Income Marketplace Reviews 58

TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

I have been with Income for nearly two years now and overall my experience has been very good. I'm getting a great level of return on my investment and the process of adding funds has been extremely e... See more

Rated 5 out of 5 stars

Investing more and more with Income since last year. One of my favorite platforms, as I use over 20 different ones for risk mitigation. Good yields, no cash drag.

Rated 5 out of 5 stars

Iam registered at Income Marketplace since February 2022. What should i say, iam really happy. Its my biggest used P2P platform, reasons: Proper and reliable interest payments, Telegram chat with dire... See more

Rated 2 out of 5 stars

They offer many loans, but I still experience a huge cash drag. The app is terrible, forgets my auto invest strategies and you cannot view or sort by remaining term (which is the most important featur... See more

Company replied

Company details

  1. Investment Service

Written by the company

Income is a marketplace that enables investors to invest in loans from around the world. We are disrupting the market of investing in loans by novel use of technology and by implementing security features successfully used by institutional investors, which have not been available to retail investors. Safety of investments is the key to exponential growth and mass adoption of loans as the leading alternative asset class. Register now at getincome.com and start earning interest up to 14% p.a. on your investments. We encourage you to contact our Customer Service at hello@getincome.com before leaving a negative review. We’d love to help!


Contact info

4.1

Great

TrustScore 4 out of 5

58 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Proper interest rates, respectful interaction with investors

Iam registered at Income Marketplace since February 2022. What should i say, iam really happy. Its my biggest used P2P platform, reasons: Proper and reliable interest payments, Telegram chat with direct contact to CEO and other investors. Android app is also fine to make an "investment on the go", if required (not often). Yes, sometimes the app (and via browser) is slow. Tuesday and friday are buyback-Days (if i remember correctly), there its a bit slower. I check balance weekly, all fine. Thanks income, i will stay 😊

7 February 2025
Unprompted review
Rated 1 out of 5 stars

"Buyback initiated", lost money

"Buyback initiated" defaulted loans for 2+ years, my whole portfolio consisting of over 25 loans have been supposedly buyback initiated for over 2 years, these "secured" loans are supposed to be protected though buyback protection though income company but haven't seen any money returned from these loans for years, very misleading

30 January 2025
Unprompted review
Income Marketplace logo

Reply from Income Marketplace

Hi Michale! Please contact us at hello@getincome.com, and we’ll look into the issue. We really wish you’d contacted us first - we are always happy to help whenever it’s possible.

Rated 1 out of 5 stars

Terrible platform

Terrible platform - total nightmare with support and account issues! Joined with a referral link but never got my bonus. Support kept feeding me excuses about IT being "too busy" for 2+ months. Then they actually took away interest they already paid me and completely ignored my messages about it.

Sure, the support people are nice, but they're useless at fixing anything. Can't even handle basic stuff like bonuses, so what happens when real problems come up? Clearly can't trust them with my money. Look elsewhere unless you enjoy being ignored and having your earnings disappear!

20 November 2024
Unprompted review
Income Marketplace logo

Reply from Income Marketplace

Hi Philippe, thank you for your feedback!
We are sorry you've had an unpleasant experience with us. Currently, there are no pending requests about bonuses. We'd like to make it right with you, but we don't seem to see your emails about this matter.
Please get in touch with us at hello@getincome.com and we'll investigate this issue.

Rated 5 out of 5 stars

The platform is growing

The platform is growing, and so are my assets. The support is very responsive, and the Telegram chat is the best I’ve encountered in the industry. Transparency and a strong appetite for growth are what set Income apart from its competitors. I'm committed for the long term, and I hope you will be too.

7 November 2024
Unprompted review
Rated 2 out of 5 stars

Unclear Bonus explaination

Unclear Bonus explaination
I expected to receive as Bonus the 1% of my invested amount during the First 30 days.
But I received only half of what expected (+/-) due to the very unclear rule of weighted average.

On the positive note- the support lady is kind and honest.

10 October 2024
Unprompted review
Income Marketplace logo

Reply from Income Marketplace

Hi Giuseppe!
Thank you for your feedback! The bonus calculation method is explained on the page with the Refer a Friend campaign rules: https://getincome.com/invite

You’ve also been provided with a explanation of your bonus calculation via email. The bonus has been paid out in full in line with the campaign rules.

Rated 5 out of 5 stars

The best rates

The best rates, all works well. Support are very helpful and prompt. I'm a happy investor. there is no 2FA with the default signup method so would recommend using google auth.

Great app, could do with showing accrued interest amount also like the web page. Speaking of webpage from time to time it gets overloaded and prompts to retry - not an issue so far and has only held me up by 20 mins from accessing my account.

As to security of funds, only time will tell. They did have a loan originator that went bust which is concerning and I don't think they recouped 100%

10 July 2024
Unprompted review
Rated 2 out of 5 stars

Very often no available investment…

Very often no available investment opportunities

19 November 2023
Unprompted review
Income Marketplace logo

Reply from Income Marketplace

Hi Andreas!

Thank you for your feedback! Indeed, we had some problems with the loan supply for a short period of time. Nowadays, there are no such problems on the platform. We hope you enjoy your investment experience with us!

Rated 2 out of 5 stars

No bonus paid

bad experience for the following reason-

they didn't give me the bonus for joining via referral link.
On contacting support - support member says she can't get IT team to check it.. It's now more than 2 weeks from when I first contacted support, and 2 months from when I opened the account and still no bonus.
I ping them every few days but the answer is the same - IT support is too busy to solve my problem.
On the positive note- the support lady is kind and honest.

This bonus issue seems trivial so I wonder how they manage more serious challenges.

20 March 2023
Unprompted review
Income Marketplace logo

Reply from Income Marketplace

Hi Gregor!
We are sorry that the bonus payment has been delayed. As it has been mentioned in our emails to you, the functionality was broken and unfortunately it took us some time to find the root of the problem and fix the issue. The whole time we were in contact with you, despite the delays on IT side. The bonus has been successfully added to your account on 12th April 2023. We apologise for the delay and inconvenience caused. Even though the start wasn't the smoothest, we hope you've been enjoying your investing experience with us after the problem has been resolved.

Rated 5 out of 5 stars

My new favorite P2P service

I am using it for 2 months now. I had 3 service requests so far:

- I had an issue with my affiliate service bonus
- I was (for impatient reasons on my end) worried that I didn't receive any interest on a very early stage, which is completely remedied at this point since interest payouts on a regular and reliable basis
- There was a visual bug that falsely shows some of the funds to be in buyback process even though it's not (ergo, no actual problem, just a visual bug that will be fixed)

Overall, all my requests were answered promptly, friendly and very professionally. On top, and that's most important to me, the application works great!

I am very happy to have now focussed my P2P activities mostly to income!

16 November 2022
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. They took interest already paid from my account and when I contacted them there is no reply. They are trying to evade this issue.

24 October 2022
Unprompted review
Income Marketplace logo

Reply from Income Marketplace

Hello. Please contact us hello@getincome.com. Lately, we had some issues with receiving emails.

Additionally, we never take away earned interest, so your case definitely requires investigation.

Rated 5 out of 5 stars

Super helpful team

Super helpful team!

I was looking for another platform to invest on and bumped into Income marketplace. Team answers all the questions fast in their Telegram chat. The mobile app is also super simple to use, better than competition. Warm recommendation.

10 January 2022
Unprompted review
Rated 5 out of 5 stars

Good job, guys!

Had a technical problem with my account, but they were very fast to fix it and very pleasant to talk to. I can see that they are rooting for what they are doing. Keep up the good work, guys!

12 December 2021
Unprompted review
Rated 5 out of 5 stars

Simple, thorough, safe

Easy to understand, simple to use. Most of the info you could possibly need is up for analysis. Also, extremely interested in the additional security mechanisms and future developments.

7 December 2021
Unprompted review
Rated 5 out of 5 stars

Easy to use platform

Easy to use platform. Great customer service!
The app is the easiest way to make investments. 10/10 recommending to everyone who wants to start out with investing!

6 December 2021
Unprompted review
Rated 5 out of 5 stars

Good start!

Was using alternative platforms before. Income is a clear newcomer and needs some improvements in supply. I like the security features. Now looks pretty promising, keep going!

6 December 2021
Unprompted review
Rated 5 out of 5 stars

Olen sijoittanut lainoihin nyt pari…

Olen sijoittanut lainoihin nyt pari kuukautta tällä alustalla ja kaikki on toiminut kuten pitääkin. Suosittelen.

I’ve been investing on this platform for a few months and everything works as it should. Recommended.

4 December 2021
Unprompted review

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