George at Asda Reviews 3,642

I have had a number of bad experiences with George at Asda. Wrong things sent etc and having to chase up refunds four times. On this occasion I ordered a number of items for Christmas and returned a few only to find I was refunded for the items I kept not the things I returned. There was a price difference and despite chasing it up Asda still owe me money. They can keep it - I will not shop with them again. Every time you order from them you need to cross your fingers and hope for the best - no one needs that.

There is no product to review because the order was never delivered.

The shop deliberately chose Yodel, a courier with a well-known reputation for failed deliveries, and unsurprisingly the parcel was marked as “attempted delivery” multiple times while I was at home. No knock. No buzzer. No card. Just blatant lies in the tracking system.

Customer service was just as bad. Outsourced, robotic, and completely incapable of understanding a simple address or taking responsibility for anything. I was repeatedly told the delivery would happen. It didn’t. Over and over again.

This whole experience screams cost-cutting at the customer’s expense. Saving a couple of pounds by using Yodel and outsourcing customer service results in exactly this: stress, wasted time, and no delivery.

At this point, the only acceptable resolution is to resend the order using a competent courier that actually delivers parcels instead of pretending to. Until then, I cannot recommend this shop to anyone who expects to receive what they pay for.

WOW so unprofessional now - calls cut off, advisors at parties as call centresin india , very loud, very unprofessional. Took 8 calls to get through to a decent person doing their job.

Part of my order has been stolen by Yodel - Asda have just lost me as a customer! I paid extra for a decent courier - then 1 part gets split off to Yodel - just why!

George home is a joke, they are giving faulty toddler beds to charity's for people with low incomes and because the Charity's don't give you the order number you can't return it now u will never shop as ASDA ever again

Ordered on the 20/12 told to collect on 27/12 after 5 but it's still saying on the way and been like that since the 24/12 contacted them through Facebook was told to give it a few more days which I have so it's probably lost it's the 3rd time my order has been lost,now I'm going to have to ring and wait for a refund.

This year every time I've returned a George order to store following the correct process I have had to chase up my refunds. This is the 6th time now and I'm absolutely sick of it. How many people have forgotten that they weren't repaid?? Lesson well and truly learnt will be avoiding buying anything more from Asda George. Sizing so variable so never get what you expect. Keeping refunds must add nicely to their profits.

Ordered Pokemon tins, had clearly been opened already as items were missing from inside.

Worst customer service I have ever experienced. I am still waiting for part of my order to arrive. The chat agents are extremely rude, and when I waited on the phone, they told me no managers were available. I was promised a callback, but no one ever called. I have filmed my entire experience and will be posting it online.

My first and last time shopping ordering something from George. Ordered for click and collect by 27/12 at 5pm. No notification that it would be late, delayed or anything. After me contacting them I was told they are a little busy so give it another couple of days. I am sure ASDA should har learned stock management and logistics by now. I would not have ordered it for the time I did if I did’t need it then. Stick with Amazon, at least they deliver mostly on time!

Absolutely disgusting. I placed a near £180 order. It was left outside by DPD. Contacted Asda who said they’d get back to me. They didn’t. Raised a dispute at the bank but Asda are having none of it. So I’m out of pocket, without goods, and what? That’s it then? Won’t ever use again. And I’ll continue finding how I fight this because this is incredibly unfair. I never received the goods

Every time I Order from George I get Bad experience. This was my last time. I will never make another purchase with George Asda again.

My ribbed top came with a tear and was sticking out of the parcel package when handing over to me by the EVRI courier, they shouldn't put Hangers in.

Also every parcel bag comes scrunched up wrinkled and is large oversized plastic bag with only 3 small tops inside. Such a horrible material
There is always a tear where somebody has peeked inside.

Never ordering again. Even Matalan is better.

Ordered two dinner sets for Christmas and both sets were damaged. One set chipped and one set having 4 items broken. Upon contacting ASDA I was offered a refund of 15% for ONE set (when BOTH were damaged) and a £4 voucher (Needless to say I won't be using this voucher with the care they took with my packages..). When saying this was unfair I was told that this was sufficient (£2.70 refund and a £4 voucher I have to spend with them for a quarter of my dinner set broken). I am disappointed to say the least and think the service is terrible to be honest. I had said I was happy to accept a partial refund just a fair one which I have not received.. won't be using ASDA again and will be telling others not to.

Lucy in customer service just rude, arrogant , obnoxious and condescending.
Looks like you've moved your call centre abroad and with it you've removed all elements of basic decency, efficiency and anything verging on customer service.

Appalling. Ordered a onesie to store. Had to ask for a humam to bring it by using a machine which didnt accept the bar code. Staff gave me onesie which I opened to check immediately. It had a massive hole. RETURNED it immediately with staff member usong machine for me. Was given the receipt.
No refund arrived over a week later and George saying return receipt not valid. Honestly will never use again.
Money appears to be lost.

Click and collect items were incorrect. One of the items was clearly a used item.

Attempting to resolve the issue with their call centre is a nightmare. Waited half an hour to be disconnected after giving my order number to someone who barely spoke any English.

Won't be bothering in future

They fail to deliver my packet to the shop.on time!!!! I will.be out of uk and won't be able.tp.pick it up!! Shame!!!!!!

Ordered Xmas gifts and wrong items sent to myself . Spoke to George on the phone who refused to send out the correct order until wrong items were sent back . Sent items back and called them as I was instructed to do , they then said refund only which can take up to 14 days . Out of pocket and no gifts . Was also denied to speak to a Manager

having read all the negative reviews about asda on line purchase of clothing I'm sad to say I totally agree that their service is so bad its a wonder they are still in business selling other items than food.

I bought 6 pairs of jeans in one order,
they were too small so I tried to do an on line return of one parcel but unfortunately it came back as only one pair of jeans to return, so I had to do it again for 5 pairs to return.
went to the store and there was a kind assistant who helped me with the two returns for which I got two separate return tickets for but ada only refunded the one pair instead of the other 5 pairs !!!

Well, after being online for feels what like at least an hour, choosing stuff for my basket, I goes to check out using the guest checkout option, but that keeps taking me straight back to register or sign in, so I go back to my basket and go back to guest checkout, and all that's doing, over and over again, is making me sign in or create an account. I don't wanna create an account. I don't because I'm fed up with all the spam I get from people, and if I have to accept your terms and conditions, it usually means getting untold email and I don't want that. I just wanna guest checkout, but the your website is not letting me check out. It's giving me the option to guest checkout, but when I tap on it, it just takes me back into the signing page...again! So, I haven't been able to purchase anything this evening, and you've wasted a good hour of my time. Thanks for nothing.
Why don't you have your website up ans running and actually usable!

I ordered a click and collect from Wrekin retail store, On arrival I clicked the link in my email that said I'm here so the store associate can scan the qr code at the collection point, I received my parcel once qr code scanned in less than a minute even tho it's Christmas season. Experience was great very friendly welcoming staff. Also parking spaces available I was able to park near store. I Would recommend this store for click and collect anytime. A*******