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Brother Cosmetics Reviews 9

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TrustScore 2 out of 5

2.2

Cosmetics Industry
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Company details

  1. Cosmetics Industry

Written by the company

All natural, mission-driven haircare and skincare for men of colour. Its about time.

Contact info

2.2

Poor

TrustScore 2 out of 5

9 reviews

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1-star

No history of asking for reviews

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Rated 1 out of 5 stars

double ordered product

Somehow I double ordered a product on the brother cosmetic website within 1 minute of each other. I thought the order didn’t go through, so I clicked submit again and then I got two confirmation emails. I immediately emailed support and asked them to cancel the second order that was made by mistake. I never received a response. Six weeks later I still had no order. I called my credit card company and disputed the charge. I emailed the company again to say cancel my order. Today my order showed up in the mail. I tried to call them, no answer. Return policy -no returns. With shipping my two $15 products were $50! They shipped in two packages. Customer service is no existent. Don’t order from this company.

6 May 2025
Unprompted review
Rated 1 out of 5 stars

I made an order in early December

I made an order in early December. I never received shipping updates. I sent two emails. The first I asked for an update. I never heard back and sent a second asking for a refund and my order to be canceled. Two days later, I received an email saying my items shipped. The products were delivered today, but this was supposed to be a Christmas gift. Very frustrated that no one responded to my emails.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Everything Oil - it works!

Recently purchased the Everything Oil, it’s been the best beard product I’ve used. Easy application neutral sent and works perfect to soften my beard. No more complaints about prickly stubble! Awesome customer as well.

9 May 2022
Unprompted review

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