Get My Deposit Back Reviews 

24
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Legit saved us ~2000 quid - thank you Matt. To anyone that is reading these reviews and skeptical like I was... this is the real deal. He provides clear guidance, templates, explanations, etc to help... See more

Company replied

Rated 5 out of 5 stars

Highly recommend contacting Matthew if you are having problems getting your deposit back. His knowledge and experience in this area are second to none. Our deposit was returned quickly once we follow... See more

Company replied

Rated 5 out of 5 stars

Matt was extremely helpful and went above and beyond to make sure that we all got as much of our deposits back as possible. He showed us what we were entitled too and how to counter claims. He gave us... See more

Company replied

Rated 5 out of 5 stars

Nothing but great things to say about Matthew's service - he is efficient, extremely helpful, quick to respond and helped us save a lot of money!! He offers lots of knowledge and will guide you throu... See more

Company replied

Company details

  1. Property Management Company
  2. Consumer Advice Center

Written by the company

We take the stress out of deposit disputes by professionally managing the process for you from start to finish. You cannot be charged for fair wear and tear, and we are usually successful in significantly reducing any deposit charges you face. So whether you are facing deposit deductions for cleaning, redecoration, or anything else; don't accept anything without first contacting us for FREE expert advice. You can find us on Instagram or Facebook @GetMyDepositBack


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

24 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(24)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An Incredible Service

An incredible service - saved us so much time and trouble regarding our huge deposit scam by the landlord, and Matthew is so nice and worked hard to help us get our money back. Would 1000% use again if needed.

8 February 2022
Get My Deposit Back logo

Reply from Get My Deposit Back

Thank you :)

Rated 5 out of 5 stars

Amazing!

Amazing!! Saved us so much money

4 November 2021
Get My Deposit Back logo

Reply from Get My Deposit Back

Thank you Josie :)

Rated 5 out of 5 stars

Can't recommend enough!

Matt is a walking miracle. I don't think I need to say much more!

My friend gave me Matt's email when my landlord tried to charge us £340 for damages we hadn't caused, repainting, and a deep clean.

Matt called me to talk through all the charges and reassured me that no matter what the outcome he would be able to at the very least reduce the figure they were charging. After the call, I sent him all my correspondence with the landlord and all the pictures I had taken and left him to do the rest.

During the dispute process, I was in the middle of starting a new job and suffering from my health. Matt was amazing and completely took the reigns so that I didn't have to worry about it. He went through everything with a fine-tooth comb and made us a report to dispute all the charges with detailed arguments that I would never have even thought to make.

After submitting the report Matt checked in multiple times to keep on top of the process and after a long wait we found out that TDS had ruled in our favour and reduced the charges to £40. Without that report there is no way we would have won so much back. I can't thank him or recommend him enough!!

1 November 2021
Unprompted review
Get My Deposit Back logo

Reply from Get My Deposit Back

Thank you for your review and kind words - I'm glad we got this sorted for you :)

Rated 5 out of 5 stars

I can't thank you enough

Get My Deposit Back gave an amazing service for free. I contacted Get my Deposit Back on Instagram for some advice regarding a charge my letting agent was trying to apply to me which I knew was illegal. I had tried to contact citizens advice but had been unable to get through and was unsure if I would be able to get thorough advice elsewhere. I explained that my letting agent was trying to charge me £350+ VAT for changing the name on a continuing rolling tenancy and Get My Deposit back confirmed the legal limit for this admin fee is £50. They then asked for a bit more information and sent me a free legal advice document with steps to follow to challenge the fee, that the letting agents were still persisting with, even after I'd challenged them on it.
I followed the advice and sent the letting agent the legislation showing what they were trying to charge was illegal and they stopped asking for the money, after giving a pathetic excuse for demanding it in the first place.
Don't get robbed by scamming letting agents or landlords and get some advice from Get My Deposit back- they are amazing! I can't thank you enough for your help.

28 October 2021
Get My Deposit Back logo

Reply from Get My Deposit Back

Thank you for your kind words :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look