Excellent customer service received by Spencer over the telephone just now. Spencer was able to make some suggestions which I hadn’t yet considered. Spencer also informed me about measurements and hel... See more
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Review summary
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What people talk about most
Reviews shaping this summary
What a fantastic UK based company, me and my wife travelled 4 hours around trip to visit there show room. It was exactly what we needed todo to see all the different designs and woods they offer. Bonu... See more
Company replied
Grace was excellent in holding space for me while I was having technical difficulties (my end!!) ordering a bed. She took me through the process remembering all my mutterings. Excellent service. The 2... See more
Company replied
An excellent service from start to finish. Really helpful telephone advice about beds (as I needed a bespoke longer length). Easy ordering. And excellent, timely delivery and assembly service, all don... See more
Company replied
Company details
Written by the company
Get Laid Beds are the leading British manufacturer of 100% solid wooden bed frames. With an 11 year guarantee on all beds, choose from 60+ designs, 17 finishes, 17 sizes and more custom options available. All our wooden beds are lovingly handmade to order and shipped worldwide.
Contact info
Barn 3-5, Wharf Way, LE2 9UT, Leicester, United Kingdom
- 020 3695 2463
- hello@getlaidbeds.co.uk
- getlaidbeds.co.uk
4.9
Excellent
7K reviews
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This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 1 week
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Fast and efficient support
I reached out to support for a spare part for a used bed I had recently purchased Many manufacturers would consider refusing a request for this, but Steven responded quickly and within 3 messages on WhatsApp had organised the spare part and generated payments links for me to purchase the part.
The experience was smooth, painless and it was a pleasure dealing with the organisation.
Thanks again for a great experience.
14 July 2026
Unprompted review
Reply from Get Laid Beds
Hello Emile,
Steven is a real credit to the company I am glad he could help so quickly!
Chris
Amazing
Amazing - guy sorted it in five mins and was friendly and confident
14 July 2026
Unprompted review
Reply from Get Laid Beds
Hello Laura,
I am so pleased to see we could help you so efficiently.
Chris
Great quality. Amazing customer service.
We bought a bed three years ago and are still thoroughly happy with it. What’s even better is the customer service. A few days ago I needed to disassemble the bed and realised I’d lost the guide. I contacted customer services and Steven promptly sent me a PDF copy the same day. It was absolutely stellar!
13 July 2026
Unprompted review
Reply from Get Laid Beds
Hello Aram,
Thank you for such kind words Steven is a star.
Chris
Great service, and excellent communication skills
Great service! Thank you Spencer for the excellent service and good communication skills. All was done in a great way and in time. I will surely recommend your service to many. Thanks a million times!!!
14 July 2026
Unprompted review
Reply from Get Laid Beds
Hello Eunice,
Thank you for leaving this review it means a lot to us all here!
Chris
Fast & Clear Delivery
Fast & Clear Delivery! Extremely friendly duo bringing the bed to our selected room! 10/10 service! :)
14 July 2026
Unprompted review
Reply from Get Laid Beds
Hello Katie,
Thank you for leaving such kind words!
Chris
Get Laid Beds
Get Laid Beds
Todd delivered and installed the bed. Very polite and professional. Great service. Really pleased with the bed and mattress. Highly recommend Get Laid Beds and their team.
14 July 2026
Unprompted review
Reply from Get Laid Beds
Hello,
Todd is a real asset to the company so thank you for this.
Chris
Helpful Customer Support
Contacted Steven via WhatsApp for a query on dimensions - he was helpful & kept replying with various pieces of advice until I was happy with the information
I hope to place my order soon!
Thank you Steven
13 July 2026
Unprompted review
Reply from Get Laid Beds
Hello Yvette,
Thank you for your kind words Steven is a star!
Chris
Beautiful bed and great quality
Beautiful bed and great quality. Very happy with the support we've provided, Spencer and George were incredible and helped me fix the issue I had (all my mistake). Thank you so much for your help!
12 July 2026
Unprompted review
Reply from Get Laid Beds
Hello Jess,
Thank you for leaving this review, I am glad to see we managed to help resolve the issue!
Chris
Adam and Sean
Adam and Sean gave me plenty of notification with their arrival time. They got the job done very quickly and were very friendly with me and courteous with my home and carpets.
13 July 2026
Unprompted review
Reply from Get Laid Beds
Hello George,
Thank you for leaving this review the guys do a great job
Chris
Get Laid Beds
Todd came early and worked hard to put the bed together promptly. Bed looks great, thank you.
13 July 2026
Unprompted review
Reply from Get Laid Beds
Hello Charlene,
Thank you this review Todd is a star!
Chris
Grace and Spencer were very helpful in…
Grace and Spencer were very helpful in talking us through the different bed frame options and details on us. I really appreciated that the were not pushy and gave us our own time and space to consider and select our bed. Thank you!
11 July 2026
Unprompted review
Reply from Get Laid Beds
Hello Neal,
Thank you for leaving such a lovely review.
It is great to see that the guys did such a fab job!
Chris
Great experience with Grace and Spencer…
Great experience with Grace and Spencer buying our ottoman bed !
11 July 2026
Unprompted review
Reply from Get Laid Beds
Hello Alice.
Thank you for this review!
Enjoy the Ottoman!
Chris
Excellent customer service from both
Excellent customer service from Grace and Spencer
11 July 2026
Unprompted review
Reply from Get Laid Beds
Hello Scott,
The guys do an amazing job so thank you for this!
Chris
Thanks Spencer for a great tour of the…
Thanks Spencer for a great tour of the showroom, we went in with one bed in mind and came out buying another which worked out even more perfect. Great customer service and will be back again!
11 July 2026
Unprompted review
Reply from Get Laid Beds
Hello Katie,
Thank you for coming to visit our showroom!
I am glad you found something you loved!
Chris
Really swift response to my query
10 July 2026
Unprompted review
Reply from Get Laid Beds
Hello Ben,
Thank you for leaving this review!
Chris
Excellent customer service
Great customer service. Needed to arrange a change to my order - Spencer and Lewis made it very easy to do this by communicating clearly with me, letting me know the options and facilitating the change. Really looking forward to seeing the end result. Thanks to all.
10 July 2026
Unprompted review
Reply from Get Laid Beds
Hello Tessa,
Thank you for this lovely review we cannot wait for you to get your order too!
Chris
Getlaid bed assembly
Adam and Sean were friendly, efficient and did a great job, with good communication in advance
10 July 2026
Unprompted review
Reply from Get Laid Beds
Hello Joe,
Thank you for this feedback the guys are brilliant!
Chris
Sean and Adam were friendly, professional guys
Sean and Adam were friendly guys, delivered and assembled the bed very quickly and carefully. Very pleased with the service
10 July 2026
Unprompted review
Reply from Get Laid Beds
Hello Majid,
The guys are a real credit so thank you for this review!
Chris
Amazing company and product
Great service from a outstanding company
I dealt with Chris Brown from the moment I received the samples all the way through to the bed arriving.
The bed arrived earlier than estimated and handled with care by FEDEX. No quality issues whatsoever (I am very attentive to this)
The bed was very easy to assemble. I note a few people suggest otherwise but in my opinion that’s just complete incompetency to basic DIY. Parts are labeled and there is a manual.
I will definitely be buying the rest of my beds from this company. Everything is well thought out and designed.
I have full confidence that should there be any problems Chris and the team would give their full support.
10 July 2026
Unprompted review
Reply from Get Laid Beds
Hello David,
It really was my pleasure! I am glad to see the the rest of the journey went so smoothly!
If you do need anything further we will be here!
Chris
Love my new bed
Love my new bed, expertly assembled by the lovely Adam and Sean! Great customer service and a great product. Can highly recommend.
9 July 2026
Unprompted review
Reply from Get Laid Beds
Hello Bea,
The guys do a fantastic job so thank you for leaving such a kind review.
Chris
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