Genwell Reviews 

26
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TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

As an NHS GP I am regularly asked my opinion on which weight loss services are best for my patients. The quality of care Genwell provides stands out from the crowd and I would have no problem recommen... See more

Company replied

Rated 5 out of 5 stars

The level of support from Genwell is unparalleled. As someone who has a lot of questions and likes to speak to a real person rather than an AI bot, I can't recommend them enough. I couldn't believe th... See more

Company replied

Rated 5 out of 5 stars

I’m really happy with the service Genwell is providing. The clinicians really want to make sure you are comfortable with the treatment and Milla , my coach helps me implement sustainable good habits.... See more

Company replied

Rated 5 out of 5 stars

I’m a consultant in the NHS but despite my medical background I received a thorough and reassuring review from Genwell’s expert team. My BMI was only moderately high, but with early signs of raised bl... See more

Company replied

Company details

  1. Specialized Clinic

Written by the company

Weight loss is rarely just about weight. That’s why the Genwell team created a different kind of weight care, one that looks at the whole person, not just the number on the scales. We saw too many people navigating weight gain alongside hormonal changes, insulin resistance, long-term health conditions and repeated cycles of weight regain. We also saw people using weight loss medication without the ongoing support needed to manage side effects and protect their health as they lose weight. So, we built Genwell around a simple idea: weight care should care for more than your weight. Our approach combines personalised treatment with dedicated GP oversight and ongoing support from registered nutritionists. Where medication is right for you, it forms part of a personalised care plan — not the whole plan. And because our care is doctor-led, we can look beyond BMI alone and support people with more complex health needs. While weight loss may be where the journey starts, our ambition goes further. By combining medical expertise, nutrition, behaviour change and ongoing support, we help people improve their metabolic health, feel better and build the foundations for a healthier future. Because the best weight care should change more than the number on the scales.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

26 reviews

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4.7

All reviews

(26)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend (from consultant medic)

I’m a consultant in the NHS but despite my medical background I received a thorough and reassuring review from Genwell’s expert team. My BMI was only moderately high, but with early signs of raised blood pressure and cholesterol I was very keen to bring down my weight, and more importantly generally get healthy again. The support I received through Genwell’s team was fantastic. I was reassured of the many potential benefits of starting these meds. In 3 months I was able to turn my health around - it’s been totally transformative for me. This would not have been possible through a GP or online pharmacy. I certainly wouldn’t have known if it was appropriate, which medication to choose, and in which areas to focus my diet and exercise. I’ve now been able to stop the medication but I know I have Genwell’s support if I ever need it. Their holistic approach makes them a very unique team, and I strongly recommend their services.

1 September 2026
Unprompted review
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Reply from Genwell

Thank you so much for your lovely feedback. It means even more knowing you’re a fellow NHS consultant as well as a Genwell customer and that you’ve genuinely loved the experience. Your support means a huge amount to the whole team.

Rated 5 out of 5 stars

Professional and evidence based

Professional and evidence based. Caring and with the person at the heart of it all. Highly recommend!

19 September 2026
Unprompted review
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Reply from Genwell

We’re so pleased to hear this and really appreciate you taking the time to leave us a review.

Rated 5 out of 5 stars

Metabolic Health Experts

Experience has been very good so far. The team are experts in metabolic health .

17 September 2026
Unprompted review
Genwell logo

Reply from Genwell

We’re so pleased to hear you’ve had such a positive experience. Thank you for taking the time to share it.

Rated 5 out of 5 stars

This has been truly transformational

This has been truly transformational. I’m in a better place mentally and physically because of the support of Genwell, and couldn’t recommend this more highly to people.

5 August 2026
Unprompted review
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Reply from Genwell

This is wonderful to hear. Thank you for choosing Genwell and for sharing your experience.

Rated 5 out of 5 stars

Change provider to Genwell now!

I changed provider as I heard that Genwell gave 1:1 support from a GP and Nutritionist and my previous provider did not offer that service. I am so glad I did because my experience has been far more personalised and it has helped me explore my relationship with food. The introductory discount also helped :) I would fully recommend Genwell to anyone looking for a reputable company to help them on their weight loss journey.

8 August 2026
Unprompted review
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Reply from Genwell

So lovely to read this. We’re really pleased Genwell has made a positive difference for you.

Rated 5 out of 5 stars

Great holistic care

As a NHS GP I think it is so important to have holistic care with dedicated clinical support. Genwell has been designed to provide this and I am proud to support their work

19 September 2026
Unprompted review
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Reply from Genwell

Thank you so much for your support. Hearing this from a fellow UK GP means a great deal to the whole Genwell team.

Rated 5 out of 5 stars

I would recommend

As an NHS GP I am regularly asked my opinion on which weight loss services are best for my patients. The quality of care Genwell provides stands out from the crowd and I would have no problem recommending them. They also have invested a significant amount of effort and time into educating clinicians into the emerging world of weight loss holistic care.

12 September 2026
Unprompted review
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Reply from Genwell

Thank you so much for your support. Hearing this from a fellow UK GP means a great deal to the whole Genwell team.

Rated 5 out of 5 stars

Excellent weight loss service

As a GP, I have looked at several metabolic health platforms and Genwell stands out. It is genuinely doctor-led, and the collaboration between clinicians and nutritionists ensures patients receive comprehensive care rather than a quick fix. Due to their excellent clinical standards, I have already begun signposting my own patients here. I recommend them without hesitation.

18 September 2026
Unprompted review
Genwell logo

Reply from Genwell

Thank you so much for your support. Hearing this from a fellow UK GP means a great deal to the whole Genwell team.

Rated 5 out of 5 stars

Unparalleled

The level of support from Genwell is unparalleled. As someone who has a lot of questions and likes to speak to a real person rather than an AI bot, I can't recommend them enough. I couldn't believe that I was able to have a consultation with one of their doctors for free before I'd even signed up. Amazing!

17 September 2026
Unprompted review
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Reply from Genwell

Thank you so much for your kind feedback. It really means a lot to the team at Genwell.

Rated 5 out of 5 stars

Excellent provider

The service is so much more individualised and thorough than most online weight management providers. Being Dr led it can be far more flexible and provides much more person centred support.

19 September 2026
Unprompted review
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Reply from Genwell

Thank you so much for your kind feedback. It really means a lot to the team at Genwell.

Rated 5 out of 5 stars

Outstanding service and set up by…

Outstanding service and set up by Genwell. I have been with other providers previously mainly online services with little or no personal interface and very slow to respond to any queries. Genwell is miles apart. Doctor led service in addition to an excellent coach/nutritionist who I meet in addition to my doctor on a regular basis; goals are established, discussed, personalised and made possible to achieve. My care plan is individualised, very different from a run of the mill service. The team are very approachable, nice and knowledgable and clearly know what they are talking about. The emphasis is on supporting the use of GLP-1 with very good nutrition and exercise and achieving sustainable long term habits to not just lose weight but also maintain it in the long term. A brilliant service, dealing with complicated metabolic health issues. They will hopefully go a long way!
they also provide lots of incredible information free of charge on their website highlighting the many benefits of GLP-1 medication for metabolic health, definitely recommend reading this!

17 September 2026
Unprompted review
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Reply from Genwell

We love that you value Genwell’s doctor-led care. It’s central to how we support people differently, so your feedback means a lot to the team.

Rated 5 out of 5 stars

Genwell Academy offers informative and engaging talks

Genwell Academy offers informative and engaging educational talks focused on metabolic health. The sessions bring to light complex topics in an engaging format and provide practical insights that can be applied to clinical practice and everyday life. A valuable resource for healthcare professionals and those looking to improve their health and wellbeing.

6 June 2026
Unprompted review
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Reply from Genwell

So pleased to hear you’re enjoying the Genwell Academy and finding the metabolic health content helpful

Rated 5 out of 5 stars

As a health care professional would…

As a health care professional would recommend. Genwell delivers a service with is patient centred and holistic. It prioritises clinical safety whilst delivering results. It is more than a prescribing service with a wealth of patient information and support in its easy to navigate website

19 September 2026
Unprompted review
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Reply from Genwell

Thank you for your support. It means a lot to all of us at Genwell.

Rated 5 out of 5 stars

As a health coach with over 20 years'…

As a health coach with over 20 years' experience, including cardiac rehab and NHS diabetes prevention work, I'm careful about who I refer my clients to. Genwell has consistently earned that trust.

What sets them apart is the calibre of the team: clients are guided by qualified clinicians and health coaches working together, not just handed a generic plan. That combination means the metabolic health support is genuinely personalised, evidence-based, and delivered with real care.

Every client I've referred to Genwell has come back with the same feedback. They feel listened to, properly supported, and have seen real, measurable results. The customer experience from first contact through to ongoing coaching has been first class throughout.

If you're a practitioner looking for a metabolic health partner you can refer clients to without hesitation, or an individual looking to take control of your metabolic health, I'd recommend Genwell without reservation.

Andy Collins
Carey Phoenix
ICF-Approved Health and Life Coach

17 September 2026
Unprompted review
Genwell logo

Reply from Genwell

Hi there Andy, thank you so much for your kind words and most importantly, for trusting Genwell with your clients. It means a great deal to the whole team here at Genwell HQ.

Rated 5 out of 5 stars

Personalised service

Personalised service, tailored to your own body's needs. I much prefer face to face contact with a professional as opposed to AI online advice. I'd certainly recommend Genwell.

29 August 2026
Unprompted review
Genwell logo

Reply from Genwell

Thank you... it means a lot to the Genwell team.

Rated 5 out of 5 stars

Very helpful advice

I received very personal and helpful advice for my weight issues, nothing seemed too much trouble, I intend to continue with them.

16 September 2026
Unprompted review
Genwell logo

Reply from Genwell

Thank you so much, your kind words mean a lot to all of us at Genwell.

Rated 5 out of 5 stars

Thank you Genwell team

Dr led service adding a layer of comfort not seen by other providers. Dr Caroline Butler was informative, expert in her field and extremely reassuring. Can’t recommend highly enough.

17 September 2026
Unprompted review
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Reply from Genwell

Thank you so much... Caroline and the whole Genwell team will be delighted to hear this.

Rated 5 out of 5 stars

Personalised service

Personalised service, prompt responses and trusted professionals who looked after my family member. Highly recommend Genwell!

1 September 2026
Unprompted review
Genwell logo

Reply from Genwell

Thank you... it means a lot to the Genwell team.

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