Get Laid Beds Reviews 

7,265
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,685 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making interactions pleasant and informative. Many people highlight the seamless service, from initial consultations in the showroom to efficient ordering and timely delivery processes. Reviewers are particularly impressed with the high quality and design of the products, often describing beds as beautiful, solid, and comfortable. The quick lead times and the ease of assembly, often performed by skilled delivery teams, also stand out as significant positives. Customers frequently express overall satisfaction, with many recommending the company for its reliable products and excellent customer care.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, frequently describing them as helpful, efficient,... See more

Product

Clients share positive opinions on product quality, with many reviewers consistently praising the excellent... See more

Service

Consumers consistently report positive experiences with the service, highlighting its efficiency,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the efficiency and... See more

Quality

People report positive experiences with quality, consistently praising the excellent craftsmanship and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service received by Spencer over the telephone just now. Spencer was able to make some suggestions which I hadn’t yet considered. Spencer also informed me about measurements and hel... See more

Company replied

Rated 5 out of 5 stars

What a fantastic UK based company, me and my wife travelled 4 hours around trip to visit there show room. It was exactly what we needed todo to see all the different designs and woods they offer. Bonu... See more

Company replied

Rated 5 out of 5 stars

Grace was excellent in holding space for me while I was having technical difficulties (my end!!) ordering a bed. She took me through the process remembering all my mutterings. Excellent service. The 2... See more

Company replied

Rated 5 out of 5 stars

An excellent service from start to finish. Really helpful telephone advice about beds (as I needed a bespoke longer length). Easy ordering. And excellent, timely delivery and assembly service, all don... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Furniture Maker
  4. Furniture Manufacturer
  5. Mattress Store

Written by the company

Get Laid Beds are the leading British manufacturer of 100% solid wooden bed frames. With an 11 year guarantee on all beds, choose from 60+ designs, 17 finishes, 17 sizes and more custom options available. All our wooden beds are lovingly handmade to order and shipped worldwide.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(7,265)

1,667 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Aaron was fantastic

Aaron was fantastic! Quick, polite and efficient. Can’t recommend enough and impressed with the service

2 July 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Ryan,

I agree Aaron does a fantastic job!

Chris

Rated 5 out of 5 stars

Adam and Sean were both super…

Adam and Sean were both super professional and friendly. They spotted an error in the bed structure and told me straight away and took the steps to make things right asap. Great work guys thank you!

2 July 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Emmeline,

Thank you for this review it means a lot to us all!

Chris

Rated 5 out of 5 stars

Amazing service

The service was great. Sean and Adam were really great, friendly and polite and the service was so easy and stress-free. Will definitely recommend to others

2 July 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Joshua,

The team do an amazing job so thank you for this!

Chris

Rated 5 out of 5 stars

Adam and Sean were absolutely fantastic!

Adam and Sean were absolutely fantastic today with our bed delivery and installation, going above and beyond what their remit was. Super friendly and accommodating, not phased by any hiccups, methodical and extremely efficient. Would highly recommend!

2 July 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Kelly,

Thank you for taking the time to leave this review! Please do keep recommending us!

Chris

Rated 5 out of 5 stars

Great customer service

Excellent customer service from Grace. Allowed me to see some samples via email and changed my order on request.

29 June 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Rob,

Thank you for this review Grace is a real asset!

Chris

Rated 5 out of 5 stars

Great quality beds and great customer service

Have bought 2 beds from Get Laid beds over the years. Brilliant quality beds and a lovely company to deal with. We have just moved house and misplaced the screws for the bed - not a problem, spoke to Nicola and some are being sent today!
If you want a high quality bed and great customer service, you’re in the right place!

1 July 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Jo,

Thank you for this review it means a lot to the whole team!

Chris

Rated 1 out of 5 stars

Poor quality control and build

Thinking that the price was high and the product shots were great, it’d be a great product. Nope. All bed slay planks were different lengths. Had to buy a saw and a chisel to amend these and the middle plank that connect bottom to top. Length of the support beam was far too long and also didn’t fit into the groove of the bed.

Once assembled, it squeezed a lot so need to chisel the center away further. Long wood that connects to the back board doesn’t fit well and screws don’t hold these in well. Just disconnected from board last night.

They messed up delivery of mattress initially

Would avoid.

1 August 2025
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Jakob,

Thank you for leaving this review.

If you have not already can you please email in to hello@getlaidbeds.co.uk FAO Chris to see if I can help with this.

Chris

Rated 5 out of 5 stars

Highly recommend! Thanks Chris!

I have bought great 4 beds from them.
Chris has been so polite & helpful! I highly recommend!

30 June 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Sheri,

Thank you for being such a long standing customer! Your continued support is much appreciated!

Chris

Rated 5 out of 5 stars

Initial enquiry

I was making some initial general enquiries which became a mini Q&A email chain. Every question was answered to my satisfaction boding well for a potential order. Main contact was Elisha, supported by Finley

29 June 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello,

Thank you for this review it means a lot to us!

Chris

Rated 5 out of 5 stars

Excellent white-glove delivery

We ordered the low-loft bed base for our super-king mattress including assembly. Our delivery was an excellent white-glove experience but we are based in the England East Midlands area.

Adam was the delivery guy who delivered our bed base and he was punctual and polite. He brought all the bed base parts to our designated room, installed it, moved our heavy Vispring mattress onto the bed base and took away all the packaging without leaving any mess.

I was really delighted after having read some of the negative reviews online and the company having a rather bemusing name (in-laws thought I was up to no good buying from them).

30 June 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello,

Thank you for giving us the opportunity! We are so glad ot hear that everything went so well!

Chris

Rated 5 out of 5 stars

Great service

Great service, will recommend to everyone thank you for your service, Nicola was brilliant and guided me through everything thank you

30 June 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello David,

Nicola is a real asset so thank you for this!

Chris

Rated 5 out of 5 stars

I had questions regarding measurements…

I had questions regarding measurements of a bed I am planning on buying aswell as various samples. Spencer at get laid beds responded to me quickly, was very informative and helped me with any questions. Thank you Spencer, very friendly and helpful. Great customer service.

30 June 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Andrianna,

Thank you for your kind words!

Chris

Rated 5 out of 5 stars

Bed assembly; Adam was excellent

Adam was very efficient and professional in putting together the bed. It was done in 15 mins - and was definitely worth paying for the assembly. Neha

30 June 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Neha,

Thank you for taking the time to leave such a lovely review!

Chris

Rated 5 out of 5 stars

Great service and product

Adam arrive with the bed at the advised time. He was very courteous, and put together the bed very quickly, even though he was on his own. Bed looks great. Time will tel as to how it holds up, but so far so good.

30 June 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Eleanor,

Thank you for leaving this review I am so pleased that you love your bed!

Chris

Rated 5 out of 5 stars

Beautiful bed frames & brilliant service

Visited the showroom today as I’ve had my eye on the Cotswold bed frame for a while but wanted to see it in person before ordering. Was greeted by George, who was really helpful and answered all our questions clearly & thoughtfully. Made sure we left the showroom with no unanswered questions & some samples between two colours I am interested in! Thank you George!

29 June 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Holly,

Thank you for this review George is a star!

Chris

Rated 5 out of 5 stars

Customer service excellent

Customer service excellent. Helpful and lots of automated updates on progress. Delivery team (Adam and Pete) very efficient, helpful and nice.
Bed looks great. Looking forward to trying it out,

29 June 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Heather,

Thank you for taking the time to leave this review I am so glad that the bed looks great!

Chris

Rated 5 out of 5 stars

Amazing service

Amazing service. We arrangé an exchange for a slightly larger bedframe. We received a estimated arrival time the day prior and a call just before arrival. Adam and Pete dissembled the previous frame and installed the new one in less than an hour. They were very polite and efficient!

29 June 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello,

Adam and Pete do a fantastic job so thank you for this review!

Chris

Rated 5 out of 5 stars

Wonderful customer service from Elisha

Wonderful customer service from Elisha! Thank you for looking after me and answering my concerns. If the new bed is as good as the service, I will sleep very well in future!

24 June 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Bea,

Thank you for this review Elisha really does do a wonderful job.

Chris

Rated 5 out of 5 stars

Just perfect

Just perfect
Nowadays it is so rare to find trustable supplier.
All has been fine and the serice support (Grace) is very friendly, professional and reactive.

12 June 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Stefano,

Thank you for this review it is lovely to see!

Chris

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