Delivery delayed by Fed Ex and floods. Packaging not sufficiently taped on bottom. Items could have fallen out. Product excellent and well priced
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good price. Prompt delivery. But no phone number and no response to emails. Don’t expect a personal service.
Company replied
Lived nearby for years but have never been into George Browns Chesham before. Went in for a mower earlier in the week, which wasn’t in stock, so was ordered and arrived 2 days later. The machine was... See more
Company replied
Prompt delivery, although the strimmer arrived poorly packed and missing a harness. However…the help from the support team was truly superb - prompt, helpful and going a step beyond to rectify the i... See more
Company replied
Company details
- Agricultural Product Wholesaler
- Agricultural Service
- Garden
- Grounds Maintenance Service
- Lawn Mower Repair Service
- Plant and Machinery Hire
Written by the company
Welcome to George Browns Ltd - specialists in Groundcare, Garden & Agricultural machinery and equipment for six generations. You can find out George Browns stores in five locations, covering Bedfordshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Leicestershire, Oxfordshire, Northamptonshire, North London, Warwickshire and West Midlands.
Contact info
Unit 5b, Grovebury Road, LU7 4SF, Leighton Buzzard, United Kingdom
- 01525 372062
- onlinestore@georgebrowns.co.uk
- georgebrowns.co.uk
4.3
Excellent
228 reviews
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This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Poor service
Took a Stihl leaf blower in as the carb needing looking at, 3 weeks later they called to say that they couldn't fix it and carbs for that model were not available anymore. Fair enough. I ordered a clone carb but when I went to install it I found that one of the fuel lines was trapped between the two halves of the case and the other had been ripped in two with the filter half at the bottom of the fuel tank. Both were fine when I handed it over. There was no way they could have tested the carb after they said they had cleaned it!. I called up to complain but they said there was nothing they could do as it was too late and I could have done it!
The moral of the story is that if you have to use them, check your equipment thoroughly before leaving the shop. Ideally go elsewhere for repairs.
16 June 2025
Unprompted review
Reply from George Browns
Thank you for your feedback, and we're genuinely sorry to hear about your recent experience with us. We completely understand your frustration, and we apologise for any inconvenience caused.
As a Kubota Gold and Gold Plus Approved dealership, we take pride in the standards of workmanship and service delivered through our workshops. What you've described falls short of both your expectations and our own, and we are investigating the matter internally to understand exactly what went wrong.
While we were unable to source the original part due to manufacturer availability, we absolutely understand your concern regarding the condition of the fuel lines upon return. We always aim to handle equipment with care, and we regret that this wasn’t your experience.
Mountfield Electress 30Li
New lawn mower delivered safe and sound and working beautifully. Just the job
5 June 2025
Reply from George Browns
Thank you for your kind words
Trusted company for garden machinery.
Good price for what I was purchasing a petrol strimmer.Fast delivery but parts wasnt included with the kit however a phone call I made rectified and I gained and fixed the problem.
29 May 2025
Reply from George Browns
Thank you for your kind words
Reply from George Browns
Thank you for your kind words
Reply from George Browns
Thank you for your kind words
Brush cutter purchase
Great range of machines, very helpful staff and great offers.Very prompt with delivery and on time.
28 April 2025
Reply from George Browns
Thank you for your kind words
Fast delivery pressure wash works great…
Fast delivery pressure wash works great thank you
22 May 2025
Reply from George Browns
Thank you for your kind words
Happy customer
I rang to discuss my purchase and the people I spoke to were very helpful. My order was delivered promptly and I am pleased with my purchase. The price was very good and I would happily use this firm again.
23 May 2025
Reply from George Browns
Thank you for your kind words
Online order for very competive priced…
Online order for very competive priced item, contacted customer service by phone to increase the order, all done very quickly with item arriving next day.
6 May 2025
Reply from George Browns
Thank you for your kind words. We hope you love it
Reply from George Browns
Thank you for your kind words
Courteous and helpful staff
The staff was very helpful in discussing our requirements. The mower that we purchased was prepared and reserved for us to collect at a time suitable for us. We have been using the machine since getting it and is perfect for our current need.
24 April 2025
Reply from George Browns
Thank you for your kind words. We hope you love your machine!
Haven't even had it a week and the…
Haven't even had it a week and the wheel fell off can't put it back on as no idea where the nut went for it. I have emailed but no reply not happy
28 April 2025
Amazing hedge cuttters glide through…
Amazing hedge cuttters glide through high bushes very smoothly very easy to handle I’d recommend them to anyone best paid I’ve had by far
25 April 2025
Reply from George Browns
Thank you for your kind words
Delivered but wouldn't trust.
Bought online. Best price paid for the Stihl FS55 but didn't receive the head mentioned in the description. Delivery was £7.99 which I thought was expensive for standard delivery but did dispatch quickly. No communication from company although I sent a couple of emails. Hoping the brush cutter doesn't have any issues.
23 April 2025
Reply from George Browns
I'm sorry you had this experience. We have changed the information on the listing to reflect the new FS55 kits.
Enjoy your new strimmer
Reply from George Browns
Thank you for your kind feedback
Reply from George Browns
Thank you for the kind words
Reply from George Browns
Thank you for your kind words
First class service
First class service, the goods arrived quickly and were as described.
26 March 2025
Reply from George Browns
Thank you for your kind words
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