Snap Reviews 

35
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

The fabric they use is not good the seaming tear and totally useless after a wash in machine might aswel use as a rag cloth

Rated 1 out of 5 stars

It give me the wrong location to get my coach and I ended up not going on my journey! I even went to 2 coach stations and both said they didn’t the company Snap and my ticket wasn’t valid.

Company replied

Rated 3 out of 5 stars

It was simple and easy to book a journey. Unfortunately, the driver was delayed at the pickup due to an accident in London. It was over 1.5 hours late but they kept us informed of developments. Will t... See more

Company replied

Rated 5 out of 5 stars

Outstanding service from Oxford to Bristol and back (takes roughly 1 hour 15 minutes each way). Much better than the National Express which takes 3 hours to travel the same distance for a higher fare.... See more

Company replied

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Welcome to Sn-ap: Premier league coach travel, on‐demand. Our system matches people wanting to make similar trips with the top drivers and coaches from the the country's very best independent operators.


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1.5

Bad

TrustScore 1.5 out of 5

35 reviews

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1.5

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(35)

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Rated 5 out of 5 stars

Amazing company

Amazing company, always able to speak to someone and very professional

27 July 2020
Unprompted review
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Reply from Snap

Really appreciate that Sarah. Just to let you know, we've just relaunched after our lockdown hiatus, with covid-safe, socially distanced travel. So we look forward to having you on board again soon.

Rated 5 out of 5 stars

Great company

Cheap, very reliable. The coach tracking makes life simple. Drivers have been helpful and kind. Snap founder on the bus for random prize draw, he was friendly and made the ride interesting. Great experience!!

26 January 2020
Unprompted review
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Reply from Snap

Thank you Abbie for your feedback. We are glad to hear you had a good experience. Looking forward to seeing you on board again soon!

Rated 5 out of 5 stars

Brilliant!

We tried Snap for the first time as the trains during this time of year are always mad. Everything was really easy; the pickup points in Cardiff are convenient, the bus was comfy (and not busy at all), and we arrived in London more or less on time. Our tickets were also very cheap despite being purchased very last minute.

I would definitely travel with Snap again, and this is coming from someone who avoids the other two big coach companies like the plague!

28 December 2019
Unprompted review
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Reply from Snap

Thank you for your kind feedback Anna! We really appreciate it and hope to see you on board again very soon.

Rated 5 out of 5 stars

Outstanding service from Oxford to…

Outstanding service from Oxford to Bristol and back (takes roughly 1 hour 15 minutes each way). Much better than the National Express which takes 3 hours to travel the same distance for a higher fare. Even better then the train considering the price and ease of travel. Also, Snap drivers are very friendly and cordial. Coaches are well-maintained and the journey is very comfortable. I strongly recommend traveling by Snap coaches.

9 June 2019
Unprompted review
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Reply from Snap

Hi Subham. Thanks for your very kind review! We hope to see you on board again soon :)

Rated 5 out of 5 stars

Easy trip to London from Bristol

Easy trip to London from Bristol - driver was lovely and the bus was nice & spatious - not overbooked and packed like a train! No traffic at all (went at 10am) and very convenient drop off and pick up spots. Will be using snap again!

25 March 2019
Unprompted review
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Reply from Snap

Thanks, Anya! You can do all the surveys in the world but actually talking to the customer and having their unfiltered feedback is the best research you can ever do. We want to continuously improve, we want to find out what worked for the customer and what didn’t work.

Rated 5 out of 5 stars

Trip to and from Bristol was great

Trip to and from Bristol was great. Only slight blemish was that the chargers were not working on the coach heading back to London. Would bring a power bank just in case. Would 100% recommend.

4 March 2019
Unprompted review
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Reply from Snap

Thanks, Eloka! Hopefully all our partner operators will have the fully functional chargers on their coaches.

Rated 5 out of 5 stars

BIG improvement 2nd time round…

After a mixed initial experience with Snap I wanted to give them another chance and found their customer service exceptional there on after. Bodes well for a growing company and service!

1 March 2019
Unprompted review
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Reply from Snap

Thanks Ali! Really glad we were able to impress you second time around. We appreciate all your feedback and want too use it to help improve what we offer and give everyone a great travel experience.

Rated 5 out of 5 stars

Excellent journey

Excellent journey

Today, again we booked it from Birmingham to London return journey.

I must say, this is very good and economical journey for 2 of us.

Keep it up Snap.

3 February 2019
Unprompted review
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Reply from Snap

Thank you so much. Reviews are so important for a growing company like Snap.

Rated 5 out of 5 stars

Cheap, simple, on time

Cheap, on time and dropped off in central London.
Pick up on time and nicely back to Nottingham for estimated time.
Quiet coach journey to sleep or relax.
Will definitely be booking again!

21 January 2019
Unprompted review
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Reply from Snap

Thanks Laura. Look forward to seeing you on board again soon.

Rated 5 out of 5 stars

Great service!

Great service!! We were very happy with everything!! Our recommendation!!

5 January 2019
Unprompted review
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Reply from Snap

We're so glad you enjoyed the journey Lidija!

Rated 3 out of 5 stars

It was simple and easy to book a…

It was simple and easy to book a journey. Unfortunately, the driver was delayed at the pickup due to an accident in London. It was over 1.5 hours late but they kept us informed of developments. Will try again as it seemed that this was a one-off delay.

27 December 2018
Unprompted review
Snap logo

Reply from Snap

Hi there. We wondered if you had considered giving Snap another try in the near future? We'd love to have you on board again soon.

Rated 5 out of 5 stars

first SNAP coach journey

Its my first coach journey with SNAP .I was sceptical of the 9/10 rating on the website because the seats were the cheapest I had come across .I decided to give them a try as they were offering a free return trip .And can i just say ,this is the best coach journey of all time ;made extra special with coach driver Benson who went above and beyond my expectation. He was extremely hospitable ,comical and interactive .There are a variety of coach stops throughout Cardiff ,the coach itself was fairly comfortable ,the journey was quick .Forget nationalexpress and megabus ,SNAP coaches match or exceed them in all categories! I would definitely encourage anyone to try it and see for themselves .

14 December 2018
Unprompted review
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Reply from Snap

Hi Naomi. Thanks for your great review! We hope to be seeing you on board another Cardiff journey soon :)

Rated 5 out of 5 stars

This is a very simple system

This is a very simple system, just turn up and go! Travelled from St Pancras station and the instructions for finding the departure point were very clear,
Using a ticketless system, you can book on line and the driver will have your details on an iPAD or smart phone. Coach was very comfortable, not crowded and was pleased to discover a USB charger by the seat.

There are several drop off points in Bristol, and i went as far as Clifton Down station, which was handy as i was then able to access the rail network to travel on to Weston Super Mare.

The return journey was quick and I had the best seat at the front. There is an uber type system where you can track your coach on your phone if you aren't boarding at the starting point. This was reassuring. Thanks for the great price!

28 November 2018
Unprompted review
Snap logo

Reply from Snap

Thanks Sara!

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