Gentle Dentistry Reviews 28

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their exceptional kindness, professionalism, and ability to make them feel comfortable and at ease, especially those with dental phobia. The service is consistently described as gentle, thorough, and highly skilled, with many highlighting the pain-free procedures and clear explanations provided throughout their treatment. People appreciate the modern, welcoming practice environment and the advanced technology used, contributing to a smooth and stress-free user experience from booking to treatment. Conversely, a small portion of people felt that some procedures were longer and more challenging, though the overall outcome was still positive.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

Reviewers mention positive feedback about service, with many expressing that the practice is friendly,... See more

User experience

Consumers find the overall user experience to be positive, with many describing it as exceptional and... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing delight with the results of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a very nervous dental patient, finding Gentle Dentistry has changed my life without sounding too dramatic. I now see Tess my kind & literally gentle hygienist every 4 months & it doesn’t upset my d... See more

Company replied

Rated 5 out of 5 stars

My 4 top front teeth were an absolute catastrophe! So finally plucked up the courage to have them crowned. Stage 1 was a doddle, temporary teeth that looked fabulous (although they felt like han... See more

Company replied

Rated 5 out of 5 stars

Such a great experience from start to finish. The dentist, Dimi, carried out a very smooth and thorough examination and had such a calm, positive energy that instantly made me feel comfortable and... See more


Company details

Written by the company

Gentle Dentistry, located in Southbourne, Bournemouth, is renowned for its exceptional dental care and patient satisfaction. With over 300 reviews, the practice maintains a stellar 5-star rating, reflecting its commitment to excellence. Patients frequently commend the practice for its professional and friendly team, highlighting the comfortable and welcoming environment. The clinic's dedication to pain-free procedures and personalized care has transformed the dental experiences of many, especially those who previously felt anxious about visits. Under the leadership of Dr. Dan Cattell, Gentle Dentistry offers a comprehensive range of services, from routine examinations to advanced cosmetic treatments. The team's attention to detail and commitment to patient satisfaction have led to outstanding results, with numerous patients expressing delight over their transformed smiles. The clinic's modern facilities and use of cutting-edge technology further enhance the patient experience, ensuring efficient and effective treatments. The overwhelmingly positive feedback underscores Gentle Dentistry's reputation as a trusted provider of dental care in the Bournemouth area.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love my smile now

My 4 top front teeth were an absolute catastrophe! So finally plucked up the courage to have them crowned.
Stage 1 was a doddle, temporary teeth that looked fabulous (although they felt like hangover teeth - a bit furry). Took around 2 hours.
Stage 2 was longer and not a doddle (5 hours) but now I’m over that I love my new bite and my new smile - I’ve been grinning like a loon just because I can and I’m confident I won’t scare small children anymore.
Many thanks to Jayne my hygienist for saving my wobbly teeth and receding gums so that Dan could work his magic.
Thanks also to all those who held my hand, rubbed my shoulders and irrigated my mouth endlessly and the lovely ladies on reception xxxx
Gentle Denistry does what it says on the tin and restored my faith in dentists.

22 May 2026
Unprompted review
Gentle Dentistry logo

Reply from Gentle Dentistry

It was a real pleasure to help get your smile back. We enjoyed every minute of your company.

Once your trial smile was approved....with a laboratory on-site we made the crowns in a single (but longer appointment) rather than 2 sessions. The majority of the appointment is relaxation whilst the artistry is created.....reading a book, playing on a phone or watching t.v. helps to pass the time.

So so pleased you are happy with your new bite and smile :)

Rated 5 out of 5 stars

Emergency dental - great service

I recently had an emergency dental appointment with Dan and the team. They were absolutely fantastic from start to finish, the clinic is clean and the clinic is so warm and welcoming, I felt right at home. As a nervous emergent dental patient I would honestly say it turned into a great experience and they diagnosed and alleviated my problem in the same instance and communicated with me the whole time. I’m now no longer scared of dentist and can throughly recommended Dan the team for top level dental care and will absolutely be back.

20 May 2026
Unprompted review
Gentle Dentistry logo

Reply from Gentle Dentistry

Total pleasure Robyn...so pleased to have helped resolve your discomfort and fear of the dentist.

Rated 5 out of 5 stars

Daniel carried out minor cosmetic work…

Daniel carried out minor cosmetic work to my front teeth and changed a filling. The cosmetic work was precise and faultless. The filling replacement was a piece of cake and… no pain!
Amazing work and thank you. Would always recommend Gentle Dentistry.

30 April 2026
Unprompted review
Gentle Dentistry logo

Reply from Gentle Dentistry

Thank you so much for your lovely review, Mark.
We’re delighted to hear you were so pleased with the cosmetic work and that everything was comfortable and pain‑free. Daniel takes great care to be precise and gentle, so your kind words will mean a lot to him and the team.
Thank you also for recommending Gentle Dentistry – we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

The place to be

If you have any doubts, anxiety or are nervous about any dental treament you made need then Gentle Denistry is definitely the place to go.
You will be given all the information and options that are best for you and treated with the utmost care and attention.
I cannot believe that after so many years of struggling with a rather nervous attitude to dental treatment that I was so lucky to find Gentle Denistry. This is a very friendly and caring practice that really will put and end to that unpleasant feeling you get when you see a dental appointment looming in your diary.
Thank you to the whole Gentle Dentistry team.

21 October 2025
Unprompted review
Gentle Dentistry logo

Reply from Gentle Dentistry

Thank you so much for your wonderful review, Ken.
We’re incredibly grateful that you took the time to share your experience, especially knowing how much anxiety dental treatment can cause. It means a great deal to us that you felt well informed, cared for, and put at ease by the whole team.
Your kind words really capture what we strive for at Gentle Dentistry – a calm, friendly environment where patients feel genuinely supported. Thank you again for your trust and for recommending us.

Rated 5 out of 5 stars

'Smile restored'

Having broken a front tooth Gentle Dentistry gave me an emergency appointment with Dimi. I was so impressed with his skills and professionalism plus his caring manner. My tooth was fixed -probably looks better than ever! I also had the pleasure to chat briefly with Dan. Both guys -true professionals and highly talented. Thanks so much Gentle Dentistry, my smile is restored

8 April 2026
Unprompted review
Gentle Dentistry logo

Reply from Gentle Dentistry

Anthony, thank you so much for taking the time to leave such a kind review.
We know how stressful it can be to break a front tooth, so we’re really glad we could see you quickly and help restore your smile. Dimi will be so pleased to hear how much you appreciated his care, skill and calm approach – that means a great deal to him.
It was also lovely that you had a chance to chat with Dan, and we’re really grateful for your trust in the team. Reviews like yours remind us why we do what we do, so thank you again for sharing your experience.

Rated 5 out of 5 stars

Very calm appointment

I needed to have some enamel added to 2 of my teeth as the gums had started to recede revealing the sentinel, and they were very sensitive. I saw Demitri and I cannot praise him highly enough! He was very gentle and kept making sure that I was ok - as did his very kind assistant Adele. I felt very calm and relaxed. The finished work looks amazing! Can’t see where the join is! Extremely happy patient and no sensitivity.

16 March 2026
Unprompted review
Gentle Dentistry logo

Reply from Gentle Dentistry

Frances, thank you so much for such a thoughtful and generous review.
We’re really pleased to hear how comfortable and reassured you felt throughout your visit. Dimi takes great pride in being gentle and attentive, and he and Adele will both be absolutely delighted to read your kind words.
Knowing that you’re happy with the final result and that the sensitivity has completely gone is exactly the outcome we hope for. Thank you for trusting us with your care and for taking the time to share your experience — it truly means a great deal to the whole team.

Rated 5 out of 5 stars

The best Dentist

Gentle Dentistry really make you feel welcome, Dan and his team are the very very best, they looked after my mum and dad very well. I've been going there years and you feel part of the family, and I wouldn't go anywhere else. They are 10/10.

12 March 2026
Unprompted review
Gentle Dentistry logo

Reply from Gentle Dentistry

Michael, thank you so much for such a lovely review.
Hearing that you and your family have felt so well looked after over the years really means the world to us.
Creating a welcoming, family‑like atmosphere is very important to us, so knowing that’s exactly how you feel when you visit is incredibly rewarding. Thank you again for your continued support and loyalty — we really do appreciate it.

Rated 5 out of 5 stars

Exceptional!


I visited Gentle Dentistry 3 years ago. I sent a review to their website and my first statement was 'Gentle by name, gentle by nature'. I have just made a further visit and the treatment was exceptional, I almost fell asleep! All of the staff are very efficient and personable. Doctor Dan is definitely The Man!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Root Canal Treatment

Review for Gentle Dentistry

I cannot recommend Gentle Dentistry highly enough. From the initial assessment where different treatment options were carefully explored to the root canal procedure itself, the entire experience was exceptional.

I had been very anxious due to the many negative stories I had heard about root canals, but the team completely changed my perspective. The procedure was genuinely pain-free, and the level of care, precision, and thoroughness was outstanding. The advanced equipment and attention to detail gave me full confidence that every part of the treatment was carried out to the highest standard.

What truly stood out was the clear communication throughout. Every step was explained in detail, so there were no surprises, and I always felt informed and reassured. The professionalism, kindness, and expertise of all the staff made the experience far more comfortable than I ever expected.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous Hygienist experience

Fabulous experience from opening the front door. Greeted by a super warm welcome and reassuring/luxurious atmosphere in the practice.

I booked in for a hygienist appointment with Teresa and it was such a treat! I had a very in depth run down of my oral hygiene and how best to improve my routine- which is invaluable.

I left feeling very pampered and my teeth looked whiter and felt so clean!

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Im a nervous patient when it comes to…

Im a nervous patient when it comes to the dentist and can safely say that the care and attention and the treatment is the best I have ever had from Dan and the team at gentle dentistry. Dans passion for his profession comes through from the minute you meet him and is evident in the treatment he and the team provide.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Dentist

I needed a replacement filling. The team are very friendly and make you feel comfortable. They use the most modern techniques, so no need for injections. The process was very quick with no issues to report in their follow up phone call the next day.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Such a great experience from start to…

Such a great experience from start to finish. The dentist, Dimi, carried out a very smooth and thorough examination and had such a calm, positive energy that instantly made me feel comfortable and relaxed. Everything was explained clearly, which I really appreciated.

The hygienist, Tess, was absolutely amazing — so gentle and careful. I genuinely kept waiting for the cleaning to hurt, and it never did! It was the most comfortable hygienist appointment I’ve ever had. The whole team made the visit feel stress-free.
💯 highly recommend!

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Dentist phobia no more

I have been afraid of dentists since my first experience as a 10 year old. I had passed Gentle Dentistry often since moving 3 minutes away from them and thought, that's what I need a Gentle dentist. I can say that from start to finish of entering Gentle I am eternally grateful for the gentle experience. Everyone is so kind and patient and I am so happy with the outcome. I smile all the time and tell everyone how wonderful Dan and his team are. Thank you Dan for curing my phobia of dentists. Thank you Tess and Dan for being devotional to my wellbeing and treatment.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Call Gentle Dentistry, you won't regret it.

I've been a patient at Gentle Dentistry for a few years now. The whole experience has been first class. A modern, bright and relaxing environment. Highly professional and friendly service. Every single member of staff is superb. Attentive, skilled, welcoming, all lovely genuine and caring people. I'm very happy with my decision to have chosen Gentle Dentistry. They have always gone the extra mile to make sure I can be seen as soon as possible and my mind is at ease with any treatment I may require. If you're reading this review & you're looking for a new Dentist, have any fears of treatments, or are looking for better care, just give them a call, you won't regret it.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Your work is life changing!

As a new patient with a long line of dentists behind me, a broken & complex mouth, & a phobia of dentistry, the smile I aspired to felt both unachievable and unaffordable. However, from my first step into this practice, I knew I’d arrived somewhere special.
Dan - what can I say? Fastidious & attention to detail which filled me with confidence from day one.
With a clear, detailed 3-phase treatment plan, you enabled me to plan my treatment at my pace & budget.
With Katie on Reception, professional, efficient, warm & engaging, & with Jane & the dental nurses, hygiene work is equally fastidious and platinum quality.
The practice is in another league. Yet it’s unpretentious, welcoming & affordable.
I’m in phase 3 now, no longer phobic, with teeth to be proud of.
Keep doing the jobs you all do.
Your work is life-changing. Thank you.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Trust!

After many years of dentist avoidance, and painful dentist experiences- I found Gentle Dentistry. I thought about going after seeing their website for a couple of years, because of going private and the costs.

But it was so worth it. I had to have root canal - but I have never felt so ‘in control’ of what was happening to me. Everything was explained, they fully understood my anxiety, and I had for the first time TRUST. All went really well. I recommend.

23 December 2025
Unprompted review
Gentle Dentistry logo

Reply from Gentle Dentistry

Thanks for the love, Helen! Reviews like yours help us earn that extra TRUST on Trustpilot. We appreciate you taking the time to share your feedback! Have a very Merry Christmas, Rapampam!😂

Rated 5 out of 5 stars

I had an excellent experience at Gentle…

I had an excellent experience at Gentle Denistry. The staff are welcoming, professional, and made me feel comfortable from the moment I walked in. Daniel took the time to explain everything clearly and answered all my questions and concerns, which really helped put me at ease. The practice is clean, modern and well organised, and my appointment started right on time. I truly appreciate the care and attention to detail - I couldn’t be happier with the results. Highly recommend to anyone looking for a great dentist!

19 December 2025
Unprompted review
Gentle Dentistry logo

Reply from Gentle Dentistry

Thank you for your kind words and for our new GD mascot, who proudly sits on the front desk!
We could not wish for better patients at the practice. We hope you have a peaceful Christmas.
Izzy and The Team

Rated 5 out of 5 stars

Tailored, kind, expert

Tailored, kind and expert treatment at all levels of the experience. Incredibly capable of handling phobic patient with difficult dental issues. Very considerate and professional.

9 December 2025
Unprompted review
Gentle Dentistry logo

Reply from Gentle Dentistry

Charlotte, you have been an absolute trooper! you make us proud of looking after you!

Rated 5 out of 5 stars

5(million) star review

Over the years I have had many dental treatments with Dan. I have severe dental phobia so I’m never an easy patient & forcing myself into the practice is not easy😂
However Dan has always been amazing, truly professional, knowledgable and passionate about his field yet also hugely patient and kind.
I have never experienced any pain and the only anxieties I experienced were in my own head.
I would genuinely recommend Dan and his whole team to anyone! Especially if you are nervous about Dental treatment.
The practice is beautiful and doesn’t feel too clinical which helps you feel comfortable and all the staff are friendly and treat you so kindly.
Take this as a 5 (million) star review!

3 December 2025
Unprompted review
Gentle Dentistry logo

Reply from Gentle Dentistry

...5 million thanks to you, Jenny!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look