Gerner Energy
I moved to the area at the end of February, with enough oil in my tank to get me through the remainder of winter and spring. It was now the middle of summer, I decided it was time to find a company to handle my HVAC, furnace, and oil needs. Of the six companies that had sent me multiple mailings (Gerner sent only one, a 5x7 card, low key, no barrage of advertising, no hard sell, got my attention). I eventually narrowed my choices down to two companies: Gerner and another company. As I thought about what to ask each of them, I came up with one simple question: "Why should I hire your company?" Fair question, right? I asked both companies the exact same question and made it clear that I was considering them both. Gerner responded THAT SAME DAY, outlining its business philosophy and approach. I emailed them back, explained that I was still waiting to hear from the other company, and told them I would make my decision within 48 hours. So, I hired Gerner. Why? Because their approach sold me, they explained how they do business. It was explicit and straightforward. Over the next month, we worked out scheduling, a payment plan, and the other details. EVERY email was answered THE SAME DAY. And the other company? (not to mention it was Tevis) - Crickets. For a week and a half. And when Tevis finally decided to respond, did they answer my question? Nope. Instead, they asked, "What would you like to know?" Seriously?! How a company treats a potential customer BEFORE getting their business tells you a lot about how they'll treat you AFTER they get it. Gerner showed me why I should hire them. Tevis showed me why I shouldn't.