Working with Lei Fernandez at Fleetsmarts was a game-changer. I was facing what felt like an impossible situation getting out of Hartford, but Lei made it happen smoothly and efficiently. From start t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As a new account of fleetsmart, I felt honored to have JONA guided me all the way for setting up payments. She’s articulate & knowledgeable of her job & patiently waiting until my concern is fully add... See more
Company replied
I called in to fleetsmarts customer service line because I was confused about the set up with new brokers. Christine was patient with me then explained the process so that I understood it clearly. Th... See more
Company replied
First of all, it's good to hear a live person answering instead of AI. Also, I didn't have to endure the auto recording that gives me 8~9 choices to choose from. Then to another 8~9 choices and repeat... See more
Company replied
Company details
Written by the company
Fleetsmarts is here to assist trucking carriers with getting on the road and staying on the road. We aim to assist small trucking companies with top tier fuel discounts at the major truck stops and also extremely low factoring rates to help money get into your bank quickly and efficiently to al low you to have the cash requirements to operate your business. Please reach out and let us know how we can best assist you.
Contact info
United States
- get.fleetsmarts.net
3.7
Average
358 reviews
Replied to 62% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Landon is good respectful person
25 April 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you for your feedback! We’re happy to hear that Landon’s respectful and professional service made a positive impression. If you ever need help with tracking payments, exploring our fuel cards, or any of Fleetsmarts’ other services, we’re always here to support you!
Reply from Get Fleetsmarts
Thank you for your feedback! We’re happy to hear that Jean did a great job. If you need any further assistance with our services, like fuel cards or load management, Fleetsmarts is here to provide continued support.
Christine was very kind
Christine was very kind. She explained my card and used very thorough ly
25 April 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you for sharing your experience! We're so glad to hear that Christine was kind and thorough in explaining your card. If you ever need assistance with tracking payments, exploring our fuel cards, or any other services Fleetsmarts offers, we’re always here to help!
Her service is very fast
I work with Jean
And she is giving really good service
Very professional and polite
She listens very well and try to fix problems as soon as possible.
Best person I work with Fleetsmart till now
25 April 2025
Unprompted review
Reply from Get Fleetsmarts
hank you so much for your kind words! Jean is indeed an asset, and we’re thrilled to hear she’s been so helpful and professional. If you ever need anything else, whether it's optimizing fuel planning or exploring instant payment options, Fleetsmarts offers a wide range of services that can make your operations even smoother. We’re always here to support you!
Lei has been a breath of fresh air…
Lei has been a breath of fresh air after dealing with an alternate factoring company! Has kept every promise made to me and my company! I recommend them above the Competition, Hands down!!!!
1 March 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you so much for the amazing feedback! We're glad to hear that Lei has been such a positive addition to your experience. At Fleetsmarts, we strive to provide exceptional service with every promise kept. If you ever need help with things like optimizing your fleet’s operations or accessing fast, credit lines, don’t hesitate to reach out. We’re always here to support you and ensure your business runs smoothly.
Landon was completely informative
Landon was completely informative. Gave all relevant information and was swift with the process
24 April 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you for the wonderful feedback! We’re so glad to hear that Landon was able to provide you with the information you needed and help streamline the process. At Fleetsmarts, we’re committed to making things as efficient and seamless as possible for you. If you ever need support with fleet management, fast payments, or other services, feel free to reach out—we’re always here to help!
Swin was an excellent experience on…
Swin was an excellent experience on helping me up load my rate con . Also helping me filter unworkable mc scam . Informed me to contact her when dealing with new mc'c n brokers
24 April 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you for the positive feedback! We're so glad Swin was able to guide you through the process and help filter out unworkable MC scams. At Fleetsmarts, we always prioritize making sure your experience is as smooth as possible. If you need further assistance with managing your loads, accessing instant payments, or filtering new MCs and brokers, feel free to reach out anytime. We're here to support you every step of the way!
Excelent company
This company is very helpful to me
Specially Nelly was always ready and helpfull
24 April 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you for your wonderful feedback! We're thrilled to hear that Nelly was able to provide such great support. At Fleetsmarts, we aim to make everything run as smoothly as possible for you. If you ever need help with anything from optimizing fuel plans to accessing fast payment options, we’re here for you. Feel free to reach out anytime!
Reply from Get Fleetsmarts
Thank you for the kind words! We’re glad Landon was able to provide quick and informative service. At Fleetsmarts, we aim to make everything as efficient as possible, from load management to instant payments. If you ever need more assistance with fleet operations or anything else, don’t hesitate to reach out. We’re always here to help!
Christine is very nice and knowledgeable
Christine is very nice and knowledgeable
24 April 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you for the great feedback! We’re glad to hear that Christine was both helpful and knowledgeable. At Fleetsmarts, we strive to provide excellent service, from managing your fleet to offering instant payment solutions. If you ever need assistance with anything else, don’t hesitate to reach out. We're here to make your operations easier and more efficient!
Jean is a very patient and…
Jean is a very patient and understanding customer service rep. She answers all your questions and is very helpful and insightful and it's always a pleasure working with her.
23 April 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you for sharing your wonderful feedback! We're so glad to hear that Jean has been able to assist you with patience, understanding, and valuable insights. It's always a pleasure to hear that our team is making a positive impact. If you ever need more assistance or have any questions, feel free to reach out. We're always here to help! 😊
Landon was easy to work with and great…
Landon was easy to work with and great customer service
23 April 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you for the kind words, Chucky! We’re glad to hear that Landon was easy to work with and provided great customer service. At Fleetsmarts, we strive to make your experience as smooth and efficient as possible. If you ever need help with anything from fuel planning to fast payments, don’t hesitate to reach out—we’re always here to assist you!
Reply from Get Fleetsmarts
Thank you for the fantastic feedback! We’re so happy to hear that Landon made your experience easy and enjoyable. At Fleetsmarts, we aim to keep things efficient for you, whether it’s with fast payments, fuel planning, or anything else. Feel free to reach out anytime—we’re always here to help!
Reply from Get Fleetsmarts
Thank you for your kind words! We’re glad to hear that she’s been so helpful and friendly. At Fleetsmarts, we’re always here to provide the support you need, whether it’s with fleet management or quick payment solutions. Feel free to reach out anytime—we’re here to help make things even easier for you!
Reply from Get Fleetsmarts
Thank you! We’re glad to hear that you’re happy with the service. If you ever need assistance with optimizing your fleet’s fuel planning or finding high-paying loads, Fleetsmarts is here to help with hassle-free credit lines, 24/7 support, and more. Let us know if you’d like to learn more!
Landon was a very nice and passionate…
Landon was a very nice and passionate person
22 April 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you so much for your kind words about Landon! We're thrilled to hear you had a great experience with him. He truly cares about the people he works with, and we'll be sure to pass along your feedback.
Very thankful I had Nelly to help take…
Very thankful I had Nelly to help take care of me and help me with Getting it up and going
22 April 2025
Unprompted review
Reply from Get Fleetsmarts
We’re so glad to hear Nelly was there for you! She’s passionate about helping people and making sure everything gets up and running smoothly. Thank you for sharing your experience — we’ll be sure to let her know how much you appreciated her support!
These 5 stars are for LANDON ONLY
These 5 stars are for LANDON ONLY.
He has good service. I wouldn't choose this as my factoring company unless I created my own revised contract.
Reply: Give me an LOR and and UCC Filing. You guys recourse way ahead of time and keep money hostage. Charge extra 5 percent if you don't use the fuel card. But the fuel was never loaded. I have to contact the brokers to get payment info, your job not mine. I have my own admin work to do. You guys Change contract terms without notification. You guys breach your contracts and do not care about your carriers! Can you release me? I would like that.
21 April 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you for your feedback. We’re glad to hear you received good service, and we appreciate your honesty about your preferences regarding contract terms. At Fleetsmarts, we’re always open to discussing options and addressing any concerns to ensure our clients feel confident and supported. If there’s anything specific you’d like to go over, we’d be happy to connect.
Very helpful and knowledgeable of…
Very helpful and knowledgeable of situation thanks agin Christine
21 April 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you so much for the great feedback! We’re happy to hear Christine was helpful and knowledgeable in assisting you. We’ll be sure to pass along your thanks — she’ll love hearing this!
Landon was very nice
Landon was very nice. He assisted me with getting setup as a dispatcher on my carriers account. I really appreciate his patience and kindness.
22 April 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you for sharing your experience! We’re so glad Landon was able to assist you in getting set up as a dispatcher and that his patience and kindness made the process smoother for you. We’ll be sure to pass along your kind words — it means a lot!
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