GamesBay Reviews 

495
•
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, most reviewers were somewhat happy with their experience overall. Consumers often find the website reliable and simple to navigate, frequently highlighting instant delivery and receiving exactly what they purchased. Many people note that customer support is extremely fast, friendly, and helpful when resolving initial login troubles. However, some reviewers were not happy with receiving accounts that contained significantly fewer items, characters, or currency than advertised. A few other people also felt that customer service was completely unresponsive, leaving buyers without any meaningful assistance or refunds when issues arose. Additionally, shoppers mentioned facing difficulties accessing their purchases and experiencing problems with password recovery over time.

What people talk about most

Product

Users describe ambiguous interactions with product, as experiences vary significantly among consumers. Some... See more

Website

People report ambiguous experiences with website, as opinions are sharply divided regarding its reliability.... See more

Customer service

Customers consistently note negative experiences with customer service, highlighting frustration over... See more

Service

Reviewers express mixed feelings regarding the service, as experiences vary significantly between buyers.... See more

User experience

Consumers find user experience to be mixed, as some reviewers express great satisfaction with instant... See more

Reviews shaping this summary

Rated 3 out of 5 stars

My only problem is that they don't advertise what they promise. I would buy a $45-$50 account that promises 90k or 100k, but when I log in, I see little of what I was hoping to get. They talked to me... See more

Rated 5 out of 5 stars

I think this is a great website, although I've heard there were many scams, I still have received all my purchases with either extra primogems or the amount I paid for. Other than the one account whic... See more

Rated 5 out of 5 stars

Dipped my feet in a smaller account to test the waters and was pleasantly surprised. So I bought what I was looking for and got even more then I was asking on the bigger account. One of the few quick... See more

Rated 5 out of 5 stars

Got what I asked for instantly, got the email and password so I could change it and protect myself, for keeping the account safe. Bought from them twice and recommend it


Company details

  1. Gaming service Provider
  2. also in
  3. Computer Accessories Store
  4. Hobby Store
  5. Video Game Store

Written by the company

Buy Genshin Impact reroll, starter and endgame accounts with Primogems and Wishes. Instant delivery, secure checkout and 24/7 support. GamesBay (GenshinAccountsBay.com) is a legit store trusted by 250,000+ customers since 2022.


Contact info

3.2

Average

TrustScore 3 out of 5

495 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 32% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(495)

85 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome

Fast service got what i order right and fast and always great communication. Have order from this site alot of times and will continue so in the future.

20 August 2025
Unprompted review
Rated 2 out of 5 stars

worst customer support

puchased 5 five star character account for 103 usd.
on site they clearly mentioned that standard banner character wont be included but i got 2 (mona and jean).
tried to contact and raise my issue but the issue was never solved. also they responded to my mails only once, i sent around 7 mails.
i regret my purchase.
ALSO THEY WILL SEND TONNS OF PROMOTIONAL MAILS asking you to rite a positive review in return for 20% discount coupon for next purchase.

10 August 2025
Unprompted review
Rated 1 out of 5 stars

They are a bunch of scammers

They are a bunch of scammers, they sold me an account which was banned for botting and they dont reply to mails or chat, and of course they have filters on their websites so you can make a bad star review

18 August 2025
Unprompted review
Rated 1 out of 5 stars

Never got my product delivered

Never got my product delivered, after I recalled the money via Paypal they resorted to bullying me into paying them instead of communicating with Paypal and resolving the issue through there. If you want shady customer service, undelivered products and an overall sense of “why do I have to get bullied by a business over 30 bucks on an order they failed” you should definitely shop here.

6 July 2025
Unprompted review
Rated 1 out of 5 stars

Wrong Account

They gave me a wrong genshin account, I should‘ve got xilonen but they gave me venti instead.. after I told the support they ignored me :) I payed 32€ for it

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Excelent Service

I have bought several FGO accounts and everything has turned out great they have delivered me quickly and everything in order, fair prices and also without account blocking problems

25 July 2025
Unprompted review
Rated 1 out of 5 stars

Not Good Service...

I ordered from this company, got the next to top package offered.

It said "Immediate Delivery", but I was told there would be a 2 day delay, which was fine.

After the 2 days, and the email is delivered (which after reading the FAQs I discovered youre supposed to register the email they give you to Nintendo, which I did) I tried to setup the account and found there was nothing on the account.

I reach out to support but was emailed back by "Mike" with a request to add a review (which they deleted) after not getting what I paid for.

I will be charging back to my card for lack of services rendered. DO NOT buy from this company. They keep deleting my review from their site, so Ill post it here, where they have no control.

Save your $ or shop elsewhere.

(Will update to 4 stars if they ever fix the issue.)

25 July 2025
Unprompted review
Rated 1 out of 5 stars

Was given the wrong account, not what it had claimed to be at all

I've been waiting for someone to get back to me for a while, and when someone finally did it was at 2:48 am pst, I sent them a video of the issue as they had asked, and then once again radio silence. I'm a patient person, but I dislike feeling, that I am being ripped off, I just want the account I paid for, nothing more nothing less. If they don't respond, I will likely be going through my bank to see what they can do. nearly 30 hours in and only one small sentence from the support staff. I did as they asked, like I said, and silence again for the last 12 hours. This was for an Android Dokkan battle account for 11k stones, only had gotten 8077, and none of the LRs or Ur's as promised.

22 July 2025
Unprompted review
Rated 1 out of 5 stars

Scammed

Paid almost 30€ for an honkai star rail account and that was on june 5th and first they kept telling me to wait a few days because they were out of accounts (while still actively selling those accounts to people) now it's the 25th and they ignore messages and emails and ignore questions and pretty much ghosted me

25 July 2025
Unprompted review
Rated 1 out of 5 stars

Emminence in shadow account

With an Emminence in shadow account I couldn't access, i texted them in chat, via email, didn't answer me, i posted then a review, guess what THEY CAN ACCEPT OR NOT THE REVIEWS, meaning they just post 5* reviews and delete whatever problem customers had.

23 July 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. Scam and after I took the money back they instantly want open a case and said they already delivered the account.

They said they will sent the account in 24 hours max. But after nearly a week I didn't get the account.

19 July 2025
Unprompted review
Rated 1 out of 5 stars

They are genuinely braindead scammers

They are genuinely braindead scammers. If you do not recieve your item and efund through your bank, they are going to say you dishonoured a payment for an item they sent (no item is delivered) and try to strong arm you into paying. Horrid company!

18 July 2025
Unprompted review

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