompted review
Rated 1 out of 5 stars

Get once is all fake it’s all Ai and…

Get once is all fake it’s all Ai and Bots you see the most are offline till you start txt then the Bots wake up it doesn’t matter what time of the day it is non of them can tell something specific from the town they apparently live in
But I have to say it’s a SMART MONEY MAKER to FOOL real people

21 May 2025
Unprompted review
Rated 1 out of 5 stars

Spent 50 dollars in 2 hours and now I'm…

Spent 50 dollars in 2 hours and now I'm being asked for more money. Talked to 4 people. Nuts! Only 1 claims she lived in immediate area. Highly DON'T recommend. And of course no one was giving me an alternative contact. Very disappointed

19 May 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam. Barely any real people. Do not sign up. U pay a fee and then 99% of people are fake. Just trust me. Never use it

16 May 2025
Unprompted review
Rated 1 out of 5 stars

Once really is enough when it comes to dating app called "Once"

I'm making this edit to my initial comments. if everyone who has been ripped off by this site complains to Google or Apple Store and get their money back (like i did) maybe they'll remove it.
Actual review below:

*******************************************************************

Steer clear! This app is a complete rip off. You pay for membership (one month, three months, a year) but then you also have to keep paying for what they call "gems" to chat to the hoards of "women" who miraculously have "liked" you literally within minutes of you signing up. These "women" then try and engage you in endless chat and do not want to move to another free platform. It has nothing to do with safety and caution because there are many anonymous platforms such as Telegram. If there are real people on there you will spend a small fortune finding them. I predict this app won't be around for long because people might give the benefit of the doubt and try something new out but people are not so stupid they will stick around "Once" they realise they're being ripped off. The creators of this app are probably well aware of this and so I can only presume this is a "smash and grab" operation and their aim is to get as much as possible for as long as possible.

17 May 2025
Unprompted review
Rated 1 out of 5 stars

Poor

Poor, pop ups requesting you spend money on gems to send unlimited messages. Time limits on responding to messages and customer service is poor. Limited people within age range I specify but got bombarded with messages from women I would not be interested in.

16 May 2025
Unprompted review
Rated 1 out of 5 stars

This site is total scam

This site is totala scam , pictures are obviously fake , the people that are using it may be real but it almost impossible to find th ereal ones. its all about presure to buy Gems to chat.

7 May 2025
Unprompted review
Rated 2 out of 5 stars

Attractive scam

Mostly scam members or bots you have to pay to chat with even after subscribing, although easily identified by their "popular member" status. There appear to be a few genuine profiles, but mostly in London.

11 May 2025
Unprompted review
Rated 1 out of 5 stars

Total fraude

Total fraude, es una estafa... Perfiles falsos... Una App de citas para robarte dinero

10 May 2025
Unprompted review
Rated 1 out of 5 stars

This once dating site should win the…

This once dating site should win the top award in the world. It is a ultimate scam. The woman are supposed to all be in the UK and turns out they live any country where ever join up. When complained to customer service they said it a problem with logistics what load of BS as all the sites registered 5-9 West street are a scam as you only seem to get chatbots. One woman that i was supposably i was talking to she said she was a woman as i said it says in her profile that she was seeking a woman and I said I was a man that she messaged and still said she was woman. Anyone that you messages on this site can manage to be able to date or manage to go on a date.All the profiles are overlaid faces on a different body. I have given reviews on the advert on Instagram and got nowhere and I can't believe Instagram allowed such scam that reflects on Instagram. Save your money as you will only be talking to a AI CHATBOTS

10 May 2025
Unprompted review
Rated 1 out of 5 stars

This app absolutely sucks as far as…

This app absolutely sucks as far as customer service don’t waste your money or your time as you can get 50 likes but it does you no good no way to communicate or even see what they look like how they got in top 5 online apps is unreal

5 May 2025
Unprompted review
Rated 1 out of 5 stars

This site is a ripoff there is just…

This site is a ripoff there is just lady’s on here to keep you chatting on here so that you spend loads of money and when you tell them about it they deny it but I have been on the dating sites for a year and there are lady’s out there that work on the sites and keep you on there for you to spend money and once is that site I have spoken to a couple on there and they answer from different ladies are all the same as if they are reading of something it is word for word the same I have messed customer support and they are not interested because they got your money I now think that it is time now for every here to know about this site don’t do what I have done on this site over £700 no date so please stay away from this site

5 May 2025
Unprompted review
Rated 1 out of 5 stars

This is the worst and biggest scam…

This is the worst and biggest scam site. The cost to chat with poplular members, which is most, is crazy. And obviously not real people as they just want to chat so you spend more money..biggest waste of time!! Not even worth 1 star!

29 April 2025
Unprompted review
Rated 1 out of 5 stars

TOTAL SHITSHOW - Dont bother!

if i could give it a negative five star review i would.
saw an ad on social media thought i would try it. total SCAM. messages ask "How are you being?" 5'12" height..... Total shitshow. pay to gain access on site than have to purchase "GEMS" to continue texting...
TOTAL SHITSHOW - Run Away!

27 April 2025
Unprompted review
Rated 1 out of 5 stars

Scam Dating Site/App

Total scam this site is. Musk needs to take his doge squad and start investigating then eliminating these sites, as it's stealing and should fall under Federal laws...

25 April 2025
Unprompted review

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