George at Asda Reviews 3,642

Not only useless customer services but liars. Two "agents" promised to call me back and of course didn't. I would love to know if the owners/directors know what a shambles their company is in the UK? I am still trying to find a way to contact them. It is such a popular store and I have shopped there a lot, but I refuse to be treated as badly as they have and lied to.

What a shame! I have always liked GEORGE at ASDA and used them a lot both in store and on line. However, NEVER again (I mean it this time!) They are a complete SHAMBLES I placed an order with them for click and collect at the Brotherhood Store in Peterborough and went to collect it this morning to find the store closed for refurbishment and not reopening until 12 March!! This parcel contains a birthday present needed for Wednesday!
I called Customer Services to find out where my parcel was. They have taken my money but not provided the goods . The person I called did not know the store was closed! What??????
I was then told the store was accepting orders so perhaps I should go there again and check.
2 x phone calls, agents not listening, apologising but not doing anything, not believing the store is closed when I have told them it is because I have been there, and they haven't. Not allowing me to speak to a manager, not giving me the email address to contact head office.
A dreadful way to run a business and customer services. As much as the children's clothes are such good value I would rather pay more and get the service I deserve. NEVER EVER again George at Asda! You are a Sh*t show and the other reviews on here show that!

item never showed up :( Customer service unable to tell me where it is. Awful service especially as i was the one who had to chase them.

Is it too much to ask to have this company actually put your items into packaging before they send them? I bought a duvet and yes it's in it's package but surely it needs to be protected in another outer bag of some sort? It arrived burst, of course. I'll never buy from here again. Tracking is useless and so is customer support. I see all the other reviews are 1 star, well done Asda.

Just phoned their call centre in goodness only knows where, about two parcels missing again! she said it says on her system they are on their way as it has for days she then said ring again tomorrow baring in mind they don't have a phone number on their site you have to Google it what usually happens is weeks go then they cancel your order as it's missing and give you no explanation.

Wow! Asda basically stealing money from customers.

They took my order, received the payment and then just never sent it.

There is no email or chat function and the phone number just rings out. Not even a queueing system.

So there's no way to contact them. They just get to keep my money!

Same as everyone else. Awaiting a refund for over 2 months, despite regular contact. Customer service representatives demonstrate no accountability.

3rd time calling today for my refund owed for damaged goods that never even arrived and for the one item that was delivered third time that I've arranged collection for that as it doesn't get collected so I have to wait until item is returned to get a refund on that item ...oh and then wait for up to 14 days. Ridiculous

paid extra for next day delivery now evri are telling me it could be tuesday or wednesday maybe which is 2/3 days not next day so what was the point of me paying extra also evri they use just dumped my parcel last time in hallway of block flats parcel went missing it states on my email from george parcels delivered 23rd so i think refund i paid extra next day delivery should be returned 161847731 so after complaint they refunded delivery but i am still sat not knowing when my order will arrive one from evri who are still saying today and other yodel not very good service now sat waiting almost 3 hrs over time given still not arrived from yodel

Different item received and return process is so rude they don't even collect it from you

I was sent a mirror in a bag and inevitably it arrived smashed. I contacted customer services, asked by Sikelelwa to respond with photos. I did so, and never heard back. I emailed again and got silence. It's been two months!

I ordered a kitchen bin nearly two weeks ago which was due to be delivered in 3 days. First delivery was “delayed”, as was th second delivery nearly a week later. No explanation given, and I still don’t have my bin. Extremely frustrating

Disgraceful service BEWARE OF TRYING TO GET A REFUND. Orders 2 items and one of the items I received was completely different to what I ordered so I returned both items and requested a refund. After two phone calls ( waiting forever to be answered ) and three weeks later STILL NO REFUND. Absolutely disgraceful service and I will never order again from Asda . PLEASE BE AWARE ALL CUSTOMERS WHEN ORDERING FROM ASDA . You might not get your money back .

Item was left out in rain late at night on an Ind Est. It was open, most parts missing and address label for another person so clearly a return. Courier was sent to collect but said we were closed. Provided CCTV of driver just standing looking at our door and not opening it! Came back next day to collect. I asked for refund as I was not impressed with service. But was told I had to have replacement. Went back and forth, being told by three people that parcel could not be stopped. But then I was refunded but not the postage. Had to go back again and seek refund for postage. The service is very low standard. Impossible to get to a higher level or call. Sad to say would never shop with ASDA again,

Purchased a pair of men's joggers that developed holes after a few times of use. I was refused replacement when I went into store as I didn't have the original receipt, despite showing the transaction on my banking app. Will not purchase joggers from then again as the quality has dramatically gone down.

I ordered 6 items from George Asda and two separate packages were dispatched. The first package was 'damaged in transit' and 2 items were returned to sender and a refund issued.

The remaining 4 items arrived around a week after ordering. I could hear the shattered glass as the box was being passed over to me.

I had the choice of either rejecting the whole package or accepting it. Stupidly, I accepted assuming it would be hassle free to return anything that was damaged. Nothing was wrapped, just loose items in a large box. It turns out another 2 items out of the 4 remaining were broken.

Hassle free returns? How stupid of me! The returns policy is painful awkward, I was left with two glass items that had shattered into shards and my options were to literally have a courier collect them or return them to store to get a refund. I took them to store and handed them in at customer service due to the glass.

To top it off, a week has passed and they've claimed to have processed my refund yet I've only received a refund for one of the items.

Asda have gone down the pan, don't order from them, it's not worth the headache.

Item never arrived, was passed about for over two weeks before receiving a part refund.

They told me that, as I had 'used' my £10 evoucher in part payment, that I had lost it!!

Never again will I use this company, in my opinion they are nothing more than scammers.

Ordered size 14 trousers size 18 was sent, I then ordered a dress when I opened my parcel they had sent a jumper. Diabolical in this day and age that asda george cannot get a simple order correct.

Customer service very bad, will never buy from George online again. Sent several emails with no response. Eventually made a complaint which was not acknowledged. Cannot believe for such a big organisation that they find this type of service acceptable.

When order was delivered the completely wrong item was inside. I order a coat i received a pack of childrens underwear. Rang customer services they sent courier to collect underwear and assured me that replacement coat would be delivered, this never arrived. Rang again, told was out of stock and would receive a refund. After several further telephone calls to customer service I am still waiting. Non-existent customer service. They take your money but you are unable to obtain a refund when they fail to deliver!!!!!

The most excruciating purchasing process ever when using their website. It’s constantly crashes when you’re browsing the items and takes you back to the top of the page.
It NEVER lets me check out and usually crashes at the payment screen then I refresh and try again and it says card payments unavailable. They must loose so much money from their 💩 website.