Callum’s support has been amazing. This has been ongoing for over a month or so around receiving proper tax invoices for my Moshy weight loss program purchases. This has been super important for me as... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hello Team, A quick shout-out to express my appreciation for the continuing great service provided by Mosh. This past weekend - weekend mind you, Marvin BAJA came back to me having solved a prescript... See more
Company replied
I have a holiday that will take me away from my home for around 6 weeks. I wanted to keep my treatment going forward without interruption. This ment I need to order multiple pens to cover this period... See more
Company replied
Mosh has been amazing journey for me they are easy to contact during business hours and are always there to help. The Drs are easily accessible and im so happy with my results it has exceeded my expec... See more
Company replied
Company details
- #3 of 4 best companies in Online Prescription Medication Vendor
- #3 of 5 best companies in Medical Clinic
- #6 of 8 best companies in Online Pharmacy
- #6 of 7 best companies in Pharmacy
- #4 of 4 best companies in Weight Loss Service
Written by the company
Australia's first end-to-end, entirely digital healthcare platform for prescribing and delivering medicines direct to consumers (partnering with doctors, nurses and pharmacists)
Contact info
Level 2, 25 Cooper Street, 2010, Surry Hills, Australia
- hello@getmosh.com
- getmosh.com.au
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great timely reply with accuracy &…
Great timely reply with accuracy & reassurance. Gave me confidence.
8 June 2026
Unprompted review
Reply from Mosh
Hi Kerry, thanks so much for this review, it is great to see the team gave you confidence through a reassuring & timely reply. Thats what its all about. Thanks again, Alex - Mosh team
Happy with follow up service
I’m editing my review to 5 stars. It was initially a 3 but the customer service team were proactive in reaching out to resolve it and I think that’s deserving of 5 stars.
7 June 2026
Unprompted review
Reply from Mosh
Hi Chris, it is sad to see you are ending the service despite achieving the desired results. Our hands are tied on the pictures I'm sorry to say, as it is part of our clinical governance process to have accurate and appropriate photos on record. This is so we can maintain continuity of care for the patient across multiple practitioners and across all renewal/check-ins. But I can assure you these are stored securely and privately, and only accessible to the practitioners. I've requested your details, so please do respond, and I'll reach out after the weekend, to see if there is anything I can do to help. A 5 star experience for all of our customers is something we take a lot of pride in, so I'll do my best. Thanks, Alex - Mosh team
Great support thanks!
6 June 2026
Unprompted review
Reply from Mosh
Thanks so much for this review, we really appreciate it. From the Mosh team
Excellent customer service
Callum was extremely responsive and kept me updated with an issue I had. Thank you 😊
1 June 2026
Unprompted review
Reply from Mosh
Thank you very much for this review. We think Callum is great, so its nice to see you agree. Thanks again, Alex - Mosh team
Reply from Mosh
Hi Rodney, thanks a lot for taking the time to leave this review, we really appreciate it. Thanks, Alex - Mosh team
customer service is really nice
customer service is really nice and helpful
5 June 2026
Unprompted review
Reply from Mosh
Thanks so much for taking the time to leave this review, we really appreciate it and its great to see the team were nice and helpful. thanks again, Alex - Mosh team
Reply from Mosh
Hi Liam, thanks so much for leaving this review, we really appreciate it. Thanks again, Mosh team
Reply from Mosh
Hi Tim, thanks so much for leaving this review, we really appreciate it, we'll do our best to keep standards high. Thanks again, Alex - Mosh
Great experience helped wonderfully…
Great experience helped wonderfully with what I asked
4 June 2026
Unprompted review
Reply from Mosh
Hi Cush, thanks so much for this review, we really appreciate it. Thanks again, Alex - Mosh team
Very expensive for what it is
Very expensive for what it is. There's nothing special here - its just telehealth with a very very expensive white-labelled product. See your local GP and shop around a little and you'll get a better outcome.
4 June 2026
Unprompted review
Reply from Mosh
Hi Mark, we are sorry to see this, as we do take a lot of pride in delivering top quality service & extra value which can make a big difference when you need it eg: unlimited medical support. This is why, for example people lose up to 35% more weight with Mosh than on medication alone. I'd be happy to look into your case, pinpoint what went wrong and see if I can do something for you, if you would be interested, please respond to my request for your details and I'll be in touch. Thanks, Alex - Mosh team
Herman was brilliant
Herman was brilliant, very helpful and resolved my issue
4 June 2026
Unprompted review
Reply from Mosh
Hi Lisa, thanks so much for this terrific review, we think Herman is fantastic and its great to see you agree. I'll be sure to share this feedback. Thanks again, Alex - Mosh team
The customer support team is great but not the delivery drivers
The customer support team is great, however their 3rd party delivery drivers are the main reason I am cancelling. They keep delievering to the wrong house. As a customer of Mosh you already pay a large premium for a discreet and convenient service, this is the last thing a customer should worry about. Perhaps if I move and I still need assistance I would reengage
4 June 2026
Unprompted review
Reply from Mosh
Thanks for taking the time to leave this review, and still leaving a positive one, despite the issues with delivery. I'm really sorry to see this, and will conduct an investigation into what has been going wrong. Thanks again, really appreciate it, and hope to see you again in the future. Thanks, Alex - Mosh team
Dennis is a star
Dennis is an asset to Mosh and a fantastic customer care representative. Really appreciate his help.
3 June 2026
Unprompted review
Reply from Mosh
Thank you so much for this review. We think Dennis is a legend, and its really great to see you agree. I'll make sure he see's this feedback. Thanks again, we'll do our best to keep standards high. Alex - Moshy team
Great company and fantastic customer…
Great company and fantastic customer service
1 June 2026
Unprompted review
Reply from Mosh
Hi Liam, thanks very much for this awesome review, it is great feedback and we really appreciate it. Thanks again, Alex - Mosh team
Prompt service
Sheila helped solve my query promptly, good communication and great customer service.
31 May 2026
Unprompted review
Reply from Mosh
Hi Lee, thanks very much for leaving this review. It is great to see Sheila was able to help quickly and provide great customer service. Thanks again, Alex - Mosh team
Great support and follow up by Sheila
Great support and follow up by Sheila. Super easy to contact and got exactly what I needed
27 May 2026
Unprompted review
Reply from Mosh
Hi Michelle, thanks a lot for this review, we really appreciate it. Thanks again, Alex - Mosh team
Excellent Customer Service. Not Mosh but more the person who…
Not Mosh but more the person who assisted with my issue, Dennis Briones. He went above and beyond when about 3-4 people prior didn’t really help me. He listened and followed up with everything.
26 May 2026
Unprompted review
Reply from Mosh
Hi Rebecca, thanks so much for this review. We think Dennis is a superstar and its really nice to see he was able to help here. I will do a deep dive and see what went wrong previously, and take some learnings from this. Thanks again, Alex - Mosh team
Reply from Mosh
Hi Kimberly, thank you so much for taking the time to leave this review. We think Sheila is great, and its nice to see you agree. We'll make sure she see's this feedback. Thanks again, Alex - Mosh team
Great service
28 May 2026
Unprompted review
Reply from Mosh
Thanks so much for this great review, we really appreciate it. Alex - Mosh team
Disappointing experience turned positive!
I signed up with Get Mosh for hair loss treatment and unfortunately had a disappointing experience.
After registering, I waited nearly a week before I was able to speak with a practitioner. When the appointment finally took place, the doctor was more than 15 minutes late to the scheduled online consultation and provided very little explanation about why a particular treatment plan and dosage had been selected for me. I left the appointment with more questions than answers.
Following the consultation, I became concerned that the prescribed dosage was significantly lower than what other providers commonly prescribe for hair loss. As someone with specific healthcare considerations, I felt that my circumstances may not have been fully understood or appropriately considered when determining my treatment plan. Despite raising these concerns, I have waited almost a week for a response from the practitioner, which was frustrating given that treatment decisions were involved.
What made the experience more disappointing was that another provider was able to offer a same-day doctor consultation, clearly explain their treatment rationale, and prescribe a dosage that was more appropriate for my situation.
I have since received a three-month supply of medication, but despite being told that the doctor may adjust the dosage, there have been no clear updates or timelines. Communication has been slow throughout the process, and I no longer have confidence in the service and am seeking a refund.
Overall, I felt the service lacked timely communication, transparency around prescribing decisions, and sufficient understanding of diverse patient needs. Based on my experience, I would not use the service again.
UPDATE: I will keep my original review for transparency but wanted to provide an update. I received contact from Mosh very promptly after posting this review. Alex from Mosh provided prompt updates as they liaised with the practitioner to rectify the dosage and treatment plan. Within a few days a new script has been made, and my new regime is on its way. Thank you Alex and team for your assistance and for rectifying this free of charge. It’s very appreciated!
27 May 2026
Unprompted review
Reply from Mosh
Hi Charlie, we are really sorry to see this, and after taking a look into it I think I see where you are coming from, especially with regard to diverse patient needs. We aim to deliver a great service that serves all of our patients, so I'll be in touch today to see what I can do to help and improve your experience. Thanks, Alex - Mosh team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.