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Established in 1995 we are an independent family jewellers based in the heart of Uckfield. We are about exceptional customer service and excellence is at the forefront of everything we all do, and we are privileged to say that over the years our customers have become our friends. Being independent gives us complete control over everything we do. Not only do we have a stunning showroom where every product and brand has been carefully chosen and sourced by us, we are also fortunate to be able to offer a diverse range of services in house as well as within our associated studios. Having an investment in the studios allows us to have personal control of any project seeing it through every step of the way.
George Moss House, TN22 1QR, Uckfield, United Kingdom
4.2
11 reviews
No history of asking for reviews
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Replied to 100% of negative reviews
Typically takes over 1 month to reply
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I dropped off my watch for a new battery on the off chance it could be ready in time for my holiday in a weeks time. Rob said he would do his very best but no guarantee. To my amazement and delight he called me later that day to say it was ready for collection. What incredible service. 5 stars from me. I’ll never go anywhere else.
Good experience very friendly would highly recommend
Reply from George Moss Jewellers
Thank you for leaving us this review, it is very much appreciated and we look forward to seeing you again soon. Best regards
The George Moss Team.
They created beautiful pieces from jewellery I had inherited from close family which I shall cherish forever. I've been to other places where repairs were more expensive & inferior to repairs i have had done here. Which is why I don't bother going anywhere else. Love all of the staff as so friendly and most helpful and they clean my rings FOC whilst I'm there.
Reply from George Moss Jewellers
Thank you for taking the time to leave us this review . We are so glad you had such a great experience and look forward to seeing you again very soon.
Best regards
The George Moss Team.
George Moss is a great jewellers. My wife I got our wedding rings from them and I recently had a new watch strap fitted.
They are friendly, knowledgeable and professional.
Reply from George Moss Jewellers
Thank you for taking the time to share your feedback and write this review. It is much appreciated.
We are so happy that you were pleased with our service and look forward to seeing you again soon.
Best regards
The George Moss Team
Everyone was really helpful and efficient helping me with the gold jewellery from my mums estate
Reply from George Moss Jewellers
Thank you for your great feedback. It's always so lovely to hear that we are doing a good job, your feedback has been shared with the whole team.
We look forward to seeing you again soon.
Best regards
The George Moss Team
Beautifully presented shop and professional staff. With thanks especially to Tilly for all help and advise with our bespoke rings.
We have already returned several times for different purchases.
Reply from George Moss Jewellers
Thank you for leaving this review. We are so pleased you were happy with our service, and particularly from Tilly. We look forward to seeing you soon.
Best regards
The George Moss Team
This is a great place to shop, the staff are so friendly, and the store has a great range of products to suit all budgets. I’d highly recommend a visit
Reply from George Moss Jewellers
Thank you for leaving us a 5-star review. It's much appreciated, and we look forward to seeing you soon.
Best regards
The George Moss Team
Sold me some faulty jewellery he got very aggressive when we ask for our money back threw me a old age pensioner and my disabled wife out we paid 3000 pounds for a bracelet for my daughters 40th birthday present very nasty man this is not the first time he has done it avoid this shop he is a wide boy
Reply from George Moss Jewellers
Thank you for taking the time to share your experience. We are very sorry to hear that you and your wife felt upset during your visit — that is never how we want anyone to feel in our shop.
We take all feedback seriously, especially when a customer feels uncomfortable. As discussed with you at the time we would welcome the opportunity to resolve this issue with your bracelet and invite you to meet with us to discuss further.
Thank you SO MUCH to both Kelly and Phoebe for their advice, care and expertise. I recently bought the most amazing engagement ring from here and the service I received from start to finish was absolutely amazing. If I could give more than 5 stars I would do it, cannot fault either of them. They were even able to speed delivery up so it arrived before my holiday. Thank you both so much, I’ll not look anywhere else when it comes to jewellery needs in the future.
Reply from George Moss Jewellers
Thank you Adam, it was a pleasure to help and the ring was absolutely stunning. Please pop in again soon.
Best regards
Kelly Phoebe and The George Moss Team
After being a very good, loyal customer, having to be told to leave his shop after complaining about a tarnished gold bracelet was frankly insulting & rude! The owner needs to work on his customer relations. We will NOT be spending any more money at this establishment.
Reply from George Moss Jewellers
Dear Justine,
I would like to add some facts and history to the situation.
We have always been extremely accommodating to your needs. You purchased a watch from us that you decided afterwards that you did not like, despite there being absolutely no fault with the watch, without question, we exchanged the watch for you for a different watch.
Later down the line, you changed your mind about the watch again, for no other reason than you didn’t like it and again, without any hesitation, we exchanged it - despite there being no faults with the product. We worked with you to make sure you found something you loved, and you decided on a ring and a bracelet.
Regarding the specific situation you mentioned, this was the bracelet you exchanged the watch for. This is a yellow and white gold bracelet. The mixed colours were something you requested, as you wanted it to match your current jewellery.
Last week you brought the bracelet back to us complaining that it had discoloured and that it had turned white. I tried to explain, as politely as possible, that this could not happen (yellow gold can’t turn white) but as the bracelet did have white gold in it, what you may be seeing is the natural wear of the rhodium plating (slight tarnishing). As much as I tried to explain to you what you were stating could not occur, you would not accept my explanation and would not accept that the bracelet you bought was a white and yellow gold bracelet. You repeatedly tried to say that the bracelet had always been yellow, even though you requested a mixed-tone bracelet, and it is marked on your receipt.
To try and help the situation I offered to clean and polish the bracelet for you, I did all this for you while you waited and all at no charge. The bracelet came up immaculately and looked like new - the yellow and white gold shone through. You were still not satisfied. Not only this, but you also still continually challenged me on everything I said. I felt that no matter what I did or how much I tried to help you still were not satisfied. I even asked you what you wanted me to do, something which you didn’t have an answer for, as you were looking for confrontation and would not accept anything I was saying. I was not willing to exchange the item yet again as there was no fault with the bracelet, and it was sold as a yellow and white gold bracelet.
The whole team has always gone above and beyond to work with you and make sure you are happy. We have always been extremely fair and have always given you excellent customer service, but we can’t continue exchanging or refunding items where we are clearly not at fault.
I feel very strongly that given the facts and the history to the situation, this review has been written unfairly and politely ask you if you would remove it.
Best Regards,
Robert Suckling
After fifty years of marriage my wife's wedding ring had become too small. We went into George Moss Independent Family Jewellers in Uckfield to ask whether the ring could be enlarged and at what cost.
A day later the ring was ready for collection having been resized.
We are so grateful to Phoebe, Assistant Store Manager, for doing this for us - and free of charge too.
This is a really helpful and lovely jeweller we are more than happy to commend.
Reply from George Moss Jewellers
Thank you, its always a pleasure to be able to help.
We look forward to seeing you again soon.
Best regards
The George Moss Team
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