Thank you for sharing your experience. First of all please accept our apologies for the situation you've faced, I wish we could help you, but it is not recommended to use any online service for cases with family violence (the name is not shown on review, so your privacy will not be affected). I will address each point you've mentioned.
1. Top Priority service. The forms were prepared within 30 minutes, as promised. There is a chance that the notification email was delivered later, we cannot control the email delivery timeframe, but we guarantee that the forms were uploaded on time.
2. Formatting. Yes, we had this problem and we are sorry for that. After the update forms were not designed to include big amounts of text from customer's answers and that was our fault. Everything has been fixed first thing in the morning (as we received your request after our business hours). As discussed via email the forms did not have typos and everything on the forms as per state's requirements and correct.
3. County specific form. We did prepare the whole packet, which is accepted in the whole state. However, some counties may require additional forms or have specific requirements. We did not refuse to help you with that, but you stated that family violence should be included, which we cannot do. First, our forms are supposed to simplify the process and in some states we do only no-fault divorce. Second, family violence is a serious issue and in most cases requires an attorney. We do recommend hiring a lawyer if family violence is an issue and needs to be included.
Again, I am sorry that we cannot help you with specific requirements.