Germanos Reviews 64

The item ( I ordered for my company) never came, and after 40 days I still haven t got my money back.

We ordered a tv and it came broken. The order arrived 29thOctoher2025 and till today (17th April 2026) after too many e mails and phone calls, they still say they're sorry but never came to pick up the broken tv or, of course, done anything to replace it or give back the money

I have never written any negative reviews so far, but my experience with the Germanos e-shop has been extremely concerning and feels like a huge scam. I feel obliged to tell my story so future clients are careful.
I purchased a television for €1,099, which was defective from the beginning. Despite reporting the issue immediately, several days have passed without any resolution. During this time, I have received repeated assurances from customer support that were not fulfilled, leaving me without a functioning product and without clear information on when or how this situation will be resolved.
What is particularly alarming is the way this case has been handled. Communication has been unprofessional and, at times, dismissive. I was frequently interrupted and not allowed to fully explain the issue. At one point, a representative explicitly stated that the malfunctioning product was “not their responsibility” but that of a partner. From a customer perspective, this raises serious concerns about accountability and internal processes.
There has been no transparency regarding timelines, no proactive updates, and no clear ownership of the problem. As of now, I have paid the full amount and still do not have a working television or a confirmed resolution plan.
From a customer’s perspective, paying a significant amount of money and being left without a functioning product, clear communication, or accountability creates a highly concerning overall impression of how customer issues are handled.
I strongly urge others to carefully consider this experience before making a purchase and to ensure that clear after-sales support is guaranteed.

What are you telling them to all the customers about the papers and the guarantee are only scams, because the employees from Germanos shop (Rethymno city) are making what they want (or what that was learned, in order to avoid the word: "guarantee"). I was 1 1 day after the delivery, at 9.15 at the shop from where I took Sunday 28.12.2025(15.30) the order and the ladies from there refused me to receive and to send beck the pack, because the box was opened and...............'damaged" !!!!!. They had an contemp attitude and if is the Germanos attitude..................they have a big problem ! Is not a problem of money, is only a problem of attitude and respect for customer! I understand the shop position, but is not fair ! And, is against the laws! Shame on Germanos !
Bill 3172609098 23.12.2025
Update:Hello.
I sent the product, which don't work, back to Germanos shop from Rethymno and until now, I have no sign ! As I understand, they take the product, all my money and remain silents ! Good job !
Congratulations Germanos for this pure scam !
Nobody could't made it better ! The pure scam ! Germanos realized this !!!!!
It's been more than 5 months since I sent the product back to the store in Rethymno and since then I heard from Germanos only.....words: "wait". They took both the money and the product back. How can you call that? I call it pure scam ! Like a thief ! They took my product and didn't gave the money back. Exactly like pure thieves !
Order:o627853377s1
I sent them a message : Good morning !

What can you tell me about the order: o627853377s1, which was returned by ELTA Courier in 31.12.2025 / 09.00, with the number: NB520924935GR.
From 5 monthes, I have no money back and the Germanos shop took also my remote ordered. This is a Police case and a clear cort case, because Germanos took my product and also my money !
and nothing happened. Is a court clear case !
Until now, they sent me a lot of "explanations" for the delay of the refund, but the essential was: "wait" ! Until when. they didn't told me ! Important for the scam is that I have to wait. I've made complains and I am waiting ! Let's see if exist laws ! Or any company like them can scam us when they want !

Zero stars. This review is for the Germanos store in Agia Paraskevi.

They have been holding my phone Xiaomi Redmi hostage for over 60 days. The situation is a complete fraud:

I handed in the device for a warranty repair.

They arbitrarily denied the warranty coverage but proceeded to perform major hardware repairs (replacing the frame, sensor, and buttons) WITHOUT my written consent.

My Service Report has NO SIGNATURE in the "Cost Acceptance" field.

Now, they are extorting me, demanding €50.00 to return my property, even though I never approved any charge.

Since they repaired it without a cost estimate, they tacitly admitted it was a manufacturing defect. Demanding money after the fact is illegal under EU Consumer Law.

I ordered a smart watch 17th of December for Christmas unfortunately haven't received it yet too bad service 8 days delay and goes for 27th of December

Ta paidia einai oti xeirotero. To customer support einai oti xeirotero exw dei pote. Ekana paraggelia mia tileorasi stis 29/9 h opoia ekane 1 vdomada na erthei kai otan irthe itan ragismenh h othonh. Phra thlefwno gia na ginei allagh klp kai perimena panw apo 1 vdoamda gia na erthoun na tin paralavoun. Afou irthan na tin paralavoun eprepe kathe mera na pairnw thlefwno wste na vrw akrh. Otan mou eipan oti telika eftase pisw h thleorash anti na mou steiloun antikatastasi pou eipan oti prepei na perimenw na me kalesoun apo armodio tmima gia na ginei antikatastasi an exoun tin idia tileorasi klp. Otan zitisa epistrofi xrimatw anti na mou epistrepsoun ta xrimata mou eipan oti den ginetai epistrofi para mono antikatastasi klp, Sinera loipon exei perasei sxedon enas minas kai akoma den me exoun parei tilefwno gia na mou steiloun nea TV kai opote pairnw tilefwno mou lene ta idia akrivws pragmata. Makari na to kleisoun mia gia panta to mpourdelaki tous

DON'T TRY TO REGISTER ONLINE! THE MOBILE VERIFICATION CODE TOOK AGES TO BE DELIVERED! WHEN DELIVERED I HAD TO WRITE ONE BY ONE THE NUMBERS (NO COPY PASTE - STONE AGE). THE LOCATION FINDER NEVER WORKED! I HAD TO ALOCATE SO MUCH TIME. I REGRETED MILLION TIMES! WORSE ONLINE CUSTOMER EXPERIENCE EVER!!! STAY AWAY!!

Germanos in Kissamos is a brilliant shop with really knowledgable helpful staff.
They have great displays of their products .
Today I went in today to have the screen replaced on my Galaxy phone. Their techy expert Paniyotis expertly replaced the screen while I waited.
I do recommend this shop to many people and will continue to do so. They are a pleasure to deal with.

Don't trust them. They are frauds.

If I could give them 0 stars, I would. I ordered an iPhone 16 plus from their site as a gift to my mom, and I chose "pick-up from store (Mykonos)" because it's a pricey item that I want them to handle.

Basically, nothing was handled from their store, and the cold response I got from the woman on duty was that they are not liable if there is a delay and that it's the courier's fault.

I just left and stopped talking to her because it's obvious this person is not willing to help. Don't work in a customer service position if that's the kind of attitude you have, just lock yourself away in an office job that requires zero human interaction. I can get better communication from AI.

The embarrassing part for them is that when I called the main Germanos hotline, they informed me that there have been several tries from the courier to deliver the package, but no one was there and no one was answering their call as well. Just like the other reviews people left here, mentioning that no one answers.

I should have gotten my package by December 23, 2024 the latest, but I received it January 7, 2025.

I've been trying to get a solution for their incompetence but no one is willing to do anything. If it was for me, and not a gift, I'd rather slap them with a refund request.

I have proof of when I was supposed to receive it and when I actually received it.

Plus, screenshots of how long they take to answer on their main telephone number, it took them over half an hour to answer. And how they responded to my complaint through email showing they don't care.

Germanos, as a big business in Greece, I'm highly disappointed at your 0 effort for costumer satisfaction. I hope everyone stops supporting this kind of company and just go to the ones that actually care in giving good service, whether it's a small or big business.

BONUS: They made a mistake for calling me several times. At first I thought they want to redeem themselves somehow, but turns out they thought I ordered something and want to let me know it's on the way. I said, IMPOSSIBLE, I will never order again from Germanos after the terrible experience. I feel bad for the person they are unable to contact, Germanos does not know what they are doing.

Nightmare.I bought a watch and they sent me a boiler! They say that they will refund me after the watch, they mistakenly sent elsewhere, returns to their warehouse.As if it is my mistake.Im waiting for more than a month.
Worst experience ever had.

Absolutely a nightmare . After one month of returning a TV never opened , I am still waiting the money back . The answer is ..as soon it will be in our warehouse , you ll receive your money . ...after one month? Where is it ??? Maybe the courier is looking the European final with ????? Disaster

Have cancelled prepaid order on December 27th 2023 and have not received money (1200€) back yet,
after 2,5 months and 10 calls to their customer department. The worst experience from e-shop!

...but if you do,be sure that you will not cancel your order.In that case you will get your money back in about one months time!!!!!

I sent my father's phone to get fixed, they got back to me in 2 weeks and told me the motherboard is broken and it cost €160, so I took the phone back they charged me €5 just to look at it, then I sent it to a small shop amicro in kefalonia and they fixed it in 1 day for € 15, germanos are crooks z

Been trying to buy a few things for gifts and after adding them to the cart, you can do nothing further. Clicking view cart redirects to the homepage so effectively the e-shop is an expensive leaflet.

The only way to bypass this stupid website design is to use a VPN and connect to a server in Greece.
I'd give 10e to the designer of the site for the best idea of the year - What a dummy.