Kanda was fine in dealing with administration of this loan. However the other side of the coin, namely Humm is simply confusing and appears to demean the process. Not overly straightforward and put si... See more
Kanda
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See what reviewers are saying
We were able to fix a new boiler immediately within few days. It was very helpful for us.
This company have a very straight forward application process and you are told whether you can have the finance virtually straight away. They keep in touch through the whole process and even do releas... See more
Everything was great but I need to change my payment date. Not sure how to do it. Any advice? Update.. they emailed me 20 minutes after this review and all was sorted.
Company details
Written by the company
Send quotes, offer finance in 5 minutes and get paid on time, every time. Kanda lets tradespeople offer finance to their customers, so they can win better work.
Contact info
17 High Street, Forward House,, b955aa, henley in arden, United Kingdom
- 03308187491
- help@kanda.co.uk
- getkanda.com
Provisionally approved then they…
Provisionally approved then they declined absolute waste of time. *update* the review is for kanda and will stay my financial details were added on your website.
12 February 2024
Unprompted review
Reply from Kanda
Hey Jamie,
Thank you for sharing your experience, although it seems there might be a misunderstanding here.
Just to clarify, Kanda operates as a platform facilitating credit applications through various lenders. We provide a service to connect customers with potential lenders, but ultimately, the lending decision rests with the individual lenders themselves.
We understand your frustration if you were provisionally approved and then declined after a hard credit check. However, it's essential to note that this outcome can occur due to various factors that may come to light during the thorough assessment process conducted by the lender.
While we strive for a positive experience for all our users, we want to emphasize that this situation isn't unique to Kanda. It's a standard practice across the industry, as lenders need to ensure responsible lending practices and assess each application thoroughly.
It's regrettable that your experience didn't meet your expectations, and we sincerely apologize for any inconvenience caused. We value your feedback and will use it to continue improving our services.
We'd like to reassure you and others that, overall, our panel of lenders approves over 80% of applications. However, it's important to note that not all customers can be approved for credit due to various factors. Nevertheless, we always do our best to assist our customers in securing financing.
Additionally, we're proud to mention that we return a financing decision within 5 minutes, ensuring a swift process for our users. Furthermore, we've successfully financed over 10,000 applications through our platform, demonstrating our commitment to providing accessible financial solutions.
Thank you for your understanding. If you have any further questions or concerns, please don't hesitate to reach out to us directly.
Best regards,
Kanda
Excellent service from start to finish…
Excellent service from start to finish windows are excellent thank you
1 February 2024
Terrible experian…
We had our application for finance accepted and signed for a electic wall box. A week later this was installed and everyone was please with the work and the service from Kanda. Fast forward a week or so after the installation, we were told to switch finance companies or pay the full amount to the installation company. A lot of pressure to have put on us during the Christmas period. Had acceptance back from the new company we have been forced to go to and they have moved the APR from 0% to 19.8%! As a customer I have not been treated fairly!
5 January 2024
Unprompted review
Reply from Kanda
Hey Joe, we're sorry about your experience. Unfortunately, it was not Kanda who enforced this change on yourself.
The lender behind your application had ceased working with Kanda and we therefore had no choice but to ask you to move to a new lender. Unfortunately, the new lender wasn't able to approve you for the same product which has caused this issue.
This is a highly unusual situation to have happened but I appreciate that it has negatively affected you.
Regards
Kanda
Easy to use and get credit sorted
Easy to use and get credit sorted. Had to pay deposit which can't really grumble at.
19 December 2023
AVOID LIKE THE PLAGUE
AVOID LIKE THE PLAGUE! From the get go the lack of communication is completely inconsistent, one minute they’ll answer the next you can’t get hold of them for a week!
Not only that, the power they hold you under, taking over a week to payout on jobs and holding payments because they couldn’t reach us on the phone for one day!
As a business I would not recommend them to my worst enemy, the implications they have on your company are detrimental and they know this however use it as a power-control mechanism.
13 December 2023
Unprompted review
Reply from Kanda
Hey Ellie
Although this review is fake I wanted to respond directly since Trustpilot won't remove it.
The company Ellie is referring to in her review has now gone out of business for acting fraudulently. Kanda held payments and kicked them off the platform to avoid harming customers which we did successfully.
All the best
Kanda
Simple straightforward procedure.
11 December 2023
Very nice follow up call to check…
Very nice follow up call to check everything was ok
7 December 2023
Quick and easy
20 November 2023
Quick & easy
Quick, easy process.
Clear communication.
A pleasure to deal with. Recommend!
23 November 2023
Professional team
16 November 2023
Very easy to deal with and very quick…
Very easy to deal with and very quick process indeed.
13 November 2023
Website easy to use
Once I got the website to work, it was fine! I think there was a breakdown between Kensington Windows and getting the correct offer (0% for 6 months) onto the application form
14 November 2023
Simple process
14 November 2023
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