Mindful Reviews 

469
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 431 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and care team for their helpfulness, professionalism, and compassionate approach, often going above and beyond to assist. The customer service is consistently highlighted as excellent, with many people appreciating the quick and responsive support in resolving issues. People find the overall service to be outstanding, noting the convenience and ease of using the platform for appointments and managing their care. However, some customers also noted significant delays and unresponsiveness regarding prescription refills, sometimes going days or weeks without medication. A few other people also felt that providers were unresponsive or offered a scripted experience, making it difficult to build consistent care.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as spectacular, amazing, and... See more

Customer service

Users describe positive interactions with customer service, often highlighting their helpfulness and... See more

Service

Customers had positive experiences with service, with many expressing satisfaction and appreciation for the... See more

Response time

Reviewers highlight positive aspects of response time, with many customers reporting quick responses to... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and convenience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mindful health has been a great resource while I have been in between health coverage. It is easy to use and I have appreciated speaking with the expert care team and my doctors. They also have quick... See more

Company replied

Rated 5 out of 5 stars

Agnes was spectacular. She went above and beyond and communicated with me every step of the way. She has been the best customer support I've received from Mindful thus far. 10/10 job by her.

Company replied

Rated 5 out of 5 stars

The platform is stable and user-friendly. Being able to join a session from a quiet corner of your home removes the stress of a commute and the "waiting room anxiety" that often comes with traditional... See more

Company replied

Rated 5 out of 5 stars

Easy to use platform that allows you to seek diagnosis and treatment for ADHD with just a few clicks or taps. I’m a private design consultant and I travel a lot for work, and my care team makes... See more

Company replied


Company details

Written by the company

Fast, Convenient, and Expert Mental Health Services. Get professional care from the comfort of your home, anytime you need it.


Contact info

4.8

Excellent

TrustScore 5 out of 5

469 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(469)

418 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Every single person I have worked with, spoken with is truly just amazing. They actually care about your health and your wellness and will go out of there to make sure their patients are taken care of. I absolutely love Mindful! The customer service worked hard to find me a solution quickly, and they did! :)

19 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

I am very satisfied with the assistance…

I am very satisfied with the assistance I received in scheduling an appointment with a new provider. The process was efficient, and the staff helped me secure the earliest available appointment. Overall, I truly appreciate the excellent support and courteous service.

16 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Lin is super helpful!!helped me with…

Lin is super helpful!!helped me with rescheduling and was very kind

22 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Mindful health has been a great…

Mindful health has been a great resource while I have been in between health coverage. It is easy to use and I have appreciated speaking with the expert care team and my doctors. They also have quick and helpful customer service - Harry just helped me schedule an emergency follow up appointment with ease and grace. Overall I’m very happy with the service provided by mindful health!

22 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Proactive help

They were proactive and persistent when dealing with insurance issues.

20 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Very clear and helpful

Very clear, helpful, guiding towards any requests or issues needing resolution

20 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Lucy is incredible- she’s detailed…

Lucy is incredible- she’s detailed oriented, compassionate, informative & wants to genuinely resolve any issues or barriers. Thanks for helping take such great care of me, Lucy!

16 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Great customer support and communication

Pearcy called when I had a question about a refill and answered my question right away. My. Doctor and support team are always responsive.

16 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

My Dr

My Dr. and her team are like gold!

16 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Henry is customer service is the best

14 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Great support!

16 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

I was able to book an appointment with…

I was able to book an appointment with a doctor the same day and confirm my ADHD diagnosis. When it came time to finding a pharmacy, I worked with Lin in customer service and she was so helpful. She reached out to multiple pharmacies on my behalf to make sure they had the medication in stock before transferring the prescription over. Everyone was incredibly helpful and professional!

16 June 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

A trusted and dedicated team of…

A trusted and dedicated team of amicable professionals

15 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

customer support excellent help

Customer support called over 5 different pharmacies in my area. Checking to see if any of them had my medication on hand due to a shortage. This was excellent customer service and I am very grateful for it.

14 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

The mindful team helped me with a prescription problem

The Mindful team helped me with an issue I had. They kept in contact with me daily until the issue was solved

14 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Michael was great and helped me take…

Michael was great and helped me take care of pharmacy issues

14 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

very easy to call and customer support…

very easy to call and customer support immediately resolved my issue! thanks!

14 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Incredibly attentive to detail...

Incredibly attentive to detail.... quick responses to my questions and went far above and beyond my expectations. Thanks everyone!

13 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Excellent Care and Support

All of the staff (including my doctor) I have interacted with are very helpful, knowledgeable, and efficient. It is not always easy to communicate pharmacy issues, but between my doctor and the customer service staff, I am able to get any issues solved quickly. Service is excellent. On this particular issue, Aimlee was the staff member who assisted in the best possible way with efficient, clear, and friendly customer support - I am very grateful to her!

12 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Rated 5 out of 5 stars

Fantastic Customer support

Michael got back with me and made sure my prescription was sorted out despite complications with my pharmacy. The service was great!

13 July 2026
Unprompted review
Mindful logo

Reply from Mindful

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

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