Akko has been outstanding for me from beginning to end. Handling my claim was simple and fast, and everything was taken care of without any hassle. Their support team responded quickly, communicated c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve unfortunately had my tv broken twice by kids throwing toys. Don’t judge, some kids are very stubborn. I had a hiccup on my second claim and it was initially denied without asking for further clar... See more
I recently had to replace my iPhone due to a cellular issue, and Akko made the entire process incredibly smooth. The claim was handled quickly and efficiently, with no runaround or endless waiting. W... See more
Knowing that AKKO has my back is truly comforting. Life happens and sometimes we can’t prevent incidents, specially with a cellphone that’s something we carry everywhere! I wish deductibles were a bit... See more
Company details
Written by the company
AKKO is the highest rated Gadget Insurance Provider on Trustpilot! As well as ranked as a top choice for device protection by the likes of Investopedia, Benzina, Gadget Review, Android Central, and other publishers. AKKO protection offerings combine affordability with an unparalleled claims experience. Our offerings start with phone protection plans as low as $5/mo and more comprehensive protection with bundled plans at $15/mo to cover a phone + r a range of personal devices, from laptops, tablets, and smartwatches to headphones, photography gear, and recording equipment. Families can take advantage of our household device protection plans, beginning at $25/mo to cover ALL the devices in your phone, ensuring every gadget is safeguarded under one simple plan. Business and group plans are also available for covering cellphones, tablets, laptops/chromebooks, and more. Reach out for a quote! What sets AKKO apart in the industry is our commitment to a seamless claims process. Customers benefit from same and next-day repairs, backed by an extensive network of over 3,000+ repair shops across the U.S. This ensures quick and dependable service nationwide, making AKKO a leader in the device protection market. With AKKO, you get a flexible, affordable, and comprehensive protection plan for the digital age.
Contact info
San Francisco, United States
- +1 (415) 523-9233
- contact@getakko.com
- getakko.com
4.7
Excellent
719 reviews
Replied to 64% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice service with pocket friendly plan…
Nice service with pocket friendly plan price
25 August 2025
Unprompted review
i love akko
i love akko! i honestly save money with their program. i choose akko over insurance on any of my products.
23 August 2025
Unprompted review
Claim processed promptly.
1 August 2025
Unprompted review
Pixel 6 Cracked Screen
I found that using the AKKO Cell phone insurance app to correspond with AKKO was not very responsive but using the desk top browser had very good response chat times; sometimes almost immediately!
Once the necessary claims documentation was submitted, it was very quickly sent to my designated payment source!
This was our first claim with AKKO in the 3 yrs we have had them as cell phone insurance and will continue to use them!!!!!
10 August 2025
Unprompted review
Very good service and fast
7 August 2025
Unprompted review
The service is super affordable
The service is super affordable, the customer services very on top of it, and they are honest! I’ve loved having this in my go to for ensuring my favorite products.
1 April 2025
Unprompted review
It is a pretty easy claim process
It is a pretty easy claim process. Just be sure when you do the video to capture the Akko app open so they can see their device number. It was a very smooth and fast reimbursement.
3 August 2025
Unprompted review
I really like AKKO insurance
I really like AKKO insurance
They are always responsive to claims, and are very fair on their payouts.
15 July 2025
Unprompted review
Great customer service
Akko’s customer service is very courteous and responsive. I feel confident in having my devices protected through the everything plan I pay for. It was pretty easy to file a claim and get help.
27 July 2025
Unprompted review
Never again
First, there isn't anyone you can speak to, and the other modes of communication are woefully lacking in responsiveness. I have waited days to get a text response, and the response repeats a previous response or asks for additional documentation previously sent.
27 July 2025
Unprompted review
Reply from AKKO
Hi there Joel,
Thank you for taking the time to write your review here. We’re happy to report that this claim has been fully resolved with a waived deductible, and we would like to shed some insight on what happened to cause the delay and how we’re improving moving forward.
Upon reviewing your case, our team discovered that when your communication transitioned from our chat messenger to a text message, it was inadvertently routed to a test account that is not monitored by our live support team. As a result, your messages were not seen or responded to in a timely manner.
Our product and engineering teams are actively working on a solution to prevent this routing issue from recurring. While we know that doesn’t excuse the delay and frustration you experienced while we resolved your claim, we appreciate your feedback, which helps us enhance our service and ensure a smoother experience for our customers in the future.
Thank you.
BEWARE
BEWARE! DO NOT BUY PHONE INSURANCE FROM THIS COMPANY AS THEY'RE FRAUDS! THEY STOLE 4 YEARS WORTH OF MONEY FROM ME AND CANCELLED MY ACCOUNT JUST TO REJECT PAYOUT OF MY PHONE WHEN I NEEDED THEM TO REIMBURSE PHONE. THEY'RE SCAM ARTISTS TRYING TO COLLECT MONEY FROM YOU AND WILL NOT INSURE YOUR PHONE!!! WARNING!!!
23 July 2025
Unprompted review
Reply from AKKO
Hi Dj,
We wanted to take some time to provide some extra context for your claim. After an in-depth review of your account activity and submitted documentation, your plan was canceled due to a violation of our Terms and Conditions, section 4.10.
Specifically, during your recent theft claim, you provided the ID of an individual other than yourself and account information was changed during the review process in a way that conflicted with our policy. Our plans are designed to cover a single individual and their devices, and our support and claims processes rely on accurate and consistent account information. Customers may not use their account to cover another person’s item.
As a result, your protection plan was terminated in accordance with our membership agreement.
We understand that this decision may be frustrating, but AKKO has a responsibility to protect the integrity of our service and ensure fairness for all members. If you believe new information was overlooked, you're welcome to contact our support team for further review.
Thank you.
AKKO has my back
Knowing that AKKO has my back is truly comforting. Life happens and sometimes we can’t prevent incidents, specially with a cellphone that’s something we carry everywhere! I wish deductibles were a bit cheaper, but I’m absolutely happy with the help I’ve received from AKKO every time I needed.
19 July 2025
Unprompted review
Great company to have by your side
Great company to have by your side. They are detailed and to the point.
16 July 2025
Unprompted review
Quick and easy to make a claim
Quick and easy to make a claim, and amazing customer service in helping with a specific issue I had with my claim. Cannot fault the service I received!
19 July 2025
Unprompted review
Great experience!
The whole claim experience could not have been any easier. Would highly recommend Akko for price and great customer service!
14 July 2025
Unprompted review
Great communication!
Upsie has been great in dealing with my claim! They made the process super easy and seamless. Their instructions were clear and concise, and I highly recommend using this company!
13 July 2025
Unprompted review
Quick and easy
Quick and easy! My iPad was destroyed, and after filing a claim, since it was damaged beyond repair, they provided the option for a PayPal payout sent directly to my account to purchase a verified Amazon refurbished model at the current listed cost. I was then provided with a label to return the old device.
20 June 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.