After my original bad review (see below). This company has since made contact and rectified the problem. We have now received our completed order. The bears are so cute and great quality. The order... See more
Company replied
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Review summary
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I didnt get tracking link of my order, i cant get any informacion about my package, and i hasnt got response from getahug Order - #GH88142017 Btw i paid 20 dollars more to get faster shipping, is... See more
UPDATE: they did reach out to me and provided the tracking info. I eventually did get the package within the ETA and the bear looks just like in the ads. Order #GH88160290 I have not received my tr... See more
Company replied
Quick shipping and cute bear. It was as described and seems to be good quality. My daughter asked for this for Christmas and hoping she’ll be surprised. I did have a lot of problems accessing the webs... See more
Company details
Written by the company
At getahug, we believe that the power of joy should be shared, and what better way to do so than through our delightful range of jointed animals? Every stitch, every detail, and every choice of material is carefully considered to ensure that each of our creations carries the spirit of love, comfort, and the pure joy of being alive.
Contact info
United States
- service@getahug.co
- getahug.co
4.2
Great
380 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really cute bear very soft and cuddly
Really cute bear very soft and cuddly
2 July 2025
Unprompted review
Fake
A website that pretends to handcraft teddy bears is actually buying them from China for small amount. Don't be fooled. You can buy exact the same teddy on Temu in low price.
9 July 2025
Unprompted review
Reply from Getahug
Dear Sandra, at Getahug, we take great pride in offering high-quality, handcrafted teddy bears made with love and care. Each of our bears is meticulously crafted by our dedicated artisans to ensure uniqueness and premium quality. We’re sorry if this was not clear or if your experience fell short of your expectations. If the product you received has any quality problems, please feel free to contact us at email service@getahug.co and we will definitely provide a satisfactory solution.
I absolutely love this bear
I absolutely love this bear. The quality is so good! So cute!! And the outfits are just as cute!! I’m going to be ordering a white and black one soon!
29 March 2025
Unprompted review
Cuttest teddy bestie
Getahug is such a wholesome and thoughtful concept. It genuinely brings comfort and connection when you need it most. So grateful for what they’re creating. 💛
1 July 2025
Unprompted review
It honestly sucks that the only way I…
It honestly sucks that the only way I can get into any sort of contact with get a hug is by reviewing them on here. Before I update this review or my other review I will first have to receive my order on July 9th. I hate that I have to review again but it’s my only way of getting any response at all.
5 July 2025
Unprompted review
Reply from Getahug
Dear Lorie Dervil, I am truly sorry for the inconvenience you've experienced. We are always working hard to expedite the delivery of your package. We value your feedback and will use it to improve our services. We will strive to provide faster and better service.
Absolutely Adorable
The product is simply wonderful! The bear is so cute and well-made, and the little outfits fit perfectly, adding even more charm. It’s the kind of gift that instantly brings a smile. I absolutely love this bear! 🧸💖
25 June 2025
Unprompted review
Pretty Good
Got an issues & finally being solved. I’ll update the review soon after I’ve received my order.
23 June 2025
Unprompted review
Reply from Getahug
Dear Customer, I am truly sorry for the inconvenience you've experienced and for the delayed reply. If your problem has not been solved, please provide us with your order number here and we will provide you with a solution ASAP. Rest assured, we never shirk our responsibilities and we will do our best to help you. We will strive to provide faster and better service.
The Perfect Gift for Any Heart 🤍
The Getahug teddy bear is absolutely adorable. It’s incredibly soft, made with excellent quality, and every detail shows great care. It’s the perfect gift for any occasion and carries a unique sense of warmth and meaning. I highly recommend it to anyone looking for something truly special.
24 June 2025
Unprompted review
Getahug purple teddy bear
The box, the card & the purple teddy bear are very creative, very nice & very cute!! The outfits are very creative, very nice & very cute too!! 💌💌💌💌💌💌💌💌💌
2 March 2025
Unprompted review
Quality and price are excellent
Quality and price are excellent. Thanks to you, my relationship is going well, for more accessories.
24 June 2025
Unprompted review
I had no issues the first time i…
I had no issues the first time i ordered from them but for some reason it seems to be taking them ages to ship the 2 sets of clothes i ordered on the 13th june. Ive emailed and have had no reply .
Finally got a reply with tracking details for my order which finally arrived today
13 June 2025
Unprompted review
Reply from Getahug
Dear Sarah Brodie, we are sorry for the inconvenience. We have solved your problem via email, please check your email in time. If you need further assistance, please feel free to contact us. We value your feedback and will use it to improve our services. Thank you for bringing this to our attention and giving us the opportunity to make it right.
The bears are really unique
The bears are really unique. My grandchildren like them. They are made well, the outfits are so nice and made well also. There are a lot of outfits to choose from and variety.
16 June 2025
Unprompted review
The whole experience is perfect
The whole experience is perfect, whenever I had a problem with shipping they immediately helped!
13 June 2025
Unprompted review
Lovely experience and I love the bear!
7 June 2025
Unprompted review
Great service as always
Great service as always. Lovely bear and bow, great quality and arrived quickly.
Was kept up-to-date on progress of order.
24 May 2025
Unprompted review
Amazing
We have 2 bears, the small and the big one. They are very well made and the outfits are really well made! Fast shipping, precise and punctual tracking. All my daughter's friends would like one.
31 May 2025
Unprompted review
Super cute and good quality
I received these two teddy bears and I am not disappointed! In addition to being incredibly cute, they are super soft and of good quality. Buying on this site is worth it. I recommend it! Thank You
31 May 2025
Unprompted review
The mini-bear is of great quality and…
The mini-bear is of great quality and is as cute IRL as it is on screen. Now I want a big one!
15 May 2025
Unprompted review
The bear is precious
The bear is precious! I ordered some clothes and am anxiously awaiting them. I’m sure they will be adorable
25 May 2025
Unprompted review
Gorgeous
This store sells the most amazing Bears & outfit's. These bears are joint & so very soft, i just love them
17 April 2025
Unprompted review
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