GetintheMix Reviews 3,181

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, noting that products often arrive quickly and on time, sometimes even sooner than expected. Many consumers highlight the excellent communication, with updates provided via email and online accounts, and appreciate the helpful and friendly staff. The products themselves are generally well-regarded, arriving safely and as described. However, some customers also noted issues with delivery, including delays and damaged items. A few people experienced problems with incorrect or missing product components, such as power cables, and some reported difficulties with refunds for returned items. There were also instances where orders for next-day delivery were not fulfilled within the promised timeframe.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising quick dispatch and fast... See more

Product

Customers consistently note positive experiences with product. Many reviewers praise the good quality of the... See more

Service

Consumers find service to be positive, with many praising the excellent service, quick dispatch, and fast... See more

Order

Clients share ambiguous opinions on order experiences. While some reviewers praise quick ordering processes,... See more

Based on these reviews

Rated 5 out of 5 stars

Amazing customer service specially to Adam. He is a really good dealing with customer. I had issue with my equinox delivered late and damaged item as well but he managed to send me a replacement the n... See more

Rated 5 out of 5 stars

This is a great company to deal with, prices are very competitive and the service is first class. I placed my order on Monday and it arrived Wednesday with free shipping and delivery. Communication is... See more

Rated 5 out of 5 stars

Great service from getinthemix, website is easy to use, communication was great, they kept me informed the whole time. Decks were delivered quickly, and the price was decent too. Will use these guys... See more

Rated 5 out of 5 stars

I have purchased my controller with “Get in the mix” for one particular reason, ability to pay with Klarna. I also had a question so o called and gentleman picked up the phone straight away( no way no... See more


Company details

  1. Music Store

Written by the company

DJ equipment from GetintheMix.com. We are the UK's Premier dealer for all major DJ equipment brands. Established for over 30 years, we have built our reputation on unrivaled customer service and backup. Our Show rooms, the largest in Europe, showcase all the new products that a DJ will need. Our staff has an in-depth knowledge of our DJ equipment to help you choose the right kit for your needs. GetintheMix stocks a vast selection of equipment from every well-known manufacturer, meaning that you will find virtually every product you want under one roof. Buy your DJ Equipment online or in person. Web prices are available instore.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Next day delivery,

Next day delivery,, don’t even think I waited a full 24 hours,, good price, product perfect, will defo be shopping here again 👍🏽

2 March 2026
Rated 5 out of 5 stars

Amazing customer service specially to…

Amazing customer service specially to Adam. He is a really good dealing with customer. I had issue with my equinox delivered late and damaged item as well but he managed to send me a replacement the next day. Only the downside is I paid for my order for next working day delivery but I didn’t get my order in the next working day. Overall still happy with Adam the way he sort out the issue.

22 February 2026
Rated 5 out of 5 stars

Nice & Easy Process!

Quick ordering process and delivered, without fuss, the next day. Kept up to date with tracking numbers, email notifications and the like.

2 February 2026
Rated 5 out of 5 stars

Great

Easy order process and item arrived in good condition. Zero problems here 👍🏻

5 January 2026
Rated 5 out of 5 stars

Very good quality

Very excited, got delivered on time and proper packing, good communication, good quality, recommended very good choice, can trust them about product and condition, many thanks

7 January 2026
Rated 1 out of 5 stars

AVOID !!!!

I wanted a flight case with a main cable access. After researching and searching I found four models with spec information confirming main cable access. I couldn't find the specific information. So I thought it would be best to call around to get the information I needed.
First on the list was GET IN THE MIX. I spoke to someone who assured me that they would check even if they had to open up the box and someone would call me back. Two days later I made a second call. Different person this time. the man who answered the phone told me " No way do they make flight cases without main cable access as this would cause cable damage eventually".

He was right about the cable damage but wrong about flight cases made without a main cable access. He told me he would call a person at the distribution center to find out. He then came back and confirmed that the Magma Rane One flight case defiantly had a main cable access. I did explain I did not want the inconvenience of receiving the wrong item. Having no luck trying to get through to other suppIers I went with Get In The Mix.

I payed for next day delivery and I received the item a week later with no refund or so much as a phone call.

when the flight case arrived I immediately checked for the cable access and it was not there. it only had the cable access for the laptop, no main cable access.

I am really annoyed that Get In The Mix sold me a flight case knowing it had no cable access desperate for the sale, hoping that I would just keep it.

I ended up keeping it to see sell on as it was a headache dealing with Get In The Mix and receiving the flight case. I didn't want any more inconvenience, time wasting, lies and headaches.

So a big thanks to Get In The Mix for selling me a item I didn't want, even though I made the call to check before purchase.

I will never purchase anything from your store again. I would also advise people to be very cautious of purchasing anything from Get In The Mix

I do not want a reply from anyone from Get In The Mix either as there is no logical explanation for this drama show.

27 November 2025
Unprompted review
GetintheMix logo

Reply from GetintheMix

I've had a look in to this and I can see that the case was ordered on Tuesday evening the 28th November on next working day delivery. There are some notes about the cable access but on 2nd December we processed the order and a shipment from the distributor was organised the same day. DPD didn't deliver on time I do agree as it arrived on the 5th December.

From the Magma website it does say this.

"Customized to transport and protect the Rane One DJ-Controller. Crafted from 9 mm vinyl laminated plywood, sturdy aluminum profiles and heavy duty butterfly latches, it provides you with secure transport and workstation in one. Thanks to the integrated gliding laptop platform and the convenient cable access port, the setup is ready for action in no time at all."

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look