FurLife™ Reviews 3,948

Furlife customer service went above and beyond
I accidently cut off the green pendent with scissors and they replaced it quickly so far my pets are doing okay with their pendants I would recommend trying them out and see if it works for your pets .

Furlife customer service was very responsive. There was two different issues with my order and they responded and took care of it right away. That is great customer service and will make me come back again when it's tome for the fur babies to get more products!

I sent an email including pictures of my issue receiving an email the same day as mine was sent stating a free replacement is being sent.
Thank you for your promptness JeAnne

Roy is very good at customer support

Can I just say for once, I am so happy with the outcome of this company and I had. Roy email me right back and made my request possible. I have never seen a company response so fast, So polite , so kind the list goes on and on. I made a silly little mistake and chose the wrong color so I emailed the company and Roy responded quickly and my request was granted. Thank you so much. It's been a pleasure working with this company. I will return and I will be telling all my friends. Again thank you

I ordered two of the fur lifes collars for my boxer because I like that it's all natural.I was suppose to get 40%off my order and was denied
I talked with Jeananne and Julia and they got me my 40% off.I really appreciate it living on partial social security.Thanks so much to you both.

My question was answered by Matt and I will be purchasing 3 collars. Live on a ranch and have many excursions in the woods with my animals. I am looking for an alternative to expensive chemicals. If this works as well as it is said to, I will be notifying family and friend and my 4H group. I am the test pilot.

Roy and Jeanne are the best! Took care of my concerns in a very timely manner and very happy they were willing to help! This company is the greatest!

Had an issue where the little pod came out of the tag and got lost within a few days so Mat and Julia from their support team asked me to send a picture of the issue and then replaced it as soon as they saw the picture. Great customer service.

Roy was a huge help with my questions! Quick polite response and detailed explanation. Great customer service! Thank you!

Your people make your company
Glisson, Mat, and Julia we’re very good representatives for you and speedy responses each time. I will continue to do business with your company because of these people and the way they reacted to my problem that sound good or not.

I accidentally ordered 2 tags instead of 2 collars and Roy made it so easy to correct.my mistake. I emailed them immediately and Roy got back to me right away to let me know the changes were made and the collars were on the way!

This is our 2nd year using Furlife for our dogs.

Honestly I have never dealt with a company with the level of customer service that FurLife provides. No matter who answered an email everyone was very helpful, and believe me my email was a bit messed up.
Jeanne was truly the best. She stuck with me until all was complete. I am a new customer of FurLife and thank you for all your help.

Julia was a great help! I ordered one furlife pendant. Looked at gmail and saw my order was for 2!! I worked on trying to get order changed to one,! Started around 10 am & worked til around 9 pm! They didn't answer my texts! I had ordered 3 early this year - no problem! 2 for son's pups & one for my pup. Thanks Julia - great job. Now all I have to do is figure out how to order just one for my grandson

Thank you Glisson for taking care of my incorrectly shipped product and replacing it promptly! Great customer service!!

Glisson was really helpful with a damaged package I received. They handled everything quickly, kept me updated, and made the whole process easy. I appreciate the support, great service overall!

Great product and customer service!

I ordered 3 when I got them on 1 the end was broken off. So I sent pictures requested a replacement. I got the replacement and one end was broken again. So over this

After reading the great reviews and hearing how well my daughter loved the product for her two German shepherd’s last year and not finding any ticks! She has over an acre wooded lot! I finally decided to give it a try! When placing the order I had some issues with discount codes and the order being placed. I did try canceling the order right away and sent an email to customer service. I also tried to call the phone number but no answer. This was a Sunday so figured I would hear something Monday. It did take until Tuesday but Julia was great and fixed everything for me and now I am just waiting on the product to arrive and will update how it works for my Golden’s!

Julia was quick to respond and resolve my issue. I’m a new customer and the hassle free resolution to my problem will definitely make me a repeat customer. Thank you so much!