Getartscrafts Reviews 188

I appreciate the professional and services.

I hope now I will get my refund.

These guys are more unethical than any company I have ever seen - if they are even a company and not just a sc#m... I buy from Temu a lot, so when I saw an add for Temu return crates being sold near me (Cape Town), I hopped on it.
I was disappointed to be redirected to their website after making payment, and then I realized what had happened. It was a small amount, so I did not give it much thought - until this month another, larger deduction went off of my account. Apparently I was not only falsely tricked into paying them money - but also falsely tricked into a subscription kind of thing that I can't even use as I am in South Africa.

So I email them requesting a full refund and for them to cancel any and all subscriptions I have with them - eventually they get back to me with the following:

"To help us improve our service, we would greatly appreciate it if you could leave feedback about your experience with the Escalation team. Your positive comments can help us enhance our team's performance.

Please follow these steps:

1. Open this Trustpilot link: (I had to remove their Trustpilot link as Trustpilot does not allow links)

2. Select the number of stars 4 or 5.

3. Write a good comment simply such as "Issue addressed," "Good service," or "Great communication." or any good comment towards my service and effort.

4. Submit your review using "Continue with Email" and follow the prompts.

5. Add your name and the code that Trustpilot will send to your email.

6. Submit the review.

We kindly ask you to avoid mentioning terms related to the refund to keep the focus on the service experience.

Once the review is submitted, please send us a screenshot to help us expedite the processing of your refund. The funds should be processed and received within 5-7 business days."

So they now promise me my refund only if I lie about their sly (at best) business practices and then only in 5-7 days (lets face it, I am never getting it back). I now know where all their 4 and 5 star reviews come from, and why they are so short and to the point, mentioning names - exactly what they asked me...

I have now had to cancel my card and report the transactions as fraud in an effort to stop them stealing more money and get my money back.

I want to make it clear again - up to the point where I was redirected to their website AFTER making payment - there was ZERO mention of them. I was under the impression I am buying a TEMU returns crate from my local hub, as it is cheaper than sending it back to China. Only AFTER they got my payment and details was I redirected to their website.

Kenny was very helpful and understanding of my situation and it was dealt with promptly.

They are good at communicating and they co operate

I did really appreciate a professional behaviour, a good empathy, an afficient reactivity, a willingness to solve the pending issues quickly. Many thanks in particular to Marshall team supervisor of getartscrafts.com

AVOID AT ALL COSTS.
I purchased an item from the tick tock shop and was unaware being send to an outside company.
This is a scam . I purchased through beauty Box on tick tock and ended up an ongoing payment. No help at all when contacted this company

Satisfied with the customer service. All the questions I had were answered very fast and they're nice and friendly.

Satisfied, thank you escalation team. My issue has been resolved.

Great experience with joe . I don’t feel any bad experience while talking with them.

Contact from Edith very pleased with support

I’m unable to purchase my order for some reason

The lady who phone me today were very helpful and friendly

It is a great experience so for, we appreciate your services

Thank you Emily for what you are doing for me

Thank you Emily for what you are doing for me

100% SCAM! Do not trust any good reviews they bought them out to boost rating! Taking money out of your account without your permission. I never shared my details with them or signed up for any membership, when questioned they said I didn't have to and my details have been transferred over to them from somewhere else! Reported as FRAUD and now in dispute through my Bank.

They provide a very good customer support with a great service. Queries and client issues are attended promptly by agents.

I just want to thank the team for the excellent service always keeping in touch with the customers and can. Always count on their feedback

Good customer service