I am quite new to this casino but within a week they have stopped me playing as I have been gambling"too much" in their opinion. Not my fault if I don't have extras (like children) to up my costs con... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing gambling experience, good slots and great bonuses, would give 5 starts however i won a 100x on 20p roulette and only received £1.80 , thats my only complaint as i tried to contact customer ser... See more
Company replied
I had £369 in winnings that I was going to withdraw today. When I accessed my account my balance showed as empty. I looked on my game activity and it seems that someone had accessed my account and pla... See more
Company replied
Had zero problems. Had to verify my account which was an easy process. CS were helpful removing a bonus I couldn't remove so I could withdraw my real cash money. Withdrawals are quick, usually within... See more
Company replied
Company details
About Genting Casino
Written by the company
Premium Online Casino Experience at Genting Casino
Genting Casino Online brings a premium online casino experience to players. Enjoy live roulette and blackjack tables, thousands of slots, mobile play and selected promotions, all supported by the trusted Genting brand.
Join NowSee our latest offers and promotions
🎁 Discover Genting Casino offers, including welcome bonuses, free spins and selected campaigns for eligible players.
Play Now
Play Genting Live and Live Casino Games
Step into the Genting Live service and enjoy live-streamed roulette from Genting venues such as Resorts World Birmingham, Palm Beach and Manchester. This part of the Genting experience brings real-time casino action online, giving players easy access to live tables with the polished feel and atmosphere the brand is known for.
Play Live CasinoPlay Slots, Jackpot Games and New Monthly Releases
Choose from over 7,000 online slots at Genting Casino, including exciting progressive jackpot games with the chance to win big. With new titles added regularly each month, the collection features everything from classic favourites to the latest releases, offering a wide variety of themes, features, and jackpot opportunities to enjoy.
Play Slots OnlinePlay Safer at Genting Casino
Genting Casino promotes a safer way to play with tools and support designed to help customers stay in control. Safer Play sits at the heart of a balanced casino experience, encouraging players to set limits, take breaks and keep gambling fun and within their means.
Learn MorePay & Withdraw Safely
Written by the company
- Trusted Payments and Fast Withdrawals
- Genting Casino supports trusted payment options to provide smooth and reliable deposits and withdrawals. Transactions are processed through secure methods, allowing players to manage their account with confidence as part of a safe and well-supported online casino experience
Play Genting Casino on the App
Your Casino, Ready on Mobile
Contact info
United Kingdom
- contact@gentingcasino.com
- gentingcasino.com
See our latest offers and promotions
You should know
3.0
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing gambling experience
Amazing gambling experience, good slots and great bonuses, would give 5 starts however i won a 100x on 20p roulette and only received £1.80 , thats my only complaint as i tried to contact customer service but they wasn’t available
5 September 2026
Reply from Genting Casino
Hi Liam,
Glad to hear you enjoyed the slots and bonuses. Sorry about the roulette payout confusion and the trouble reaching customer service.
The GentingCasino Team
Worst experience ever
Worst experience ever! 2.5 hours continuous game loading problem, despite done all updates, ect what bit even suggested and Technician Jan never gotten back to me . The service and system Sucks ! Has taken my money and didn’t gave me not even enjoying a full hour of play entertainment whatsoever! Rip off artists of its finest! Takes your money but shuts down mid play of a game, or most times it has loading problems and no sooner one gets to game it shuts back down reloading itself . The gaming commission needs to look into that and not ignore that they are at fault as much the provider for customers money losses and fraudulent behaviour. I have lots of patience but this took the top. They need to take responsibility for their faulty systems actions and not blame it back to customers devices . There wasn’t any entertainment worth such ignorance, but Genting Casino has one of its worst services as my experience has shown . Where is the fun in playing when one don’t even gets to play and their money keeps disappearing??? Trades minister needs to take a look at that closet also !
12 September 2026
Reply from Genting Casino
Hey Sabine,
We’re sorry to hear about the difficulties you experienced while trying to play, especially after spending time troubleshooting the issue. We understand how frustrating it can be when a game repeatedly fails to load or disconnects during play.
When a game disconnects or crashes, the game is generally designed to allow you to reconnect and resume from where you left off, rather than simply losing the game session. We also recommend avoiding repeatedly launching a game if it continues to experience issues. If a particular game is consistently failing to load, you can try again at a later time and, in the meantime, choose from the many alternative games available on our platform.
We’re also sorry to hear that you felt you did not receive the entertainment you expected from your experience. If you continue to experience an issue with a specific game, our Support Team can review the relevant game session and investigate further. Our contact details are live chat or email (contact@gentingcasino.com).
The Genting Casino Team
Reply from Genting Casino
Hi Batista,
Glad to hear the Bexley branch layout stands out to you — thanks for the kind words!
The GentingCasino Team
Reply from Genting Casino
Hi SEHMITRON,
Glad to hear the low stakes and monthly deposit cap are working well for you.
The GentingCasino Team
Reply from Genting Casino
Hi Liza,
Glad to hear the withdrawal was fast — that’s always good news.
The GentingCasino Team
Reply from Genting Casino
Hi gibros_ro, glad to hear it was easy and quick.
The GentingCasino Team
Very confusing,tried to withdraw funds…
Very confusing,tried to withdraw funds wouldn't allow me to till I played bonus games.
No confidence to play again
11 September 2026
Reply from Genting Casino
Hi Joseph,
We’re sorry to hear that you found the withdrawal process confusing, and we understand how this may have affected your confidence in playing with us.
When a bonus is active, the bonus balance must be reduced to £0 before a withdrawal can be requested. Bonus funds and any winnings generated from them cannot be withdrawn until the applicable wagering requirements have been fully completed.
We appreciate you sharing your feedback, and we’re sorry that your experience did not meet your expectations. We’ll continue working to make our bonus terms and withdrawal process as clear as possible.
The Genting Casino Team
Reply from Genting Casino
Hey Gerardo,
Thank you so much for your wonderful 5-star review! ⭐ We’re delighted to hear that you enjoyed the friendly staff, our restaurant, and the entertainment. Your kind feedback means a lot to us, and we hope to welcome you back again soon! 😊
The Genting Casino Team
What h what yous are doing on these…
What h what yous are doing on these sister sites they Rob you blind scam scam scam scam
10 September 2026
Unprompted review
Reply from Genting Casino
Hey Jacqueline,
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel disappointed with your experience. We understand how frustrating it can be when the outcome of gameplay does not meet expectations.
Please note that all game outcomes are determined by RNG (Random Number Generator) technology, which ensures that results are generated randomly and independently. This means outcomes are based on chance and luck, and previous results do not influence future gameplay.
We appreciate you sharing your concerns and feedback, as customer experiences are important to us.
The Genting Casino Team
Can try game for free before you decide…
Can try game for free before you decide if to play is a great feature
2 September 2026
Reply from Genting Casino
Hi Nicola,
Glad to hear you like being able to try games for free first — it’s a handy way to explore before playing for real.
The GentingCasino Team
When I'm on vacation and I'm at home
When I'm on vacation and I'm at home, I spend time when you give free throws and for the bonuses you have.
6 September 2026
Reply from Genting Casino
Hi dori,
Happy to hear you’re enjoying the free throws and bonuses, especially when you’ve got some time to relax. Nice to know it’s part of your vacation and at-home routine.
The GentingCasino Team
Reply from Genting Casino
Hi Courts,
Glad to hear you’re enjoying the game and recommending us.
The GentingCasino Team
If I could give any more less than a 1…
If I could give any more less than a 1 I would. Wagering by false deceiving is disgusting. But a casino con. Is what it is. Enjoyb5 pints on me. Cheers
7 September 2026
Reply from Genting Casino
Hey Harry,
We’re sorry to hear you feel this way. However, we’d like to clarify that our wagering requirements are clearly explained in our bonus terms and are not intended to be misleading or deceptive.
Wagering requirements are a standard condition of promotional bonuses, and the applicable requirements are shown in the relevant bonus terms before the offer is claimed. We have also reduced our wagering requirements compared with those previously offered, making our current bonus conditions more favourable than they were several months ago.
We appreciate that bonus terms may not suit everyone, but we always encourage players to read the full terms before accepting an offer so they can make an informed decision.
The Genting Casino Team
Not easy for a total gamling novice!
The App is good but I don't know how to play these games and it doesn't explain it very well.
27 August 2026
Reply from Genting Casino
Hey Ceri,
Thank you for your feedback! We’re glad to hear you’re enjoying the app.
We understand that the games can be a little confusing if you’re new to online gaming. Each game has its own rules and features, so when you open a game, you can click the Settings button to access a detailed explanation of how the game works and how to play it.
We feel this is the most effective way to provide the correct information, as every game can work differently. We hope this helps you get more familiar with the games and enjoy your experience.
The Genting Casino Team
Reply from Genting Casino
Hi Hampson,
We’re sorry to hear you’ve been having trouble logging in.
We’ve checked your account and can confirm that there are currently no restrictions preventing you from accessing it. The password reset option should allow you to regain access, and you are given two options to reset your password — via your registered email address or phone number.
If one option isn’t working, please try the alternative method. If you’re still unable to log in, please contact our Live Chat or email (contact@gentingcasino.com), support team so we can assist you further.
The Genting Casino Team
Excellent site
30 August 2026
Reply from Genting Casino
Hi june, thanks for the kind words — glad to hear you’re enjoying the site.
The GentingCasino Team
Reply from Genting Casino
Hi razwan nawaz,
Happy to hear that you’re pleased with the site. We really appreciate your review.
The GentingCasino Team
Site runs pretty smoothly
Site runs pretty smoothly, personally not had any decent wins.. wether it’s bad luck or not I’m unsure. Not personally a huge fan of the site but I will praise the variety of games and smoothness.
13 September 2025
Reply from Genting Casino
Hey Megan,
Thank you for taking the time to share your feedback. We’re pleased to hear that you’ve found the site running smoothly and that you appreciate the variety of games available.
We’re sorry that you haven’t had the wins you were hoping for. Slot outcomes are determined by independently tested Random Number Generators (RNG), with every spin being independent, so results can naturally vary and unfortunately there is no guarantee of a win. Sometimes it simply comes down to luck.
We appreciate your honest feedback and are glad there are still aspects of the site you enjoy.
The Genting Casino Team
WOW REALLY
WOW I play several on line casino slots and I am afraid Genting has to be one of the worst.
We all know how difficult it is to get a bonus but I've never experienced anything so poor. Some bonuses paid absolutely NOTHING yep NOTHING then a few paid under £10. We can't win all the time we all know that but this site is absolutely terrible. Was lucky enough to get a £120 win one night but then it took over 12hrs to get paid plenty of other sites like MrQ and happytiger who seem to have more bonuses and better wins. I've closed my account with Genting as far better sites as I said.
4 September 2026
Unprompted review
Reply from Genting Casino
Hey Ian,
We’re sorry to hear that your experience was disappointing, and we understand that a run of low or unsuccessful results can be frustrating.
Slot outcomes are determined by the games’ independently tested Random Number Generators (RNG), meaning each spin is independent and results cannot be guaranteed or influenced by the casino. Unfortunately, bonuses and free spins can also result in no winnings, just as they can produce larger wins.
Regarding your £120 win, we’re sorry that the withdrawal took longer than expected. Withdrawals can sometimes require additional processing and checks, although we always aim to process them as quickly as possible.
We respect your decision to close your account and appreciate you taking the time to share your feedback. We wish you all the best.
The Genting Casino Team
Everything I had won was lost because…
Everything I had won was lost because of the £5 bonus and they wouldn't let me withdraw it, the rules are ridiculous.
3 September 2026
Reply from Genting Casino
Hey David,
We’re sorry to hear you’re unhappy with the outcome. We understand it can be frustrating to see winnings removed when a bonus is involved.
In this case, the winnings you refer to were generated from the bonus funds. Bonus funds themselves cannot be withdrawn as cash; the applicable wagering requirements must first be completed before any eligible winnings can become withdrawable.
From our records, your real-money balance had reached £0, after which the remaining bonus balance was used for play. Although this resulted in winnings being generated, the required wagering conditions had not been completed. The bonus was then cancelled, which also meant that the associated bonus winnings were removed.
We appreciate that bonus terms can sometimes be confusing, but they are displayed with the promotion and apply to the bonus and any winnings generated from it.
The Genting Casino Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.