Callum’s support has been amazing. This has been ongoing for over a month or so around receiving proper tax invoices for my Moshy weight loss program purchases. This has been super important for me as... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hello Team, A quick shout-out to express my appreciation for the continuing great service provided by Mosh. This past weekend - weekend mind you, Marvin BAJA came back to me having solved a prescript... See more
Company replied
I have a holiday that will take me away from my home for around 6 weeks. I wanted to keep my treatment going forward without interruption. This ment I need to order multiple pens to cover this period... See more
Company replied
Mosh has been amazing journey for me they are easy to contact during business hours and are always there to help. The Drs are easily accessible and im so happy with my results it has exceeded my expec... See more
Company replied
Company details
- #3 of 4 best companies in Online Prescription Medication Vendor
- #3 of 5 best companies in Medical Clinic
- #6 of 8 best companies in Online Pharmacy
- #6 of 7 best companies in Pharmacy
- #4 of 4 best companies in Weight Loss Service
Written by the company
Australia's first end-to-end, entirely digital healthcare platform for prescribing and delivering medicines direct to consumers (partnering with doctors, nurses and pharmacists)
Contact info
Level 2, 25 Cooper Street, 2010, Surry Hills, Australia
- hello@getmosh.com
- getmosh.com.au
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 74% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Made life a bit easier
Very accommodating with some changes I had to make
7 September 2026
Unprompted review
Reply from Mosh
Hi Sarah, thank you so much for this wonderful feedback, we really appreciate it, and we'll do our best to keep standards high. Thanks again, Alex - Mosh team
I had a question around my subscription…
I had a question around my subscription which I thought I'd have to cancel! Turned out to be not the case and I was able to snooze it for a short period. Great service and advice from the support agent - well done team Moshy.
7 September 2026
Unprompted review
Reply from Mosh
Hi Deborah, thank you so much for this awesome feedback, and great to see the team were able to help snooze your account for now. We'll do our best to keep standards high, and see you back again soon. Thanks again, Alex - Mosh team
Reply from Mosh
Hi Kirsten, thank you so much for this fantastic feedback, we really appreciate it, and we'll do our best to keep standards high. Thanks again, Alex - Mosh team
Consult took a long time as doctor…
Consult took a long time as doctor wasn’t available at scheduled time
3 September 2026
Unprompted review
Reply from Mosh
Hi Sonia, thanks a lot for taking the time to leave this review, we do appreciate you giving us 4 stars, despite the doctor not being available at the scheduled time. I hope your experience will improve over time, as we really do pride ourselves on a 5 star experience. Thanks again, Alex - Mosh team
I did not look into the time they need…
I did not look into the time they need to release a script. General timing for me was, book consult; first consult call had me on hold for almost 30minutes, then a voice message saying the consultant wasn't available. Second call, on hold for 10mins, after which script was quoted as 1 day to release, then up to 4 days to prep for shipping, then up to 5 days to deliver. Should've just called my GP and had them email a script same day...
4 September 2026
Unprompted review
Reply from Mosh
Hi there, thank you for this feedback, I'm really sorry to see the practitioner was not available on that initial consult, this is rare but I can definitely understand why that would be disappointing. We would expect to get the script & order on its way to you much quicker than the above timeline though. I have requested your details here, please do share them and I'll look into this and be in touch to see if I can improve your experience with us. Thanks, Alex - Mosh team
Fast and helpful assistance by Divina…
Fast and helpful assistance by Divina when needed.
3 September 2026
Unprompted review
Reply from Mosh
Hi James, thank you so much for this awesome review. We really appreciate it, and we'll do our best to keep standards high. Thanks again, Alex - Mosh team
Really lovely and understanding
Really lovely and understanding
Much appreciated
3 September 2026
Unprompted review
Reply from Mosh
Hi Nina, thank you very much for this wonderful review, we really appreciate it. Thanks again, Alex - Mosh team
Very good customer service
Thorough customer service and satisfaction
3 September 2026
Unprompted review
Reply from Mosh
Hi Hamish, thank you very much for this feedback, we really appreciate it, and we'll do our best to keep standards high. Thanks again, Alex - Mosh team
Dianne and the support staff were very…
Dianne and the support staff were very helpful and polite getting my account to more-or-less ‘reset’ itself so I could take the hair quiz again and get another recommendation.
Thank you again.
1 September 2026
Unprompted review
Reply from Mosh
Hi Aaron, thank you very much for taking the time to leave this feedback, we do appreciate it. And we pride ourselves on a 5 star experience so if you have any advice on how we could lift to that level, please do let us know, and we'll do our best. Thanks again, Alex - Mosh team
Great customer care/service
They are very quick with responses and happy to help/solve any issues you have.
I’m very happy with my experience so far
2 September 2026
Unprompted review
Reply from Mosh
Hi Jessie, thank you very much for this fantastic review, we really appreciate the feedback, and we'll do our best to keep standards high. Thanks again, Alex - Mosh team
Reply from Mosh
Hi Jade, thanks so much for this awesome feedback. We really appreciate it. Thanks again, Alex - Mosh team
So easy to deal with
So easy to deal with! Any concerns or queries are sorted within minutes.
1 September 2026
Unprompted review
Reply from Mosh
Hi Justine, thank you very much for this fantastic feedback, we really appreciate it, and we'll try as a team to maintain this high standard. Thanks again, Alex - Mosh team
Wonderful followup and excellent…
Wonderful followup and excellent customer service!
1 September 2026
Unprompted review
Reply from Mosh
Hi Monique, thank you very much for taking the time to leave this feedback, it is great to see the team followed up and provided excellent service, thats what its all about. Thanks again, Alex - Mosh team
Thank you Dianne for your speedy help.
31 August 2026
Unprompted review
Reply from Mosh
Thank you for taking the time to leave this feedback, we really appreciate it a lot. Thanks, Alex - Moshy team
Highly recommended
Mosh has been amazing journey for me they are easy to contact during business hours and are always there to help. The Drs are easily accessible and im so happy with my results it has exceeded my expectations. I have had no issues and will highly recommend to anyone 👌
1 September 2026
Unprompted review
Reply from Mosh
Hi Nicola, thank you so much for this awesome review, it is great to exceed your expectations, that is what its all about! Thanks again, Alex - Moshy team
Reply from Mosh
Hi Mick, thank you very much for the amazing review, we really appreciate this, and we'll do our best to keep standards high. Thanks again, Alex - Mosh team
The communication has been great
The communication has been great. Any issues have been sorted in a relatively timely fashion.
Happy with the level of service I received.
31 August 2026
Unprompted review
Reply from Mosh
Thank you very much for taking the time to leave this review, we really appreciate it, and will do our best to keep it up. Thanks again, Alex - Mosh team
Very helpful and reassuring
Very helpful and reassuring - answered my concerns promptly
31 August 2026
Reply from Mosh
Hi Dawn, thank you so much for taking the time to leave this feedback, we really appreciate it, and we'll do our best to keep standards high. Thanks again, Alex - Mosh team
Reply from Mosh
Hi Alan, thanks very much for this awesome feedback, we definitely want to make things easy so its great to hear we achieved that here. We'll do our best to keep standards high. Thanks again, Alex - Mosh team
Very helpful considerate and caring.
Very helpful considerate and caring. Efficient and responsive customer service.
29 August 2026
Unprompted review
Reply from Mosh
Hi Susie, thank you so much for this awesome feedback, we really appreciate it, and we'll do our best to keep standards high. Thanks again, Alex - Mosh team
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