Getmyboat Reviews 435

The owner was awesome.Very thorough and comforting.

Your costumer service. You are always there to help us. Perfect . Keep going like that and we always will follow you. For your honesty.

This app could be improved. It seems a little outdated and really hard to message hosts without sending an inquiry for a specific day/time for a reservation. Price isn't exactly the the price listed. Filtering feature could be enhanced (I wanted to filter for specific times of day availability but you can't see it until you click into each result and send an inquiry). Some hosts wouldn't get back to me and I felt like it was on purpose because they would wait to see what other offers they could get before they consider accepting my inquiry. One captain waited a whole week and said he wasn't getting his notifications for some reason. I think the concept of this app is great but they really need to revamp the infrastructure of it. I will say I did luckily (after many rounds of searching) find a captain to take us out and we had a great time!

Everything was perfect! Communicating on this app, texting and emailing with the owner, directions and instructions, etc. The boat was perfect for our family of ten, from ages 10-75. We can’t wit to rent this pontoon again!

Very good service

Dolly

This is our second time on Punta Cana using the get my boat and this time around was a horrible experience for a birthday trip. We started late and ended early, we expected to be on the water 3 hrs only to get 2 hours. The experience getting on the boat was unorganized and caused my anxiety to kick in to the point I never got in the water. I understand this was a busy holiday weekend however you should never overlook the importance of good customer service and customer service satisfaction.O

KEITH ON LAKE NORMAN NORTH CAROLINA IS A SCAM‼️⚠️VERY RUDE AND UNPROFESSIONAL!!!

Extremely Unprofessional and Disappointing Experience – Do Not Recommend

My friends and I — a group of women healthcare workers — rented this boat for a birthday celebration and were extremely disappointed by how unprofessionally the situation was handled by the boat driver, Keith.

We drove two hours from out of town to Mooresville, NC, with two full SUVs and food prepared to enjoy a relaxing day on the water. The boat was advertised as including a grill and a bathroom, which made it ideal for our celebration. The person who booked the boat kept Keith updated every step of the way, including when we were leaving and when we were expected to arrive. Unfortunately, he stopped responding entirely once we told him we were on the way. Not thinking anything about it…because he could have been preparing the boat or even enjoying his day before taking the boat out, we decided to continue our trip and make ways down there.

Just ten minutes before our scheduled rental time, Keith abruptly canceled the trip due to a passing summer rainstorm. We had been watching the weather all day and even asked him if the small storm would affect the trip — again, no response. The rain itself was very short-lived and mild; we even called another marina in Mooresville (“Stay and Play”) who told us they were still sending boats out/ not canceling any boats - because it was just a typical summer storm. Mind you- when we arrived the lake was full of boats and jet skis!!!

Despite this, Keith refused to let us board, was rude and hostile over the phone, and aggressively reminded us that we would not be getting a refund. He claimed he “couldn’t control the weather,” yet he was the one who canceled — not us — and he made no effort to delay or adjust the time even though conditions improved shortly after.

What made it worse was how uncomfortable and disrespected we felt after his hostile attitude toward us on the phone. As a group of women, we no longer felt safe or welcomed to be on a boat with someone acting so aggressively.

We were left sitting in our cars eating the food we prepared for the trip, disappointed and frustrated after weeks of planning and anticipation. To be denied a refund for a cancellation that was out of our control — and made unilaterally by the driver — is unacceptable.

I would not recommend this service to anyone. The lack of communication, professionalism, and basic courtesy was shocking. This experience ruined a special day for our group, and we sincerely hope others are spared from the same treatment. We had no clue this would happen to us due to all his good reviews…but now, we want to spare others from losing their hard earned money and time from Keith!! If I could give no stars I WOULD!! This is absolutely unacceptable and no one deserves to go through this!

DO NOT RENT WITH KEITH on Lake Norman. He was very unprofessional, cancelled our reservation for a group of 12 people at the last minute, the time of our reservation all because of a little rain.. 1,100 dollars was spent for this and he did not offer a refund or any type of compensation for this matter. He was also extremely rude when discussing this matter. Stay far away!

Owner Keith in lake Norman NC cancelled after we showed up. $1100 rental. Owner waited until 10 minutes before arrival to say he was cancelling for a thunderstorm. (We drove 2 hours away). I messaged the owner multiple times up until the day of sail regarding supplies and weather. Day of said weather did not call for thunderstorms. I let owner know 3:41pm we were on our way and would arrive at 4:55. Set to sail 5pm. Owner messaged on app at 4:40 he was cancelling. During this time I was also texting owner because I hadn’t heard anything from him. I asked owner since we paid could we wait 1 hour or even 30 minutes for storm to pass because it was only scheduled until 5:20. Owned refused. We stayed at lake and by 5:30 rain had left. I called other marinas (stay and play) and they stated it was just a “normal summer storm” and that they were looking at the radar and wouldn’t be calling any boats off. On phone owner became hostile. He told me he couldn’t control the weather. I asked for a refund. He said he could only reschedule. I told him I didn’t feel comfortable rescheduling because what if we planned and drove again that far and he cancelled for another quick shower? He cussed at me (told me he “didn’t have my * money”) so he couldn’t give me a refund. I asked who had it, he said “whoever you booked it through”. He kept saying my name over and over speaking over me as I was trying to be calm. I had a suburban full of 7 other passengers all women. He continued to say “can I say something, can I say something” he said this atleast 10 times while I sat silent on the phone as if he was chastising me like a child. I told him that we are all women and none of us would feel comfortable sailing with his captian or renting from him because of how hostile he was acting. At the beginning of the conversation I explained to Keith that I myself am a business owner and personally I feel like he could have done a few things way better. I explained how I messaged him on the app the last few days and he did not respond. I asked why hadn’t he used better communication if he claimed all week he had watched the weather and knew there was a chance of cancellation. I also told him how I saw that he had a lot of great reviews, and as a business owner it’s not worth the bad review. This is before he became hostile. After Keith became aggressive with the conversation I didn’t want to continue the conversation, and told him to have a good day, and ended the conversation. He subsequently sent me a video of the rain and a screenshot of “lake Norman of Iredell” calling for light rain until 7. We were at his marina in Mooresville. This was a very bad experience for me. I rent boats each year from marinas for my birthday, and this trip took a lot of preparation. I feel as though he could have atleast waited for 30 min for the storm to pass, since we already paid for the time. I even asked if when it stopped raining if we could set up the food on his boat because we had nowhere to eat it. (This is why we stayed there and ate food inside our vehicles and watched the rain pass).
Now way any of us feel comfortable renting from this gentleman. Now I am having to fight with getmyboat on getting my $1100 back for a trip Keith marked “complete”.

We had the most amazing day!!! 10/10 experience!

Had the best time, captain was great, drinks, alcohol, and lunch provided. It’s worth paying for gas for the popular route

Couldn’t have been easier! Dock was easy in and out. Pontoon was awesome. No complaints!

I originally updated this review after GetMyBoat eventually resolved several outstanding claims. Unfortunately, after another recent incident, I am reverting this back to 1 star because the underlying platform issues clearly still exist.

In this most recent case, GetMyBoat staff directly contacted us and asked us to accommodate a last minute renter. We immediately prepared the vessel, completed onboarding, sent all welcome documents, fuel policies, waivers, and inspection checklists, and facilitated the rental professionally and quickly.

The renter then violated clearly stated policies, disputed fuel charges that were disclosed repeatedly across the listing, welcome messages, signed agreements, and check in procedures, and immediately left a 1 star retaliatory review after being asked to pay for fuel used during the rental.

Despite overwhelming documentation, including signed agreements, screenshots, inspection records, fuel evidence, and policy acknowledgments, hosts are still forced into lengthy back and forth disputes while carrying all operational costs, fuel costs, labor costs, damage exposure, and reputational damage from retaliatory reviews.

The biggest concern is the precedent this creates. Renters are learning exactly what to say to avoid responsibility, even when hosts have fully documented contracts and evidence. Meanwhile, hosts are expected to repeatedly defend policies that were already accepted before departure.

At some point, the platform has to decide whether signed rental agreements and documented policies actually matter. If they do, they should be enforced consistently without requiring operators to spend days escalating obvious claims while negative reviews remain live.

I wanted to believe the support system was improving, but after going through this again, it’s clear the burden still falls almost entirely on the host.

So much fun!!! Captain was amazing and made our experience great! Communication leading up to the trip from Travis was so great! Would definitely recommend!

Downloaded the app in So FL and within an hour we had connected to a captain and booked our excursion. Pretty flawless experience. User friendly app and great concept.

Great host and a great boat. Great instructions for operation and overall a phenomenal experience!

Greg was the best boat driver! We had a great time on the tiki boat: great communication beforehand, the amenities (grill on boat and cooler) were super useful, and it was an all around fun time. We’ve already talked about wanting to do it again! 10/10 would recommend

The captain and the boat we got was awesome and the captain took real good care of us.